Room was small.

Breakfast was very good. Room was clean and tidy. Laundry service was helpful.

Stayed in June 2024

nothing

everything, best room on our trip, view was amazing

Stayed in June 2024

The staff were sometimes inconsistent

It’s right next to Osaka station and so many department stores and shops

Stayed in June 2024

Nothing really

Location

Stayed in June 2024

The lift always had long lines

Location

Stayed in March 2024

As other guests noted, there needs to be hooks to hang stuff (towel/set of clothes) specifically in the shower room.

Location right next to Osaka Station and tons of restaurants/stores nearby. I have read reviews that elevators and check in gets crazy but I didn’t experience this as my experience was pretty smooth. Booked a 4 bed room on the high floor for a family of 4 which was small but didn’t find it uncomfortable.

Stayed in June 2024

Very very crowded during check in hours. Walls can be a bit thin so you hear some of the folks in the next room and in the corridors

Great location, linked to two stations, easy to check in and out.

Stayed in June 2024

The room is small but very well designed.

Great location very convenient so close to everything. Very helpful staff. Love everything about this place. The room might be small but very well designed and comfortable.Will stay again for sure.

Stayed in May 2024

Staff could provide better service

Location

Stayed in June 2024

Shower had some mold, unusual for Japan.

Close to Umeda Train Station. Shopping and restaurants close by.

Stayed in June 2024

close to bus and train station, really convenient

Stayed in May 2024

Beds were hard which is pretty standard for Japan but still.

Location was good, property was super clean, staff was efficient. Proximity to shopping and food a plus.

Stayed in May 2024

nothing

everything

Stayed in March 2024

They have a lot of rooms and especially in the lobby and during the breakfast there can be a lot of guests together. It gave a bit of an all inclusive hotel vibe even though the hotel is quite expensive. It also takes 2 elevators to reach your room with a walk through the lobby in between.

Nice hotel with great views of the city.

Stayed in May 2024

Lobby on 9 floor

Great location

Stayed in June 2024

Small rooms

Excellent property and service. The location was excellent

Stayed in May 2024

I just didn’t like how for first timers it’s a little hard where the lobby is, a lobby is usually 1F, but on this one was 9f

It has the station under the hotel, which is very convenient

Stayed in May 2024

A bit too crowded

Good location

Stayed in May 2024

The huge lobby has free coffee and tea but no water dispenser! For the price of this hotel, water should be free! Also, you are not allowed to eat in the lobby despite being given free coffee and tea. Who would not want to buy a donut from Krispy Kreme in the basement of this hotel and not have the opportunity to eat it with the free coffee in the lobby? IT DOES NOT MAKE ANY SENSE!

This was my third time at this hotel. The excellent location to Osaka Station using the JR Haruka Express or the Bus station at the New Hankyu Hotel across the street is the reason to choose this hotel. The location is the most convenient way to access Osaka city tourist sites with a group of friends who have never been to Osaka. Also the bonus is that this hotel is on top of the Yodobashi Camera shopping mall building with a supermarket in the basement. There are so many options for dining and shopping and even accessing the Umeda subway in the basement.

Stayed in March 2024

Non

Location is perfect

Stayed in May 2024

It is Self check in, you probaly have to line up because people arrvive by the bus load. Staff not very helpful other then keeping people in the line.

Room was large by Japanese standards and well equipped. Nice view form the upper levels. Close to the bus shuttle to KIX.

Stayed in May 2024

It took us some time to realise the reception is on the 9th floor, the instructions are not very clear. The facilities are not as good as expected (but it has all the basic necessities), and probably coz the previous hotel is too good (e.g. they provide charging lines for different kinds of devices) and these are not available in this hotel. And check-in time not very flexible so a bit disappointed.

The location is superb as it's right next to the main Osaka train station (Umeda area). There are lots of large shopping malls around the hotel and lots of good restaurants. And it's good that the bathroom and the toilet are separated. They even provide hot drinks for travelers in their spacious lobby to sit and relax, and they also have a little garden area outside (on the 9/F) which I appreciate. 8/F is already a food court that has lots of restaurants - really convenient for rainy days!

Stayed in June 2024

Toilet design not very practical. The shower head is difficult to use .

Location

Stayed in June 2024

Small bed. Room tight but bigger than alot in Tokyo.

Location! Great view of the city!

Stayed in May 2024