I booked on hakone kowakien tenyu and the hotel or you changed my reservation for only hakone, they said it was the wrong hotel when i arrived to howakien tenyu, but I was right and i have a WhatsApp msg from you guys. I'm very angry and upste

Stayed in April 2024

Hard to get to without a car but most places in Hakone are.

Clean. Great buffet dinner and breakfast. Access to yunnesan onsen on day of check-in and check-out which was great. Amazing spa with very reasonable price massages.

Stayed in April 2024

Staff were very helpful

Stayed in April 2024

Not much choices for food but is understandable.

It was beautiful and breakfast buffet was great. It also had yunnesan tickets for entrance.

Stayed in March 2024

The place was incredibly set up for you to relax and have the best time of your life.

Stayed in March 2024

Nothing!

The hotel is newly renovated and rooms are spacious by Japanese standards. The baths and garden are relaxing and the Japanese buffet breakfast was delicious! We also liked that the hotel is very family friendly. Most of all we liked that the manager took the time to explain combination of buses/train to take to get to our next destination. We really appreciated his kindness.

Stayed in March 2024

For the price the food was average taste. The seating times are limited and very crowded. Buffet area is narrow making it difficult to navigate around many people. Location is not accessible, road is very narrow and public transportation is often very crowded. I’d recommend staying in lower part of Hakone for better access to services.

Clean, fairly spacious, unlimited alcohol

Stayed in March 2024

Quiet, ok for family,

Stayed in March 2024

nothing was wrong.

location was perfect

Stayed in February 2024

The whole experience was a lot of fun. We stayed for one night because we wanted to experience the spa across the building. Perfect that it was included with the price. Food was very good in the evening and morning as well!

Stayed in February 2024

Nothing. Everything was so good

Everything was perfect. The meals were delicious, the private onsen was lovely, it was easy to get to and the yunessun was so much fun and included in the stay. It was amazing

Stayed in February 2024

The explanation of getting to the hotel. If travelling by the H bus, when getting off it should state the stop clearly on the bus. At 137 get off for ‘Hakone Kowakien Hotel‘. It got me completely confused and I missed my stop. Plus if the bus is full, you can’t see or hear the correct stop properly. This needs to be more clearer.

I absolutely loved staying at this hotel and I’ll help to advertise it on my television channel. My only regret was not staying longer. I would also like to add if they could allow a shuttle bus from Hakone Yumoto station, you’ll receive an endless supply of clientele. That would boost this hotel. I’ll most definitely will come back here again and with family. Thank you very much for a superb stay.

Stayed in February 2024

Transportation around the area can be confusing for foreigners. Most signs were Japanese only.

The staff was helpful. In the event there was a language disconnect they were patient and helpful. The onsen and view was beautiful.

Stayed in October 2023

A very disappointing experience overall. Had to wait 60+ minutes for breakfast. The baths are only for those willing to share public spaces with others that are fully undressed, despite the website claiming otherwise. Check-in was at 3pm however that is when all the facilities close! And they don't reopen until 10am the following day, after checkout! Come on! The location is meh given there is no easy way to get there from the train. The room is tiny, which is ok, but they don't provide additional linens for use of the pools or baths. Free shuttle never showed up from the tram. We will not return.

The rooms were clean, that was about all. I don't have much to report that we enjoyed, overall it was a very frustrating and unsatisfying experience. It was misleading with the use of the 'baths.' These are not outdoor hot springs that you can enjoy at your leisure. It's a very tiny, spa-sized bath, that you will share with a ton of people and kids. The private bath, if you want to pay for it, was very nice. That is the only thing I would recommend about this accommodation.

Stayed in August 2025

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Stayed in July 2025

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Stayed in May 2025

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Stayed in April 2025

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Stayed in February 2025

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Stayed in April 2025

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Stayed in March 2025

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Stayed in February 2025

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Stayed in January 2025

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Stayed in December 2024

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Stayed in December 2024

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Stayed in November 2024