The "club lounge" was a bit of a letdown-- really nice to have complimentary beer and wine in the afternoon and evening, but the food wasn't great and there wasn't a lot of it. Generally, the food left something to be desired--both the free breakfast and the paid lunch and dinner options. Was okay, but we ate lunch and dinner at the hotel only once. Getting to the beach through the caves was cool, but the beach access could generally be better lit and a bit more maintained. Based on the location of the beach and cliffs, you lose all sun in the mid-afternoon. (All the other beaches to the east kept sun a lot longer).

The view, location, our room, and the staff were all incredible. Especially the staff--so helpful and kind. The "beach" dock was a great place to spend an afternoon. Our room was spectacular (Junior Suite) with insane views. Truly felt luxury. Massages were exceptional.

Stayed in October 2021

...it would be nice to have real coffe from a barista at breakfast, not something from a machine...

Fantastic location with breathtaking views of the Gulf of Sorrento and Vesuvio. Wonderful structure with a lovely garden. Friendly and accommodating staff. Amazing breakfast and nice dinner at The Pergola

Stayed in October 2021

Eggs,sausage,bacon cold at bfast for 6 straight days.Not acceptable at the rates Syrene charges. We had loud music on 3 successive nites from weddings.Very disapointing!!!(not acceptable at this type of hotel)IHad i known about this,i most certainly not booked at Syrene.

hotel is great and well maintained.Great location,superb staff.

Stayed in September 2021

One of the nicest hotels we have stayed in. The rooms were unique, spacious, and clean. The staff was exceptional. The location could not be beat.

Stayed in August 2021

It’s the most beautiful property In sorrento

Stayed in September 2021

The views are impeccable - some of the best views in the entire world. The breakfast was great and the hotel staff were some of the nicest folks I have ever spoken to. They recommended food, drink, and hangout locations. Book a boat through them and you'll have a great time!

Stayed in August 2021

This has to be one of the most beautiful hotels in Sorrento. The check-in process was a breeze and consisted of being greeted with wine and snacks while the staff took care of the logistics. The location is perfect; the rooms beautiful. The cavernous walk down to the beach area is stunning.

Stayed in August 2021

Unbelievable views and super friendly staff

Stayed in September 2021

Spectacular. Astonishly beautiful. Exquisite. Breathtaking. Perfect in every way.

Stayed in August 2021

Nothing, it was perfect

The location, the view, the breakfast

Stayed in July 2021

None

The hotel is amazing, staff are super friendly, good location

Stayed in August 2021

Nothing

Beautiful hotel! Wonderful design Useful stuff

Stayed in July 2021

Bad WiFi

Gréât location, wonderful staff

Stayed in June 2021

Beautiful, great location, very friendly staff

Stayed in June 2021

Our room was right by reception, bad value for money. Never had snacks out as advertised. Not good value

Stayed in July 2023

we had a balcony which was not private. restaurant not great and breakfast was very poor. were not offered made to order.

views were excellent and staff friendly. room very spacious and clean.

Stayed in August 2022

Snobbish staff, ridiculous prices, average food… here is the real example - the water was dripping from the roof right over breakfast table. You just cannot explain this kind of «luxury” for €830 per night… I would stay away next time…

The location was great, however, this property is way overpriced for the value it offers. Sorrento is beautiful though!

Stayed in October 2022

balcony was not private. one of the showers was blocked and flooded the bathroom and the other shower didn’t have hot water and needed a new thermostatic valve. they seem to have weddings almost daily and so was bit noisier than we would have liked. the breakfast was below average, a buffet which I would not expect from a 5 star hotel.

views and location were very good. rooms a good size.

Stayed in August 2022

the room was terrible, the “king bed” was two lumpy twin mattresses of different heights. the balcony was nothing like the picture, the staff was indifferent toward our experience. it’s definitely not a 5 star experience, would not recommend, would not go back.

location was great

Stayed in May 2022

it’s hard to explain but the wow factor is missing…it’s a great hotel but a tad overpriced for what it is.

great location. staff are very attentive and helpful. the sea views are great. complimentary drinks and nibbles are always welcome in the club lounge

Stayed in May 2022

The seaview room was clearly and extension to the original property and it did not feel luxurious

breakfast was lovely

Stayed in April 2022

I can’t count the number of splinters in my feet from the hardwood deck by the sea. The staff are lovely but there just aren’t enough of them. We carried our bags from the entrance, waited forever for staff at the pool bar (twice), and there is nothing on offer at the swimming area (not even a towel stretched out on the loungers by staff). The seagulls and pigeons are monopolising the pool area because the staff are so stretched that they are so infrequently. It’s just not 5 star service, or what you should get at a Relais and Chateaux property.

Love the location and the the property

Stayed in June 2021

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in November 2023