Nothing

The room, facilities and staff were amazing. Everything perfect.

Stayed in May 2024

Nothing, it was all wonderful.

From the moment we arrived the staff and service were exceptional—welcoming and friendly. We were pleasantly surprised by an upgrade at check-in and loved our room with a view. The spacious and luxurious room offered an incredible view of the palazzo and the amenities were of a high quality. Breakfast was delicious, with a wide variety of options, including a divine patisserie selection. The pool, overlooking the city, provided a refreshing dip in the heat. The hotel is in a great location in the heart of Rome, making it easy to use the train or walk to nearby attractions.

Stayed in June 2024

NA.

Location is fantastic, not too crowded, and close by to train station and other attractions. Rooms were luxurious and well maintained. It was a very comfortable experience and we actually spent more time in our room that out roaming in Rome. The staff were super helpful and treated our 2 year daughter like a princess. Even she loved the whole experience.

Stayed in May 2024

Nothing! See above

Everything! The facilities are just what is expected in a 5 star facility and is the epitome of luxury . The modern building the doormen the concierge Salvador who can help with any desire personally…all of the reception staff like Lucca who made sure early morning tours had breakfast boxes ready for us and the breakfast buffet is simply MARVELOUS with huge variety and with self serve mimosas and FRESH brewed coffee in the land of coffee and not a coffee machine most hotels are using now….The location is superb right in the center of Rome in an upscale neighborhood. The suite was huge and impeccably designed with luxury in mind. The deep soaking tub was a welcome respite after long days of touring

Stayed in June 2024

My only feedback would be to update/modernize the rooms a little. Other hotels I have stayed in have multiple USB charger ports and free electric plug points by the bed and around the room which are super convenient for families using multiple devices. Our room only had 1 free electric outlet by the table next to the wall. Luckily I'd brought my electric multi USB charger and adapter with me. I also noticed small signs of wear/past (minor) stains on the wallpaper and carpet- not sure what can be done but it would be nice to fix these. Didn't take away from the stay though.

Exceptional service from the moment I walked into the door. Beautiful hotel and a fantastic location. The Roma Termini is a 12 minute walk away. All the major sites are either a walk or a short car ride away. The food was very good. My son and I stayed in the junior suite and it was spacious, clean and comfortable. It was wonderful coming back every night to a comfortable bed and lovely made up room after a long day of sightseeing. The staff were very kind and helpful from check in to room service (of which we ordered a lot!) to check out. Will definitely be back!

Stayed in May 2024

-

Very authentic rooms. High ceilings. Nicely decorated- palazzo style. Location is very good

Stayed in April 2024

The hotel exceeded my expectations. It was a treat for my daughters 21st birthday, and was given a room upgrade when we arrived. the hotel staff couldnt do enough for you. Available for any needs 24 hours a day.

Stayed in March 2024

Nothing

Everything. Room was great snd staff outstanding

Stayed in March 2024

The only thing we didn't like is that we ALWAYS want to stay longer!!!

This hotel is STUNNING; it's probably the persona of the decadence and beauty of Italy. The rooms are beautiful and so comfortable. They use the best bathroom toiletries. The location is excellent. You have a big shopping street right at your door step and then you are merely 15 minutes of a slow pace walk from all the major sites. More than the hotel itself, and the location, is the STAFF. We are returning guests, mainly for the staff. Everyone is amazing. They will roll the red carpet out for you and greet you with smiles and warmth. Everyone. From the front desk crew, to the bell hop guys, to the cleaning crew, and the breakfast crew. While everyone treats you so amazing, our favorite people there are Silvia and Stefania at breakfast. They will welcome you and take care of you as you are the most honored guests in their home. Our other favorite person is Malik; he's outside makes sure you get your taxi, provides you directions, when you get out of your taxi he makes sure you have not left anything inside. His energy is amazing. Whenever you pull up to the hotel, and see him outside waiting, it just brings a huge smile to your face. He greets everyone with so much warmth. It's not just the hotel, it's the staff that makes the place magical. A big big heartfelt thank. you to Silvia and Stefania at breakfast and Malik outside. We will always return because of you and the hotel is very very lucky to you have you working with their team. The breakfast is AMAZING. This is our second time at this hotel. I first visited with my mother in November 2022. What brought us back is the BREAKFAST. You have a decadent array of pastries, juices, hot items, fish, cheeses, breads, sweets, you name it. Unlimited coffee drinks, including speciality coffees! If you think that is not enough, they then bring you an ala carte menu on top of that.

Stayed in March 2024

——

Style, service, big windows with great view!

Stayed in March 2024

When I booked, Booking.com mentioned that the pool would be open during my stay. After checking after it became nonrefundable the app said the pool would be closed. I also booked the hotel to enjoy having a gym facility with my 14 year old daughter and upon check-in I was informed the gym was not child friendly...nothing mentioned on the hotel details about an age limit. I ordered room service one evening and the waiter smashed a glass when setting down the tray. Later in the evening I stood on a shard of glass & when grabbing my foot, I cut my hand.

The location was great. Staff were friendly. Room and hotel were very clea with greag facilities including the rooftop restaurant.

Stayed in February 2024

The staff were exceptional. Concierge were beyond helpful, restaurant staff were friendly and wanted to make sure you had the best experience. Rooms were spacious. We were lucky enough to be upgraded upon arrival which was a lovely surprise. Every staff member we came into contact with was amazing. Breakfast and room service was delicious.

Stayed in February 2024

Excellent room. Lovely breakfast. Friendly staff.

Stayed in February 2024

Rooms were great did notice some minor touch ups required

Lovely architecture and vaulted cielings

Stayed in January 2024

Amazing

Amazing

Stayed in November 2023

Room service menu was very limited and the quality was a bit lacking.

Very centrally located to lots of the sights we wanted to see in Rome; Breakfast was great; Rooms were very comfortable and well-appointed

Stayed in December 2023

The Room was very clean and light. The breakfast was moor then good.

Stayed in January 2024

Not enough warm water.water needs to more hot for people who like to wash with more warm water

Was good but really nothing to do in hotel

Stayed in December 2023

Perfect location and great facilities

Stayed in December 2023

Furniture ( the carpet has stains and one of the lamp didn’t work) The breakfast is so expensive

Location Services

Stayed in December 2023

Nothing

Everything was wonderful, especially the staff. Especially the concierge staff, Valentina and Calvin. Fabulous local knowledge, great restaurant recommendations and very attentive.

Stayed in December 2023

Nothing

Staff, location, decor

Stayed in December 2023

Always wonderful

Stayed in October 2023

Absolutely beautiful Hotel, in a fantastic Location in Rome. The hotel staff were amazing and couldnt do enough for you. Breakfast was lovely and the rooms amazing.

Stayed in November 2023