110-0005 Tokyo-to, Taito-ku Ueno 7-2-5, Japan
Based on 280 hotel reviews
7.7Cleanliness
8.0
Comfort
8.1
Location
8.6
Facilities
7.7
Staff
8.6
Value for money
7.9
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
Bonnie
Hong KongRoom size: Too small
Location: close to the train station
Stayed in March 2024
Reviewed: 24 April 2024
Rampai
ThailandNone
Close to the Ueno Station, staffs are nice.
Stayed in April 2024
Reviewed: 7 April 2024
Charmaine
SingaporeOnly 1 pillow provided and a small cushion
Very close to the station Staff able to speak English and helpful Gave welcome amenities for ladies (face mask, body cream) Tea and coffee provided were very good
Stayed in April 2024
Reviewed: 4 April 2024
Xiomara
El SalvadorNo safe deposit box to save my valuables , the hotel was not responsible if something was lost. Room too small for 3 beds , I have to leave room keys at the front desk every time I went out .
Location
Stayed in April 2024
Reviewed: 2 April 2024
Visetphong
ThailandThe property is quite old and room layout may be small (depending on the room you get).
The location is very good, near to Ueno station.
Stayed in April 2024
Reviewed: 23 March 2024
Pawanat
Thailandthe wifi signal in my room is very weak and often disconnect.
The location's great! just a few metres from the station. Staff are very nice. I even left my luggage in hotel care for 2 days before checking in! Price are reasonable for the area. Many stores and convenience store nearby
Stayed in March 2024
Reviewed: 16 March 2024
Victoria
New ZealandThe room was tiny, better suited for 2 persons. However it was only for one night so not really important for us
Breakfast was very good as it was our first Japanese style meal of our trip. Very good location close to the station.
Stayed in February 2024
Reviewed: 16 March 2024
Kaitlin
AustraliaLack of drink machines/ would have liked to have access to water on our level.
Location was amazing!
Stayed in March 2024
Reviewed: 9 March 2024
Haslizawati
MalaysiaGreat location - just few minutes walk from Ueno Station and Keisei Line. Friendly staffs
Stayed in March 2024
Reviewed: 1 March 2024
Rebecca
AustraliaSo close to the station and all of Ueno's highlights which made getting around so easy. Friendly staff, cosy room- snug but had everything we needed.
Stayed in March 2024
Reviewed: 19 February 2024
James
New ZealandGreat location, clean and tidy
Stayed in February 2024
Reviewed: 16 February 2024
Alison
United StatesA bit more expensive than other business hotels
Good location on the busier side of Ueno Station. Upscale amenities including bath salts
Stayed in January 2024
Reviewed: 5 February 2024
Ian
New ZealandBreakfast (that was included) was really delicious. The staff were all incredible friendly and helpful.
Stayed in February 2024
Reviewed: 31 January 2024
Kazushi
CanadaN/A
Location
Stayed in January 2024
Reviewed: 22 January 2024
Gerard
AustraliaNothing. Everything was great
Fabulous traditional Japanese breakfast
Stayed in January 2024
Reviewed: 17 January 2024
Hong
Singaporethe hotel is a bit old and messy. The room are old but still clean. Feels like 20 years ago when I first visit Japan.
The location is great,
Stayed in January 2024
Reviewed: 15 January 2024
Siu
CanadaThe first few floors are restaurant
Pretty new, very close to Ueno JR Station
Stayed in December 2023
Reviewed: 6 January 2024
ネルマー
JapanMy room was not fully cleaned. Although i booked a smoking room. I entered in the room with a smell of cigarette that i think the person stayed before me just left an hour before i check in. I stayed in some hotels with smoking room, but the smell was pretty good.
I like the fact that it is located near Ueno Station. The staffs were excellent and friendly. Check in was very fast.
Stayed in January 2024
Reviewed: 3 January 2024
Makiko
JapanNothing
It’s near the station. It’s possible to play a musical instrument.
Stayed in December 2023
Reviewed: 31 December 2023
Chin
MalaysiaThe facility is outdated, carpet smells.
The location is convenient, near ueno station and the shopping area.
Stayed in December 2023
Reviewed: 29 December 2023
Nga
AustraliaThe hotel needs to keep my passport copy when check out. They refused to give my copy back after check out. It’s unacceptable.
Perfect location. It is located close to train station and many shops and restaurants nearby.
Stayed in December 2023
Reviewed: 27 December 2023
Payungwataseth
ThailandThe location is quite near to Ueno station but that's a long walk to transfer to Haneda airport. The room is quite small but understandable.
Stayed in December 2023
Reviewed: 26 December 2023
Chin
SingaporeRoom was small for three single beds. We can hardly move.
Location was good as it was near Keisei Line. Staff was friendly.
Stayed in December 2023
Reviewed: 9 December 2023
Antonio
SpainBasic breakfast but functional
Stayed in November 2023
Reviewed: 24 November 2023
Paul
JapanRoom was small but comfortable. Condition was good but redecoration would take it to the next level.
Friendly, helpful staff. Quiet, clean condition inside.Everything worked. Fire safety appliances visible and door security systems modern and working.
Stayed in November 2023
Aberdeen, UK
Laprugne, France
Borgarfjordur Eystri, Iceland
Cartmel, UK
Mirošov, Czech Republic
Madrid, Spain
Lamlash, UK
Pulukan, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content