I wish room service was 24 hours,

They had a variety of cuisines, The hotel was beautiful, and The entertainment was lovely. They had a themed show every night and a live band outside

Stayed in June 2024

I had dinner at the Red Snapper restaurant and I ordered the Grilled Hoki Fish Fillet. It looked really good despite it's smell. However, after consuming the meal moments after I found myself vomiting in tge bathroom none stop. And there was alot of oil in the plate as well which I didn't like.

It really open and spacious, wonderful hospitality

Stayed in June 2024

U have lots of place to choose to eat

It was beautiful

Stayed in June 2024

Long wait for restaurants

It’s so many things to do property.

Stayed in May 2024

Different food options and The pool.

Stayed in June 2024

The entertainment could be better especially on weekdays

Cleanliness

Stayed in May 2024

When the hotel executives are on the site the staff can not handle taking care them and us. The day before we’re to leave the I went to eat breakfast no problem. Lunch came the same hostess said I needed a shirt. I said to her I didn’t need one this morning what changed? She asked her partner she agreed I needed a shirt I proceeded to tell that I had the same attire this morning what happened no response and the hostess let me in well to my surprise it was full of hotel executives and get served was bad because they were catering to them which i understand but we waited 45 mins for water that I had to go find someone to get it for us. And she had an attitude needless I was very upset but me naw bother. One love

Just about everything

Stayed in June 2024

General maintenance could be better. Every lift we went in had broken tiles on the floor. Our room had a number of issues including the air-con not working properly, the power cutting out, the balcony light not working and a leak from the ceiling. Pretty sure I got food poisoning during our stay and spent 12 hours feeling very very sick. Our son fell as hit his head on the last day we were staying and no staff tried to help or offered any first aid care. Was really disappointed by this.

The majority of staff are excellent, especially Vernice and Donnette working in the privilege lounge. Christine at check in and Shannoi in guest services were also great. Food is generally really good and lots of options and choices throughout the resort. The jerk hut for lunch near the pool is great. Bar staff at the pool bar are friendly and work really hard to make sure everyone is having a good time.

Stayed in May 2024

A couple of little hiccups but way quickly and efficiently dealt with by management .

Beautiful hotel and facilities. Love the layouts. Staff is very helpful and respectful. Always ready and willing to meet guests' needs.

Stayed in May 2024

Loved the rooms the amenities and the food. Everything was amazing

Stayed in April 2024

Beach was poor and beach bar closed so no water available without going back and forth to pool bar Pool is dangerous sun trap. Majority of pool loungers have no umbrellas.

Stayed in May 2024

More options needed for the buffet options

The food was good the staff was friendly !

Stayed in May 2024

We had a slight issue with our bathroom sink.

Facilities/amenities were very good, overall resort was well kept with lots to do. Restaurants were very good, big choice of foods all well cooked. some staff were very attentive and went above and beyond.

Stayed in April 2024

Need more entertainment

Lush greenery and the pool was great

Stayed in April 2024

Although the resort offered a nice variety of food, it fell short in quality. Often over-cooked, barely warm at best. Room service was not convenient - took over 2 hours to get a cheese quesadilla and personal pizza. It arrived wrapped in plastic and soggy. The Thai food was really good and Jerk chicken grill but all else was disappointing.

Beautiful location. Nice modern clean rooms. The beach was beautiful but very windy so spent most of our time at the pool which was fun and equally fantastic.

Stayed in April 2024

Nothing

Well maintained and the night entertainments are really good

Stayed in April 2024

If you got to the restaurants late or are seated late the some foods were either finished or cold.

Loved the lazy river experience with Dwayne, was both fun and relaxing

Stayed in April 2024

Getting chairs at the privilege portion of the pool was a challenge.

Good food and atmosphere.

Stayed in April 2024

The AC made us all ill by the 3rd day with lots of coughing and sore throat especially the infants and myself. This was due to a dirty ac vent which was cleaned before our final night. By then we were all ill and was ready to leave the room because it made us all very uncomfortable. I personally got a fever chills n sore throat the last 2 nights.

The spatial layout was very comfortable and inviting, everything within comfortable walking distance.

Stayed in April 2024

I have come here for three years. This year’s menu at the market place main restaurant seemed more limited to curry. It did not seem as diverse but it was compensated by the food at Route 66 and other restaurants. One of my friends got locked in the bathroom and another got locked out on the balcony but it was quick rectified and handled in a professional and courteous way. The booking.com manger visited us and make a report with apologies and a complimentary compensation. I will definitely return again because of their quick and courteous responses

The layout of the closeness of the beach pool and restaurants. The friendliness of the staff always courteous and available to help

Stayed in March 2024

Service was hit or miss depending on the server. Some were fantastic and engaged with the table, others were unhappy to be there.

Very clean. Staff worked hard to keep it clean each day. Food was very good as well. For an all inclusive property I was impressed with quality of the food. Ron the pool bartender was great!

Stayed in March 2024

I didn’t like that one morning I was in the shower and housekeeping entered room. Also, my husband and I left the room to returned to our door not shut all the way and we had the do not disturb tag on the door. I felt like one of the workers was randomly looking for valuables or money left behind.

I liked the convenience, scenery, balcony, and resort cleanliness around the pool areas.

Stayed in March 2024

Probably a better booking system for the Japanese restuarant. However this was not a big issue for us.

We booked premium and from getting to the hotel we were treated very well. Staff were fantastic and we would like to give a special mention to Nazwah our butler who took care of our every wish and Melrose who looked after us so well while we were around the pool.

Stayed in February 2024

Room service didn't come quickly as expected.

Amenities and food were great.

Stayed in March 2024