room is still abit tiny

One of the front desk staff is incredibly handsome. Also the washing machine is good, unlike osaka namba and kyoto kiyomizu gojo outlets

Stayed in June 2024

Not many options for western breakfast

Very convenient location

Stayed in May 2024

Great location. Convenient store right by the hotel. Friendly staff at reception. Nice sized beds. Loads of toiletries available at the reception, even face masks and hair masks. Good working AC. Bit tight with two big suitcases, but that’s normals in Japan. Good value for money. Didn’t do the breakfast so can’t comment on that.

Stayed in June 2024

Nice location and not far from Sannomiya JR station. The front desk clerk is very friendly and with great hospitality. I had asked for the laundry service and booked the Japanese breakfast in the morning, and the clerk replied and sorted them very efficiently.

Stayed in May 2024

The one thing that I would advise checking is that the one of the pillows had a strong smell of sweat, I don't think it was a pillow cover but the pillow itself.

I like the location a lot, the staff was super nice and the room was comfortable.

Stayed in May 2024

There was very limited waiting area downstairs.

The location was convenient and the room was very clean.

Stayed in May 2024

Desk was small

I had a high floor room with a nice sunset view over the train station. Bed was firm, with a soft and hard pillow. The light switches had English translations. I found myself using only the USB wall plugs to charge my devices. I self-checked in so I did not get to interract with any of the staff but I noticed they appear to be 24/7 present. I was within walking distance to all I needed, sadly for me the Blue Bottle coffee in Hankyu opens up only at 10. Kobe is a lively city and I could not stop looking out my window as I admire it so much.

Stayed in May 2024

Noisy because of construction The matress was very hard and uncomfortable

Location was great

Stayed in May 2024

The remote for my tv was broken, not that I had a lot of time for it anyways though. Nothing else was off unless you consider not seeing staff a worry. I also was only here for one quick night, so I didn't have time for things to go wrong

Easy check in, check out process. I got checked in at midnight, got late food and returned at 1am to sleep. Slept great and checked out without any fuss or needing to talk to any staff the whole process.

Stayed in May 2024

Not enough space for luggage

The property seems to be a new building and everything was clean, toiletries were available at reception. Good spot in Kobe and conveniently located close to trains.

Stayed in April 2024

Breakfast is a traditional Japanese breakfast but it was really good. The room is off good size and the amenities are everything you can ask for. Also location is great as there is a nearby 7/11 and good restaurants. Be mindful that if you pay at the property you can only pay by card

Stayed in April 2024

My room is near the side of trains - so sometimes can hear the sound of trains. But it’s not loud at all.

Very convenient location - next to Sannomiya station. Also there is a seven eleven shop right next to it and also a reasonable size of supermarket close by. There are a few restaurants - yoshinoya etc. close by and accepting credit card as payments. The room are clean as well.

Stayed in April 2024

Nothing to mentioning

Staff were very helpful and kind

Stayed in May 2024

NA

Location was superb, just a quick 3 mins walk to Sannomiya station, though unsheltered part of the way. Plenty of food shops and convenience stores around the station and hotel both. Many basic amenities were provided and self-service at the front desk.

Stayed in March 2024

within walking distance from the station, the hotel is very well located and quite comfortable

Stayed in April 2024

Great location, clean, safe, laundry machine

Stayed in April 2024

Staff were lovely and the room was good.

Stayed in April 2024

Breakfast- not really for westerners. Lack of human interaction.

Its location, value, bathroom

Stayed in April 2024

Not much

Location, clean

Stayed in April 2024

Bedroom was a bit cramped.

Near train station and eateries. 200m walk from train station. Gateway to other places of interest.

Stayed in April 2024

The room is so small.

Very clean, very convenient.

Stayed in April 2024

Mandatory cleaning of rooms every Sunday was sometimes a minor inconvenience but the cleaning staff was friendly and understanding when we were late to leave our room.

Perfect location; close to subway, shopping and 7-11. Clean rooms and friendly staff. Comfortable bed and pillows. Nice bathroom.

Stayed in April 2024

the room size is pretty small though, especially if you are lugging around big suitcases. That's not the hotel's fault though. Just be prepared, if you have a lot of stuff with you, the room will feel a little cramped. So if you do plan on going to japan with big suitcases maybe choose a hotel that will fit you better. but if you are a small suitcase or backpack kind of guy, Sotetsu Inn will be more than fine!

The location was excellent! Just steps away from Sannomiya station and and is very close to almost the attractions of downtown Kobe. the hotel itself was clean and quiet and had everything you could need. And even if you do decide to stay at the hotel to rest up then get hungry, just step right outside the front door and you'll find all the great food options you can ever want: a 711 right beside, gyudon bowl chains, a tempura place, a yakitori restaurant, and more! there's even 2 supermarkets within 5 mins walk!

Stayed in April 2024

Breakfast nothing special.

Good location near JR station. OK for one night.

Stayed in April 2024