Reviews of Green Rich Hotel Matsue Station Across - Artificial hot spring Futamata Yunohana 3 stars
690-0003 Shimane, Matsue, Asahimachi 589-1, Japan
#10 of 34 hotels in Matsue
Guests' ChoiceReview score
Based on 286 hotel reviews
8.1Score breakdown
-
Cleanliness
8.7
-
Comfort
8.7
-
Location
8.4
-
Facilities
8.5
-
Staff
8.4
-
Value for money
8.0
-
Free WiFi
8.5
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 3 August 2025
Susan
Canada30 reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 2 nights
Mostly automated check in, very impersonal compared to other places I had stayed in Japan, although staff there were pleasant enough.
Convenient location; able to get extra pillows
Stayed in June 2025
-
Reviewed: 28 July 2025
Chih-huang
Taiwan68 reviews11 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Single Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Nearly perfect.
Stayed in July 2025
-
Reviewed: 28 July 2025
Chih-huang
Taiwan68 reviews11 helpful votes9.0“The hot spring, perfect location, and fancy facilities.”- • Leisure trip
- • Couple
- • Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
None
The hot spring, perfect location, and fancy facilities.
Stayed in July 2025
-
Reviewed: 28 July 2025
Chih-huang
Taiwan68 reviews11 helpful votes9.0“This is a stylish hotel and easy access to city attractions via public transportation. Breakfast is fabulous”- • Leisure trip
- • Couple
- • Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
None
This is a stylish hotel and easy access to city attractions via public transportation. Breakfast is fabulous,
Stayed in July 2025
-
Reviewed: 27 July 2025
Deniz
Turkey19 reviews7.0Good- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room smelled bad, especially the bathroom
The staff was kind and helpful
Stayed in July 2025
-
Reviewed: 25 July 2025
Petr
Czech Republic187 reviews15 helpful votes9.0“Good location, price and breakfast”- • Business trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 4 nights
Better will be bigger rubbish bin in the room. Also staff English should be improved.
New and clean hotel. Good breakfast.
Stayed in July 2025
-
Reviewed: 9 July 2025
Calvin
Japan28 reviews9 helpful votes9.0“Convenient location”- • Leisure trip
- • Solo traveller
- • Premium Room with Massage Chair - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are 2 Green Rich Hotels within 5 minutes walking distance of each other. I went to the wrong one first as it was a little confusing.
Friendly staff. The rooms are stylish and clean. Big public bath is nice. The hotel is right next to a convenience store and right across Matsue station. I love the massage chair in the room! This hotel also has plenty of electrical outlets to charge all your devices. There are 2 outlets by the bed, 4 outlets on the desk, and at least 6 other wall outlets! So you can have 12 devices charging at the same time.
Stayed in July 2025
-
Reviewed: 7 June 2025
Ivan
Singapore12 reviews7.0“Comfortable, value for money.”- • Leisure trip
- • Couple
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The chair in the room was very squeaky. It needs to be oiled or replaced.
The breakfast was good, and the location, excellent.
Stayed in May 2025
-
Reviewed: 5 June 2025
Pugs13
Australia65 reviews12 helpful votes9.0“Great location comfy room and hotel”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
A second pillow would be nice.
Great location, good size room, nice shower and good atmosphere. Comfy bed and good blackout curtains, helpful staff too, especially when I asked to secure my luggage after leaving and not getting a train.
Stayed in June 2025
-
Reviewed: 4 June 2025
Takashi
United States34 reviews6 helpful votes8.0“Great location near JR Station.”- • Leisure trip
- • Couple
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The room has limited instructions in English for items like the AC/Heat controls. In English it says turn on the switch for the refrigerator but the switch is labeled in Japanese. Breakfast is way overpriced.
The hotel is located right across from Matsue North exit and very convenient. Recommend you take the underground walkway and exit at D. The hotel is right across the street. Rooms are larger than other business hotels.
Stayed in June 2025
-
Reviewed: 24 May 2025
Eo
Japan55 reviews8 helpful votes9.0“Nice stay near JR Matsue station”- • Business trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
You can finish check in and out completely alone, but check in takes a little long if you want have a receipt for business trips.
New, clean and enough equipment for short stay. Location is good, in front of JR Matsue station and easy to find good restaurant. Breakfast is simple, but good enough.
Stayed in May 2025
-
Reviewed: 18 May 2025
David
Australia358 reviews48 helpful votes8.0“A reasonable choice for Matsue for one night”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Although the room is a good size, a lot of the space is wasted as there is precious little shelving for storing clothes etc. the assumption was probably that most guests would only stay one night and therefore did not need to unpack. The coin laundry is by far the most expensive I have encountered in a month of travel in Japan. 500 yen to wash one load and 300 yen for the dryer for one use. Thus, a Total of 800 yen is the minimum spend. Rivals of this hotel charge a lot less.
Hotel is very modern and well located. The rooms are quite spacious. Breakfast is reasonable although nothing special.
Stayed in May 2025
-
Reviewed: 15 May 2025
Lam
Hong Kong18 reviews7.0Good- • Leisure trip
- • Family with young children
- • Premium Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
the bed is too hard
location nice cheap safe quiet
Stayed in May 2025
-
Reviewed: 7 May 2025
Julian
United Kingdom15 reviews1 helpful vote9.0“Excellent stay and convenient location”- • Business trip
- • Family with young children
- • Single Room - Non-Smoking
- • Stayed 3 nights
The television was a bit difficult to operate
Really clean and modern hotel, breakfast was really good
Stayed in April 2025
-
Reviewed: 25 April 2025
Karen
Australia14 reviews1 helpful vote8.0“great location easy to get to once you work out the underground paths”- • Leisure trip
- • Family with young children
- • Premium Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
beds were a little hard
Breakfast was good really enjoyed it
Stayed in April 2025
-
Reviewed: 17 April 2025
Kinyuen
Singapore90 reviews8 helpful votes7.0“Conveniently located, good for short and comfortable stay in an average hotel.”- • Leisure trip
- • Couple
- • Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Conveniently located and dinner is within walking distant for the two nights we stayed. We specifically looking for Japanese food and there are plenty of choices.
Conveniently located. Clean, generally clean and helpful staff. For foreigner like us who do not know Japanese, communication is through translation app. For the price we paid for 2 nights, value is average, nothing really stands out.
Stayed in April 2025
-
Reviewed: 22 March 2025
Helmut
Germany1 review9.0“except for the check-in procedure everything met my expectations”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 3 nights
The check-in was not handled in a competent way by the staff
Breakfast was fine
Stayed in March 2025
-
Reviewed: 15 March 2025
Cheryl
Australia63 reviews3 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Universal Single Room - Non-Smoking
- • Stayed 2 nights
Good location near station lots of little restaurants around comfortable room
Stayed in March 2025
-
Reviewed: 12 March 2025
Steve
Australia18 reviews9.0“A couple of days in Matsue”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing - all good.
Location was great - directly opposite the station and 25 minutes walk to castle and Samari district.
Stayed in March 2025
-
Reviewed: 5 February 2025
Pei
Malaysia6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
It's an excellent location for families with kids, as it is located just right opposite the JR Matsue Station. There are restaurants, souvenir shops, 7-11 convenient shop and a small shopping mall attached to the train station, there's a cozy restaurant just right beside the hotel when the weather gets wet. The bed is comfortable, there's a mini fridge and kettle in the room. There are coin slot washing machines though the rate is slightly higher; There is an artificial hot spring too.
Stayed in February 2025
-
Reviewed: 27 January 2025
Anthony
United Kingdom25 reviews2 helpful votes9.0“An enjobable stay.”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The breakfast room was overcrowded at times.
Conveniently situated. Friendly, efficient staff. Comfortable room. Great onsen
Stayed in January 2025
-
Reviewed: 18 January 2025
Stephanie
United Kingdom49 reviews5 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 3 nights
The hot baths
Stayed in December 2024
-
Reviewed: 28 December 2024
Shinya
Japan84 reviews7 helpful votes8.0Very good- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing
Clean and comfortable
Stayed in December 2024
-
Reviewed: 19 November 2024
Chun
Hong Kong1 review9.0“Basic room but with basically everything you need.”- • Leisure trip
- • Solo traveller
- • Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing
The location is great. Just few minutes from the train station.
Stayed in November 2024
