Burnside, Thurso, KW14 7UG, United Kingdom
#10 of 12 hotels in Thurso
Guests' ChoiceBased on 631 hotel reviews
7.5Cleanliness
8.2
Comfort
8.1
Location
8.7
Facilities
7.6
Staff
8.6
Value for money
7.8
Free WiFi
8.0
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End of dialog contentReviewed: 29 April 2024
Parr
United KingdomStairs and entry were a bit tired looking
Very good
Stayed in April 2024
Reviewed: 16 December 2023
Paul
United KingdomWe were shown to our room, which wasn’t ready. We stayed over for 2 nights, breakfast the first morning was good. 2nd morning we were ignored regarding the cooked breakfast .
Stayed in December 2023
Reviewed: 5 December 2023
Colin
IrelandBar could have open and served later.
I didn't eat much as I was in a hurry to catch an early train, but what I ate did suffice.
Stayed in December 2023
Reviewed: 1 December 2023
Stuart
United KingdomPublic areas a little tired, furniture in room a bit dated - but didn't detract from stay
Size of the room and cleanliness
Stayed in November 2023
Reviewed: 23 November 2023
Gwen
United KingdomDidn't get cooked breakfast or coffee on Saturday. Was told on arrival on Thursday that breakfast was 7 until 10, but I was in the dining room at 7.45 and no-one appeared until 8.05 - too late as I had a bus to catch. Wasn't too bothered about a cooked breakfast or I would have gone to look for someone. Occured to me that breakfast might start later on Saturdays, in which case it would be very helpful if information about mealtimes was displayed in the bedroom? Don't recall seeing this yet it is the norm in other hotels I've stayed at.
Friendly staff, great location, room with sea view.
Stayed in November 2023
Reviewed: 16 November 2023
Rich
United KingdomI booked a chalet as I knew I would be arriving late and leaving early. When I arrived I was given a room instead, when I queried it with the very young man on the bar, his response was "At that price I wouldn't complain what I get!!" I couldn't quite believe it, and when I showed him my booking he was obviously very embarrassed but the damage was done.
A nice big room, albeit not the one that I ordered. It was quite dated in there, but the bed was comfy enough. Food was of a nice standard.
Stayed in October 2023
Reviewed: 11 November 2023
Eddie
United KingdomThe paths to the pods are not lit properly and it is only a meter of time someone gets hurt
Lover the pod and separate restaurant / bar set up.
Stayed in October 2023
Reviewed: 3 November 2023
Joanne
United KingdomRestaurant area was very cold Radiator issue in the middle of the night meant we had to move rooms but the staff were very helpful and apologetic.
Staff were lovely. Food was very good and very plentiful. Room was big and clean.
Stayed in November 2023
Reviewed: 1 November 2023
Ronald
SingaporeIt's had a hard life and could do with a face lift ,
Location
Stayed in October 2023
Reviewed: 31 October 2023
Patricia
United KingdomBedroom furniture
Location & breakfast just right.
Stayed in October 2023
Reviewed: 29 October 2023
David
United KingdomTired rooms, bed mattress could do with being replaced.
Friendly staff, massive food options
Stayed in October 2023
Reviewed: 28 October 2023
Wingzou
United KingdomDinner took more than 1 hour to serve ? Understaff
Near to the ferry port.
Stayed in September 2023
Reviewed: 27 October 2023
Ann
United KingdomSecond day, self-serve buffet breakfast. Looked unappetizing/greasy. Fatty bacon scraps. No staff in evidence. The verandah dining areas were chilly, but preferable to the noise and bad language in the bar. No TV operation instructions (it didn't work!)
First day, breakfast was cooked and served. It was very good. Again, first day, cheerful staff. Tasy food. Great room (211) with a wonderful view over the bay.
Stayed in October 2023
Reviewed: 26 October 2023
Patrick
IrelandA free drink when there was a delay with dinner.
Stayed in September 2023
Reviewed: 26 October 2023
Colin
United KingdomDated. Shower over the bath.
Location
Stayed in October 2023
Reviewed: 23 October 2023
Melanie
United KingdomTook ages for the hot water to come through for a shower
Convenient location, friendly and helpful staff
Stayed in October 2023
Reviewed: 19 October 2023
Nathalie
CanadaCarpets at entry were quite soiled and they, unfortunately, jaded our first impression. Fortunately, things were much better than what first impressions gave.
Breakfast was great, and the young lady who brought us our food was very kind, helpful and friendly. The afternoon check-in lady at thee bar was also very kind and friendly. They had great staff.
Stayed in October 2023
Reviewed: 17 October 2023
Anderson
United Kingdomstayed in room 202 shower could do with update
Good breakfast at right time to catch early boat to Orkney
Stayed in October 2023
Reviewed: 17 October 2023
Theresa
AustraliaLocation
Stayed in September 2023
Reviewed: 14 October 2023
Ian
AustraliaBreakfast was great
Stayed in September 2023
Reviewed: 11 October 2023
Kerry
United StatesThe room had no hot water. After 5 minutes of letting the water run, you'll get some, then it's back to ice water.
Very nice staff and a good restaurant and lounge. To accommodate guest leaving early on the ferry to Stromness. The breakfast starts at 06:30.
Stayed in October 2023
Reviewed: 10 October 2023
George
United KingdomNoise at front door kept me awake
Stayed in July 2023
Reviewed: 9 October 2023
Leanne
AustraliaFelt like I was in one of those ‘containers’ cabins. A bit pricey for what it is.
Hotel location is excellent. The breakfast area view is stunning. Breakfast was okay, I think they were understaffed that morning.
Stayed in October 2023
Reviewed: 9 October 2023
Catherine
United KingdomBreakfast was good and plenty to choose from
Stayed in October 2023
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