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  5. Reviews of Crowne Plaza Milan City, an IHG Hotel

Reviews of Crowne Plaza Milan City, an IHG Hotel 4 stars

Via Melchiorre Gioia 73, Stazione Centrale, 20124 Milan, Italy

#127 of 446 hotels in Milan

Guests' Choice

Review score

Based on 605 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    9.0

  • Value for money

    7.9

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 12 April 2024

    9.0
    Excellent service and very friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very nice pool area

    Really friendly staff

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 5 nights

    Lack of draw storage in the bedroom Requested double bed only given twin beds Mattress not comfortable Room could have been a bit bigger City centre hotel ! It was actually 5 Metro stops from the city centre

    Both breakfast and location were fine

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Every things was good
    • Leisure trip
    • Couple
    • Standard King Room - Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Room size

    1-Clean 2-Location

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Comfort and breakfast in a great location!
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night

    The "fitness area" is one treadmill, one elliptical, and one bicycle. The sauna and steam room is only open 2 hours / day in the afternoon (but they were willing to run them for us, with a 30 minute overhead). And the pool is on the rooftop, so not available always. Now, the problem with these "amenities" is that they drive up the price of the hotel, unjustifiably in this case :(

    highlights: 1) really good breakfast, both in quality and variety. 2) location. 3) bed comfort. The staff were incredibly helpful. We complained about a party in the next room, and they dealt with it!

    Stayed in April 2024

  • Reviewed: 16 March 2024

    9.0
    Very welcoming staff, comfortable and convenient.
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Pool was still closed for the season. Air conditioning not allowed by government at this date.

    Metro station outside the door - 15 minutes into centre. 20 mins from Linate airport. Excellent breakfast. Very helpful and friendly staff. Comfortable bed and room.

    Stayed in March 2024

  • Reviewed: 14 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    Room too hot in night even though I tried to turn the temperature down

    Great location and friendly/knowledgable staff

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Very good
    • Business trip
    • Group
    • Premium Room
    • Stayed 4 nights

    Facility and service was very nice. But only one thing that I want to request is to have diversity salad for breakfast.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The price was a little high.

    The maintenance man was very quick at responding to our showerhead repair and replacing it. Staff was very nice and welcoming.

    Stayed in January 2024

  • Reviewed: 2 February 2024

    9.0
    IHG does not disappoint. Cleanliness is the most important for my stays and they always deliver.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    currently the outside bar is under construction but used to be a very nice spot.

    great location, very clean room, and friendly staff. Being able to check-out at 14 was a nice touch,

    Stayed in January 2024

  • Reviewed: 1 February 2024

    8.0
    Very good
    • Family with young children
    • Standard Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I didn’t use mini bar , but the hotel took 9,5 euro from my credit card.

    Stayed in January 2024

  • Reviewed: 29 January 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Premium Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We did not like the staff during the breakfest. They are speaking with visitors not nice. Also, the breakfest was quite poor.- you need to ask and wait for refill, otherwise there is not to much, what to eat. We would recommend do not order room with breakfest there.

    We like the lobby and bar staff. Also the hotel infrastructure and location, the room size and the modern style.

    Stayed in January 2024

  • Reviewed: 22 January 2024

    8.0
    Lovely hotel. Excellent location for metro & bus station.
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    My only dislike was the fact that there were 4 of us staying in the room but only enough drinks facilities (cups, coffee, sugar) for 2.

    Friendly staff. Reception staff were very helpful. Bar was lovely. Room was clean & comfortable.

    Stayed in December 2023

  • Reviewed: 20 December 2023

    8.0
    Good place with small issues
    • Leisure trip
    • Family with young children
    • Premium Twin Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Lack of AC ,restaurant working hrs, ordered family king bed only single bed provided not comfy to sleep in connected bed

    Location to train station and metro

    Stayed in December 2023

  • Reviewed: 28 November 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The price for breakfast was high and the sofa bed wasn't comfortable

    The room was beautifully decorated and the bed was comfortable

    Stayed in November 2023

  • Reviewed: 5 November 2023

    7.0
    A fairly pleasant centrally located hotel with friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Clean and warm and friendly

    Stayed in November 2023

  • Reviewed: 30 October 2023

    8.0
    Basic yet adequate
    • Leisure trip
    • Group
    • Standard Double Room - Non-Smoking
    • Stayed 4 nights

    Removal of the plant in middle of balcony and put some chairs and small table would be nice.

    Location is great, right above a subway station. Won't get wet even when it's raining. Room is a bit too dark for my liking. Breakfast is basic yet adequate.

    Stayed in October 2023

  • Reviewed: 25 October 2023

    9.0
    Good expierince
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The room area is somehow small and tight but it is comfortable.

    Located near Metro station which is helping in transfer to Domu and other areas. The rooms and facilities are clean and comfortable. Hotel staff are helpful. There is a parking available at the hotel with charge. Also there is a nearby (100 M) public parking building in case hotel parking is full. Overall, it was excellent stay at the hotel.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 4 nights

    Hotel was clean with a great location. Friendly staff too.

    Stayed in September 2023

  • Reviewed: 8 October 2023

    8.0
    Close to train station but location was lacking
    • Leisure trip
    • Couple
    • Standard Double Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Area around hotel was not nice at all

    Breakfast buffet was great

    Stayed in October 2023

  • Reviewed: 30 September 2023

    9.0
    Very Enjoyable
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    It’s modern, excellent location close to the Central Station and next to a metro stop taking you straight to the center. Beautiful pool to relax and friendly staff.

    Stayed in September 2023

  • Reviewed: 23 September 2023

    8.0
    Very good place to stay to explore Milan
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    A bit tired

    Location very handy for Metro and main Railway station, staff very good, Franco exceptional.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    7.0
    We had an amazing time in Milan but rooms not what we had paid for
    • Leisure trip
    • Group
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Junior suite was not suitable for 4 adults very expensive for room

    We booked 3 rooms 2 being Junior Suites for 4adults per room definitely not for 4adults had to have fold up bed put in room as manager wouldn’t do anything and for nearly £400 a night per room this was unexceptable

    Stayed in September 2023

  • Reviewed: 17 September 2023

    8.0
    value for money
    • Business trip
    • People with friends
    • Standard Double Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    clean and comfortable room

    good location . metro a few steps away

    Stayed in September 2023

  • Reviewed: 8 September 2023

    9.0
    Lovely
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The shower was located at a very odd angle with water spraying everywhere as soon as it was turned in - this was evidenced by the water damage on the bottom of the wooden bathroom door

    Location was good as were the facilities - pool, sauna, steam room

    Stayed in September 2023

Showing 1 – 25

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