616-8385 Kyoto, Kyoto, Ukyo-ku Saga-Tenryuji Susukinobaba-cho 12 , Japan
#313 of 661 hotels in Kyoto
Guests' ChoiceBased on 42 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
9.2
Facilities
8.9
Staff
9.0
Value for money
7.0
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 17 May 2024
Mawaddah
Saudi ArabiaThe bathroom toilet buttons were wiped off due to how old it is, poor water power,
The location is perfect with a view of the arashiyama river, staff were very welcoming and they treated us for our honeymoon with gifts and desserts
Stayed in April 2024
Reviewed: 5 May 2024
Anat
Israeldesign, dinner at the restaurant,
location, private Onsen, garden, breakfast
Stayed in March 2024
Reviewed: 30 December 2023
Deborah
United StatesDistance from Kyoto station
Private onsen.
Stayed in December 2023
Reviewed: 22 November 2023
Julie
United StatesNothing
It was absolutely beautiful! We especially loved the gardens. Being surrounded by beautiful trees was very restful. We really enjoyed the private bath in our room and took full advantage. The staff was very attentive, friendly and kind.
Stayed in November 2023
Reviewed: 15 October 2023
Rattachai
Thailandall of the restaurant near by hotel close by 18:00 pm
all good
Stayed in September 2023
Reviewed: 8 October 2023
Monica
AustraliaTrying to find breakfast in the morning away from the hotel which was expensive.
Peace and quiet. Scenery was amazing. Food was very good.
Stayed in October 2023
Reviewed: 27 September 2023
Anthony
United StatesThe only thing I might not have liked was the fact that we were not told the onsen was extra. I had checked their website, but nowhere did it say we needed to make a reservation to have the private onsen. I thought it was going to be in the room when they said "private onsen". Now we know for next time.
Beautiful location!! The walk from the train station to the hotel with luggage was a bit of a hassle, but it was totally worth it in the end. The room was spacious and had an amazing view! Plus, they had champagne hour from 5 pm to 7 pm, where we could go to the restaurant in the hotel, have a few drinks, and enjoy the view while having a few snacks as well. This place is 15 minutes from Arashiyama bamboo forest (walking).
Stayed in September 2023
Reviewed: 24 September 2023
Alan
United StatesIt would be useful to have some western choices for dinner. The original room offered was unacceptable but the staff found an ideal room for us.
This is an exceptional hotel, well-located in a great section of Kyoto. The afternoon drink and snack by the river was most appreciated. Really attentive staff. We recommend a visit to the new museum next to the hotel.
Stayed in July 2023
Reviewed: 6 June 2023
Fatmé
United Arab Emiratesnothing
Gorgeous room, helpful staff, amazing facilities and activities. everything was just perfect
Stayed in June 2023
Reviewed: 23 May 2023
Joseph
United StatesThe staff and service were extremely friendly. The location was incredible; right next to the river, which was beautiful to wake up to every day.
Stayed in April 2023
Reviewed: 9 May 2023
Sara
United Arab EmiratesAdding microwave would improve the experience more.
The staff are very polite and helpful, best hotel service I've seen since I came to japan. The hotel is located in the best area where you have a view of the river from the cafe. You can go sightseeing in kyoto or to the bamboo forest with 10 mins on foot. You're also near a train station.
Stayed in May 2023
Reviewed: 28 April 2023
Geoffrey
United StatesMagnificent location.
Stayed in April 2023
Reviewed: 24 April 2023
Fangxiao
Hong Kongneed to pay extra for a hot bath, view if OK as the mountain is really close
big rooms, nice gardens, breakfast was good
Stayed in April 2023
Reviewed: 10 April 2023
Harini
United StatesWow, it feels like you’re staying at a temple with zen gardens. Amazing location and service!
Stayed in April 2023
Reviewed: 22 March 2023
Karen
CanadaWould have liked to know that visits to the on site onsen require a reservation.
A quiet and beautiful respite from the city. The garden and river views are lovely and the free champagne at the waterfront cafe after a long day of walking was greatly appreciated. The staff were welcoming and helpful every step of the way.
Stayed in March 2023
Reviewed: 8 February 2023
Ka
Hong Kongno
they are so transitional architecture and good view. hot spring is so good. everyone should tried. it is worth of money.
Stayed in February 2023
Reviewed: 9 January 2023
Manino
Australiaif you need to splurge this is the place!!!! I am fully recharge after the stay! super luxurious and private!
Stayed in January 2023
Reviewed: 7 November 2022
Li
Chinaexcellent experience! nice location, in a silent place but close to a popular street which has many snack shops.
Stayed in November 2022
Reviewed: 2 April 2022
Winston
JapanPerhaps needing a more casual lounge to relax or social since there is no sitting area in most rooms.
There is no better location in Arashiyama than Suiran. The afternoon tea on the outdoor balcony of Cafe Hassui is perhaps the most delightful pleasure of all Arashiyama. The lunch and/or breakfast at garden restaurant also make Suiran the most lavish onsen in Japan.
Stayed in April 2022
Reviewed: 27 December 2021
Aaron
JapanReally great location. The coffee shops, shopping areas and restaurants close to the hotel are amazing. Arashiyama is definitely a different part of Kyoto that I hadn’t experienced yet. The hotel bedroom was amazing. Some of the best sleep I’ve ever had at a hotel while traveling.
Stayed in December 2021
Reviewed: 8 November 2022
Anonymous
United Statesway too expensive. meals are overpriced and I felt robbed by the cost of laundry. I paid the same price for a gorgeous hotel 36 floors above Tokyo station and some of their individual facilities and meals were half the price as suiran
the staff were amazing. the facility was great. arashiyama is beautiful
Stayed in November 2022
Reviewed: 28 August 2024
Po
Hong KongThere are no comments available for this review
Stayed in July 2024
Reviewed: 9 July 2024
Andy
SingaporeThere are no comments available for this review
Stayed in June 2024
Reviewed: 13 June 2024
Christopher
United KingdomThere are no comments available for this review
Stayed in April 2024
Showing 1 – 25
Gelendzhik, Russia
Zao Onsen, Japan
Mountain Home, USA
Peñarrubia, Spain
Vagliagli, Italy
Höfn, Iceland
Istanbul, Turkey
Sanremo, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content