Reviews of Tokyu Stay Kyoto Sakaiza Shijo Kawaramachi 4 stars
604-8042 Kyoto, Kyoto, Nakagyo-ku Nakanocho 557, Japan
#157 of 699 hotels in Kyoto
Guests' ChoiceReview score
Based on 499 hotel reviews
9.3Score breakdown
-
Cleanliness
9.4
-
Comfort
9.4
-
Location
9.8
-
Facilities
9.4
-
Staff
9.5
-
Value for money
9.1
-
Free WiFi
9.4
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 7 August 2025
Orestis
Netherlands37 reviews5 helpful votes10“Fantastic”- • Leisure trip
- • Couple
- • Superior Twin Room with Washing Machine - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Honestly nothing to mention.
Everything actually. Location, facilities, staff, comfort.. and especially for Japan’s standards the space we had in the room. For the price we paid it was a fantastic value.
Stayed in August 2025
-
Reviewed: 2 August 2025
Rundle
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The bathroom doors in the room were too narrow to fit a wheelchair through.
The rooms were comfortable and spacious, the laundry in the room was very welcome. The location was very convenient and the saki bar was great. The room was cool when we had the air on.
Stayed in July 2025
-
Reviewed: 1 August 2025
Susan
United States3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Superior Twin Room with Washing Machine - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Great location, laundry in room, free water coffee soda
Stayed in July 2025
-
Reviewed: 1 August 2025
Caleigh
United States4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Exceptional location near shops, food and the train station. The hotel was very nice, lots of extra amenities and very clean
Stayed in July 2025
-
Reviewed: 29 July 2025
Katelyn
United States20 reviews4 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Right next to the shops but are still quiet. Close to train stations.
Stayed in June 2025
-
Reviewed: 29 July 2025
Khaled
United States2 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The beds are flat on the floor makes it hard to lay down or get up. That's might be a japaneese style. However, consider none japan to we citizens tourist
Excellent customer service, clean and spacious room.
Stayed in July 2025
-
Reviewed: 27 July 2025
Meherangiz
India56 reviews8 helpful votes10“Fantastic Location makes it walk distance from all the top hits of Kyoto.”- • Leisure trip
- • Family with young children
- • Premier Twin Room with Washing Machine - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Slightly rigid about check in and check out times. Slight flexibility would’ve been appreciated. But we managed.
The Location was outstanding. You can’t find a better located hotel in Kyoto! Plus with a kitchenette and a washing machine it was a superb experience!
Stayed in July 2025
-
Reviewed: 24 July 2025
Min
United States13 reviews1 helpful vote9.0“Great location, helpful staff”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The AC system is a little on the loud side.
Location, location, location. Close to everything. In the peak heat of the summer, you can enjoy shopping in the covered streets next to the hotel. Not far from the Gion district. When the weather is good, walking to kiyomizu dera is a very enjoyable 35 minutes. The staff is very helpful and kind. Washer/dryer in the room is a big plus too.
Stayed in July 2025
-
Reviewed: 23 July 2025
Jan
Australia16 reviews2 helpful votes10“Exceptional”- • Leisure trip
- • Solo traveller
- • Superior Twin Room with Washing Machine - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Location, facilities in the room, everything basically
Stayed in July 2025
-
Reviewed: 20 July 2025
Johannes
United States4 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 3 nights
We arrived early before check-in time and left our luggage with the staff. When we come back to the hotel, our luggages have been delivered into our room which I think is a great service from them even without us asking for this. The hotel is conveniently within walking distance near the station, shopping and paces to eat.
Stayed in June 2025
-
Reviewed: 17 July 2025
Kelvin
Singapore2 reviews10“Amazing”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Washing Machine - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The hotel is well maintained and the location is great
Everything is so clean
Stayed in June 2025
-
Reviewed: 14 July 2025
Paul
United States8 reviews10“I really enjoyed my stay at this hotel. It has a lot to offer. Will stay here again in the future.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Some spots were a bit dusty.
Friendly staff, washer/dryer in the room, good location, free stuff.
Stayed in July 2025
-
Reviewed: 13 July 2025
Pamela
United States2 reviews10“Beautiful, calm hotel in the middle of Kyoto chaos”- • Leisure trip
- • Family with young children
- • Superior Twin Room with Washing Machine - Non-Smoking
- • Stayed 3 nights
The location was a bit of a pain, you had to walk through a busy shopping area to get to it, not great with our luggage. The instructions could have been better on the washer and dryer. I had to look up instructions on the internet.
This hotel was one of the nicest I have ever stayed at. I loved the little touches throughout. The amenities in the room, the comfort of the beds, our room had a washer and a dryer. (and extra things like combs, sponges, hair ties easily accessible in the lobby). The lobby area was lovely with nice views, comfortable chairs, free excellent coffee all day and sake service in the evening. The staff was very helpful and courteous. We stayed three nights and of our 12 days in Japan, I enjoyed this hotel the most.
Stayed in June 2025
-
Reviewed: 12 July 2025
Sharon
Australia2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
It was in a really good location for the food markets. It was close to bus stops and train stations and the staff were really nice
Stayed in July 2025
-
Reviewed: 12 July 2025
Marcos
United States28 reviews3 helpful votes10“Excellent”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
N/A
Location
Stayed in July 2025
-
Reviewed: 12 July 2025
Elizabeth
United States5 reviews1 helpful vote9.0“Great stay at a new hotel with great location!”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Bed for third person was shorter than the other two beds.
Location was awesome. Amenities were great! Washer in room made it easy to pack light. Room size was decent for three.
Stayed in July 2025
-
Reviewed: 11 July 2025
Luis
United States21 reviews1 helpful vote10“Great location, friendly staff, clean and comfortable rooms”- • Leisure trip
- • Group
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 4 nights
Location was great, right next to Nishiki Market and easy walk to train station, Gion neighborhood & Yasaka Shrine, staff was very helpful and room was quite comfortable
Stayed in June 2025
-
Reviewed: 7 July 2025
Walter
Canada4 reviews9.0“Location is unbeatable and the laundry/stove in-room is a great feature.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 3 nights
Don't lose or leave your room card in your room at check-out. They do charge you for it. It isn't much money, like $20 CAD but they never mentioned about don't losing your room card will incur a fee.
Includes laundry machine and a mini stove for simple meals. Spacious for a hotel in Japan. Steps to bus stops and shopping street! Very clean and comfortable beds.
Stayed in June 2025
-
Reviewed: 6 July 2025
Chan
United States5 reviews10“I will stay the same hotel next time.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The room is too small for three persons.
Good location, washer and dryer in the room. All you can drink soda and water.
Stayed in June 2025
-
Reviewed: 2 July 2025
Cassandra
United States2 reviews10“This property was in a convenient location. It was quiet and clean. The staff were beyond helpful.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
The beds were a bit firm
I loved that they had the washer/dryer combo in each room, the evening drinks, and the location
Stayed in June 2025
-
Reviewed: 1 July 2025
Kimberly
United States12 reviews1 helpful vote10“Would definitely stay here again - location was perfect and hotel had everything you could need!”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Everything about it! Location, room, amenities and staff.
Stayed in June 2025
-
Reviewed: 26 June 2025
Milena
France17 reviews5 helpful votes10“The best hotel I have been in Kyoto.”- • Leisure trip
- • Solo traveller
- • Superior Twin Room with Washing Machine - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
I Loved this hotel. The rexeptionists were so welcoming and made me feel at home with my family :) I loved rhem all. The first day I got a little gift for my birthday, directions to the places I wanted to visit, printed maps, drinks. The last day directions to my subway :)))) even personal help to find the place. In a scale of one to ten I give them one hundred stars. The hotel was spotles. I frlt terrivle because I made a tea in the teapot and left yellow marks on the white and I hope it was washable. I am so grateful. Thank you to the moon and back. I will trasure my stay in this hotel in my heart.
Stayed in May 2025
-
Reviewed: 24 June 2025
Amanda
United States4 reviews1 helpful vote10“Great location with lots to do!”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 2 nights
Great location! It was right in the center of a wonderful shopping center and easy to walk to shrines, temples and old town Kyoto. My family loved this place!
Stayed in June 2025
-
Reviewed: 24 June 2025
Melissa
United States5 reviews2 helpful votes10“We had a great stay and would highly recommend Tokyo Stay Kyoto!”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room with Extra Bed and Washing Machine - Non-Smoking
- • Stayed 4 nights
We liked everything.
The room was spotless and well-equipped with thoughtful amenities, including a washer and dryer, and the location was perfect—just steps from convenient transportation to everything Kyoto has to offer.
Stayed in June 2025
