Lungarno Acciaiuoli, 14, Tornabuoni, 50123 Florence, Italy
#97 of 372 hotels in Florence
Guests' ChoiceBased on 1124 hotel reviews
8.9Cleanliness
9.2
Comfort
9.3
Location
9.8
Facilities
8.8
Staff
9.2
Value for money
8.7
Free WiFi
8.5
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End of dialog contentReviewed: 26 April 2024
Sara
United StatesMinor: One elevator was out of order….not really a problem
Fantastic view from our room of the Ponte Vecchio. Accommodations spacious, comfortable and well appointed.
Stayed in April 2024
Reviewed: 24 April 2024
Andrea
United KingdomNothing to dislike but if I was being picky would have been nice to have water replenished each day and although tea and coffee provided there was no milk. Hook in bathroom to put robes on and anti slip mat for bath when showering would have been appreciated.
Perfect location, complimentary upgrade to a suite which was an added bonus. Really nice choice at breakfast.Alice on reception was very helpful excellent customer service
Stayed in April 2024
Reviewed: 23 April 2024
Iuliia
United StatesNothing, everything was great
One of the best hotels I have stayed at (and I have stayed at many). Location was great, view on the river and bridge was amazing, breakfast was good, room size (we had junior suite) was great as well, personnel was very friendly. It is also very unique and historic hotels with beautiful interior, Picasso stayed here once! Very recommend!
Stayed in April 2024
Reviewed: 19 April 2024
Leticia
United StatesAll was great will stay again.!
It was a beautiful hotel and located was great. ! Staff were professional and friendly.
Stayed in February 2024
Reviewed: 18 April 2024
Tamara
United StatesNot one thing.
Absolutely outstanding on every level. The facility, the view over the Arno, a few steps from the Ponte Vecchio. The breakfasts were amazing. Most of all though- the incredible staff- attentive, anticipating every possible need, could not have asked for anything better. Truly the best hotel experience of our lives- we will absolutely be back.
Stayed in April 2024
Reviewed: 18 April 2024
Carlo
LuxembourgNo problems.
Very friendly staff and amazing breakfast. Central location on Ponte Vecchio, I was able to explore all the sightseeing attractions on foot. Train station also reachable on foot in 15 minutes.
Stayed in April 2024
Reviewed: 13 April 2024
Smita
United Kingdombreakfast good by today's standards-more or less, English breakfast. not very Italian.
Location, quirky, good sized hotel with great features-for eg, purple marble in toilets on ground floor. loved our room which had river view. good sized room. plenty of quirks. cleaned everyday. great toiletries. laundry service.
Stayed in April 2024
Reviewed: 12 April 2024
Bineami
CroatiaParking is in some remote place and you don't have access to your car(you need to wait around 30 min when you need your car)
Breakfast, location, value for money, helpful staff
Stayed in April 2024
Reviewed: 11 April 2024
Caraj316
United KingdomFacilities were adequate, but not quite up the standard I would normally expect from a 4 star hotel. Despite the beauty of the interior, some aspects were dated (bathroom layout and facilities) and some bits missing (no tea making facilities in the room.
Staff were extremely helpful and friendly. The location was fantastic and the view spectacular. Breakfast was plentiful and the general feel was good. The bed was comfortable and the windows opened.
Stayed in April 2024
Reviewed: 10 April 2024
Paul
AustraliaHeating only which made room uncomfortable on a couple of days and couldn’t leave the windows open to cool due to Mosquitoes accessing thru window as no fly/mosquitoes screens
Location location location - walking distance to point of interest Breakfast excellent with wide range of options All staff from reception / cleaning and catering excellent Well maintained hotel Best Italian coffee
Stayed in April 2024
Reviewed: 8 April 2024
James
United StatesWe enjoyed our entire 3 day stay
Great location with stunning views from our river side room. Clean and spacious room with a king bed and sitting table for coffee. The tile in the bathroom was beautiful and everything was spotless. The front desk was very helpful in getting us a private driver to get to Cinque Terre and Claudius in the bar was so fun to talk to - and he makes a great drink!
Stayed in April 2024
Reviewed: 8 April 2024
Smita
United KingdomNo dining area except for breakfast
Location, quirky and romantic with great pieces of art etc, attentive to customer requests, truly Florentine.
Stayed in April 2024
Reviewed: 7 April 2024
Eugene
FranceThe hotel prides itself in tradition, and rightly so. Maybe one thing to modernise though would be the room keys: leaving the heavy key at the reception or carrying it around is not ideal.
This is the best hotel we've stayed in anywhere in Italy over the last 25 years. It takes everything to perfection, even (still!) offers free newspapers. Breakfast, the bed (including linen), the roof terrace, and of course the location were all perfect!
Stayed in April 2024
Reviewed: 5 April 2024
Alessia
United KingdomNothing.
Everything! Location, room and breakfast! The room was very spacious and the beds very comfortable. Nice touch to privide towel slippers.
Stayed in April 2024
Reviewed: 3 April 2024
Abigail
United KingdomRoom is a bit dated, could do with some refresh.
Great location along the Arno. Was easily able to go to usual tourist places to see on foot from the hotel. Room size is quite good for the area. I chose it as I wanted to try a hotel that is not too cookie-cutter and had some Italian personality compared to usual chains.
Stayed in March 2024
Reviewed: 2 April 2024
Doyle
United StatesNo complaints at all. Everyone I encountered was professional, polite and very helpful. When next in Florence I will stay there again.
Breakfasts were exceptional. Alot of choices and the kitchen staff prepared special orders.
Stayed in April 2024
Reviewed: 1 April 2024
Gevorg
ArmeniaDifficulties with transportation.
Stayed in March 2024
Reviewed: 30 March 2024
Ioannis
GreeceEverything was perfect
Stayed in March 2024
Reviewed: 28 March 2024
Larisa
IsraelA lot of mosquitoes in the rooms
The location central
Stayed in March 2024
Reviewed: 27 March 2024
Alexandros
GreeceExcellent location. Very nice breakfast and very friendly and professional staff.
Stayed in March 2024
Reviewed: 27 March 2024
Pearl
United StatesNo real restaurant. Limited menu at bat.
It’s very nicely appointed and the location is perfect for walking to all sights. Out your window is the Ponte Vecchia!
Stayed in February 2024
Reviewed: 27 March 2024
Juan
ChileBath rooms are so tiny and the first room where I stay, an individual room, was not nice.
Location is quite well and balanced considering all the place one uses to visit in town. Good breakfast in a nice dinning room and kind staff. Larger rooms are very nice. Front desk staff is ready to help at any time, but Alice is simply outstanding! She makes your stay better.
Stayed in March 2024
Reviewed: 25 March 2024
Yuval
United StatesGetting to the hotel with the ZTL (limited access zone old city) is a mess and still not sure we won't be getting fines.
Location is the best one can ask for (steps away from Ponte Vecchio) Room size, very helpful staff (Grazie Mille), hotel terrace is a great place for breakfast coffee or night drink.
Stayed in March 2024
Reviewed: 21 March 2024
Ciara
IrelandFantastic location, beautiful rooms.
Stayed in March 2024
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