Be aware that one is not allowed to even stop for unloading the luggage in front of the hotel, minibuses only for 10 min. I received a parking ticket 40e for staying in the front of the hotel for 15 min or so before taking my rental car to the parking house. And when nobody gave me the actual ticket at time, I only got to know about this at home in Finland 1 month later on by 2 letters. And the final ticket was raised to 60e as I did not pay it right away. I have been in many hotels but this was a bad surprise...

A good breakfast even though a bit laborious as you had to choose every bit from a rather difficult menu. Good pub with fresh Guinnes served etc. for worn out travellers ;=)

Stayed in April 2024

Unfortunately the lift was out of service and the stairs were very confusing so the ‘commute’ to the top floor wasn’t very comfortable

The location is very central and the breakfast was really nice

Stayed in May 2024

Breakfast good, location terrific, price far too high. Was an old hotel though recently refurbished. Nothing grand yet hefty price. Would probably pick another hotel in same location next time on Galway.

Stayed in May 2024

The elevator was not working. There is no A/c but the alley behind the building is so busy, we had to keep the windows closed. They offered us a room with A/C but we had already unpacked. Fast food restaurants next door and the area has a fair amount of homeless.

Location is amazing. Very near the main pub scene and easy walk to most areas. The staff here was also very nice and did their best to accommodate us given the circumstances including a free breakfast voucher.

Stayed in May 2024

Liked the atmosphere in Galway city Lovely breakfast in hotel and room was very comfortable

Stayed in May 2024

the noise outside

The location is good and the staff are great

Stayed in May 2024

Not a lot of options for breakfast

Location

Stayed in May 2024

No parking - the carpark is 1km away from the hotel. When we went there was no lift and hadn’t been one since January (our stay was late April) Our room was on the third floor. My husband suffers with a bad back & finds it hard to climb stairs. I asked for a room on a lower level but there wasn’t one - staff didn’t seem to care. No reduction in room rate for this lack of facilities of course!

Good location, nice comfortable rooms

Stayed in April 2024

The lift was out of service

The staff could not have been more helpful. Alana, Jack and Eli stood out.

Stayed in May 2024

Although the hotel advertised parking, it's not on site, there is a fee (reduced by the hotel through a voucher), and the parking is a couple of blocks away from the hotel. We arrived fairly late and it was raining (classic Ireland), so needing to navigate that distance to the parking garage was not convenient. However, it's a compromise we made to be in a great location. So just be aware, this hotel is for walkers not drivers.

Fantastic central location, a large and comfortable room and big beds. All the usual amenities - kettle, tea, coffee. The restaurant on site was nice and the staff at the front desk were very helpful.

Stayed in April 2024

Bed wasn’t the comfiest

Central location, great staff

Stayed in April 2024

The elevator didn’t work, and it was quite a long walk to our room.

Location is unbeatable. The room was nice and clean, and staff were very friendly.

Stayed in February 2024

Room 310. Poor natural light, natural ventilation by lack of window openings and most of all squeaky floors

Location

Stayed in April 2024

The lift is out of service and the rooms were hot.

Location and room size are great

Stayed in April 2024

The shower head above the bath looked very old and crusty & only released water from the small centre of it, no matter how much I tried to adjust this. That made washing long hair more difficult & the shower less refreshing. Luckily the bath had a modern hand held hose which helped. When I was checking out I was met with an unfriendly attitude from one particular male staff member, which puzzled me as I had not created any issues that I was aware of. I suspected they considered me a trouble maker for expecting my room to have air conditioning on a hot day. Luckily when I came back later to collect my luggage I was met by a friendly staff member.

When I realised the room I'd booked didn't have air conditioning the hotel offered me another room which did. That room was spacious & had good storage space too. I was also offered a free breakfast the next morning as an apology. The chef prepared mushrooms separately for me due to the others being cooked with meat, so request this if it's your preference. The room had a bath with a shower overhead. The TV included streaming apps such as Netflix & Prime. When I checked out, the hotel stored my larger luggage for me behind reception until I was travelling again later that day. While the lift was being fixed the rooms were accessed by stairs only, but there were only 36 stairs to the 2nd floor with a lounge room half way. Staff offered to help with luggage if needed.

Stayed in April 2024

Lift wasn't working on the day, staff offered to help with bags however.

Fantastic location, perfect base and was nice and clean. Staff friendly.

Stayed in April 2024

N/A

Excellent location, very clean with a good breakfast

Stayed in April 2024

Car park was a bit far from hotel.

The location was near all major shopping, dining and sights.

Stayed in April 2024

The smell in reception and corridor.

Location was excellent for visiting the city

Stayed in April 2024

The lift was out of service and appears to have been this way for a long time.. some stains on the bedroom carpet.

Hotel is very conveniently located in the city centre, a bit noisy at night but the windows shut out most of that.. The bed was very comfortable, the shower was great, good water pressure and temperature. Amazing value for money considering the location

Stayed in April 2024

Those stairs, but appreciated offer of moving to another floor on following day. (This was offered without being requested. Mind you an additional benefit of break away is now we are fit as well.

Staff friendly and helpful. All professional and happy.

Stayed in April 2024

Great breakfast, I loved the Eggs Benedict. The coffee could have been better. Very accommodating with add-ons. It all hit the spot after a night out. The hotel is in a perfect spot to enjoy the Latin Quarter’s shopping and nightlife. It was nice know security at the door at night, just in case…

Stayed in April 2024

Lift was out of order, as I was with my mother and aunty, who would have liked it

Everything

Stayed in January 2024

The bed was terrible, totally worn out and needs to be replaced

Location which is right on Eyre Square

Stayed in April 2024