all was ok but the rooms could do whith a paint job and carpets very staned other than that everything perfect

Stayed in March 2024

I didn't get the opportunity to have the breakfast or evening meal and would like to do that. I didn't realise how close it is to the Wookey Hole. It is literally at the entrance, and I would like to go back to do that too..

The parking was good, directly in front of the hotel. The room was large and clean. The beds were comfortable.

Stayed in March 2024

Reception staff weren't very welcoming and seemed more concerned with chatting to each other. No one told us about the games room on arrival so we only found out on leaving which was a shame. Shower over bath was temperamental and shower head needs descaling to stop water coming out on a funny angle and drenching the room. We had a twin room and the beds were on wheels and moved at the slightest touch which was annoying. Dead spider on windowsill.

The room was clean enough and pleasant. Great location and price.

Stayed in March 2024

A great stay, the staff were professional and very friendly. A clean and comfortable room, can’t fault it.

Stayed in March 2024

Nothing

Great staff

Stayed in March 2024

Nothing really.

A lovely little hotel perfect for families and ideally located for a visit to Wookey Hole caves and the surrounding Somerset area. Good food and a pleasant vibe. Plenty of free parking available.

Stayed in February 2024

bit hard to find at night

Great place, friendly staff

Stayed in March 2024

Being woken by a group of children in adjoining rooms before 7.30

Beds extremely comfortable. Staff very helpful

Stayed in March 2024

Would have liked an extra armchair.

Friendly staff and very helpful, food excellent and good value for money.

Stayed in March 2024

All good (take note of my comments above though)

We had a disabled room, as it was the cheapest option. I wasn't sure it would work ok for a real disabled person? The soap dispenser was too high to reach when I the bath which would have proved difficult for someone with mobility issues. Also, no shower attachment - I've had two disabled members in my family and I think they'd have struggled.

Stayed in March 2024

We were in room 2 which is next to the double doors the staff use. Lots of banging when entering or leaving. Good news it stopped at 9pm.

Staff were very friendly and food at evening meal and breakfast great

Stayed in March 2024

The rain 🌧️☔, but we improvised 👍

We highly recommend. We've been going to Wookey Hole twice a year. Very quiet and relaxing. Many thanks,DnD

Stayed in February 2024

Breakfast wasn't too good...was not for us

Close to where we needed to be

Stayed in March 2024

Rooms could do with a little tlc, but nothing too much.

Great location, and in a lovely setting. Staff from our arrival were friendly, helpful couldn't have done anymore to help us, even let us check in early. Bar in the evening was well stocked and great prices, very chilled out and relaxing. Breakfast was fantastic, lovely, attentive and helpful staff on hand for any questions. Overall, room was very clean, as was the whole hotel. Would definitely stay again.

Stayed in February 2024

The bed was a little hard At times it was a bit noisy (by room was near the lift)

The room was clean, decoration was OK, looked fairly recently decorated Staff were friendly

Stayed in March 2024

The room is pretty basic but can’t really complain as the price is so reasonable!

A great room with a lovely view of the mendips. The reception staff were very friendly and helpful. Can’t fault the location, perfect for visiting the caves

Stayed in March 2024

Constant low level humming noise (we were in room 33), didn’t affect our sleep, disappointed not to be in rooms next to each other. Confirmation seemed to suggest we would be but only applied to our anticipated arrival time. Got to request bath mats from reception, only realise when you’re getting into the shower and then puts you at risk.

Location, parking, ability to eat in good, food and service was good. Checking in and out efficient.

Stayed in March 2024

Bed was really uncomfortable. We ended up sleeping on top of the duvet, so we had a bit of padding. Think it needed a new mattress. We've stayed at the same hotel and had a much more comfortable bed previously.

Great location, staff really helpful and friendly. Great to be able to eat in their restaurant too

Stayed in March 2024

Bathroom was a bit dated.

Food and service were really good. Staff were friendly and polite.

Stayed in March 2024

We were a family group of 20 it would have been good to have a lounge area to sit together but we were able to stay sitting in the dining area After dinner.

The hotel was clean and warm the rooms were large and and plenty of room for family of 4 The children enjoyed the games room some games free others a £1 Food was varied well cooked and presentation was good staff were fantastic very friendly and helpful

Stayed in March 2024

The beds were a little uncomfortable.

The staff went above and beyond to make our stay special. We stayed overnight to attend a cheerleading competition in Shepton mallet.

Stayed in February 2024

Thin walls and no gym. I am being picky with the gym but it would have been a bonus.

Fantastic value for money. The room was a decent size, the bed was comfortable and the staff were friendly. Ideal location for what we wanted

Stayed in March 2024

The location is great, although watch for narrow roads and deep pot holes. The room was huge. But what really makes this a great hotel is it's team. So friendly and helpful and really kind in my hour of need when I blew my car tire. As it was Sunday, nothing was open mechanical wise and they helped me book for an additional night without having to move rooms.

Stayed in March 2024

The room was soulless. It needed more wall art and perhaps some cushions

The food was really good and it was good value for money. Staff were lovely. Great location. Room was spotless.

Stayed in March 2024

Nothing to complain about and will book again

It was nice and roomy and a disabled room so we had a wet room with extra rails and proper fitted shower chair extra room for a wheelchair no stairs as was on bottom floor didn’t cost anymore than a standard room breakfast was pre booked and had ample selection as full English and continental was offered also plug points and power points above bed heated towel rail all at a level my disabled partner could access

Stayed in March 2024