The bathroom had a strange smell

I found the location to be very good because it's very close to the main train station. The area seems a little bit dangerous but on the other hand, that's Napoli.

Stayed in May 2024

Unfortunately the guests in the next room were extremely noisy. I spoke with reception twice and to the credit of the staff they did speak with them in attempt to ask them to be more respectful. In the end it seemed nothing could be done so I think the hotel should consider making a policy for disruptive guests in future.

The property had a fantastic location, very close to the central train station. While the rooms are much plainer than the fancy lobby it was clean, comfortable and had what I needed. Excellent water pressure in the shower. Also the tv was able to switch to English so I could relax after a heavy day of travel.

Stayed in May 2024

Dismal lighting and plug for bath in reception and still didn't fit. Concrete pillows

Location for station to go to Pompeii etc

Stayed in April 2024

The surrounding area was full of panhandling and homeless which is not the fault of the hotel.

The hotel was wonderful!

Stayed in April 2024

Location it was dirty and an awful area just used as a base

Clean and friendly

Stayed in February 2024

Without the possibility of breakfast.

Next to central train station (Garibaldi), metro station and Alibus stop (shuttle to/from airport). Helpful and kind receptionist.

Stayed in April 2024

Althought the location was close to the railway station , it was dangerous and have to go with caution, especially in the night. In the bathroom, there was a nail on the floor to stop the door hiting the wall. If you dont pay attention, you can step on it. So, be careful.

The hotel was actually good. The bathroom was clean.It had soap,towells etc. The bed was comfy. The staff was kind and helpfull. They let me leave my luggage when i checked out.

Stayed in March 2024

No on site restaurant/cafe

Exceptionally clean room and comfortable bed. Very quiet and peaceful

Stayed in February 2024

Slightly rough area to walk around in in the evenings

Staff very nice and good location for train station

Stayed in December 2023

Wifi was awful in room. Shower in bath. Water took a while to heat up. Bit noisy at times as window onto street. There is a curtain rail but no curtain. Ok for overnight stay as long as you have mobile data

Hotel close to Naples Railway station. About 1 min walk. Reception seems to be open 24 hours with different staff on call. Room good size. Room 102. Bed ok.

Stayed in December 2023

Bathroom has lots of mould. There was a half-smoked cigarette on the wondow sill. The air-con doesn't work properly - changing the temperature does nothing. The safe is held on to the wall with 2 small screws - it could easily be pulled off the wall. The lighting is very poor in the room. The TV has only Italian channels. Pillows are very basic. Room needs redecorating - it's very shabby. The hotel is only 2 stars.

The location is very central, close to the transport hub. There was hot water which was great for showers. In fact the water was too hot. There's a very modern glass lift (the only modern item in the hotel)

Stayed in December 2023

Pillows were not comfortable for me but this is completely subjective thing.

Actually, everything was ok but I couldn't have the window open during the night because of the noise from outside, but the room had aircondition so this is not the problem for those who like sleeping with aircondition on. I don't, but in the middle of the night I had to turn it on becuase I couldn't breath otherwise. Everything was all right, nice and big room and big bathroom. All you need is there.

Stayed in August 2023

Value for money.

Stayed in October 2023

Whenever I have to stay over in Naples I always stay here because of its perfect location for getting about. The Central train station, busses, trams, taxis and the underground are all literally a stone's throw away. The rooms are clean and spacious and the staff are friendly and helpful. It goes without saying that I take prices into consideration of course, and Hotel Eden is very competitive in that respect - particularly considering its central location. No meals are available on the premises but there are endless eateries in the direct vicinity to suit all budgets.

Stayed in October 2023

The location of the hotel

Stayed in October 2023

Not really clean Not comfortable pillows

Location Balcony Perfect just for a night for this money

Stayed in October 2023

Very busy and crowded area, hotel was itself fine

Close to the main station

Stayed in September 2023

Kaos

The room

Stayed in October 2023

No sound proof windows, quite loud during the night, you should bring earplugs.

Spacious, central location (although a bit dodgy in the night due to the central railway station nearby), very good value for money, friendly staff. Recommended.

Stayed in September 2023

The location is absolutely perfect for getting around on foot or by train/bus/underground. Taxis are also available in the immediate vicinity.

Stayed in September 2023

We had issues with the hot water, staff weren't able to resolve during our 1 night stay, but were responsive to us and helpful.

Good location, close to local train station.

Stayed in September 2023

There was no tea or coffee in the room which would have been really good. Also small things like no toilet paper and a broken hair dryer, both were sorted quickly.

The place was clean and central and the staff were helpful

Stayed in September 2023

Fridge was not working properly and was filthy! There were ants in the rooms and bed and wi-fi pretty much useless

Location, staff friendly and comfortable enough with A/C

Stayed in September 2023

Shower rather weak.

The price, proximity to station, and a room with three balconies.

Stayed in September 2023