Reviews of Apartment Hotel 11 Shinsaibashi 4 stars
542-0083 Osaka Prefecture, Osaka, 大阪市中央区東心斎橋1丁目9-11, Japan
#14 of 167 B&Bs and Inns in Osaka
Guests' ChoiceReview score
Based on 145 hotel reviews
9.0Score breakdown
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Cleanliness
9.2
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Comfort
9.2
-
Location
9.4
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Facilities
9.1
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Staff
8.7
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Value for money
9.1
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Free WiFi
8.9
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Reviewed: 6 August 2025
Jayne
United Kingdom11 reviews9.0“Amazing! Would stay again.”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
It was quite tricky to gain access initially to the property.
Clean, modern, good location, comfy beds, washing machine & detergent provided- amazing seeing as we have been travelling around and needed to find a laundry. Kitchen available if you need it. We only used fridge but still handy. Great communication from staff even though there is nobody there in person.
Stayed in August 2025
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Reviewed: 25 July 2025
Chaocong
Australia2 reviews10Exceptional- • Leisure trip
- • Couple
- • Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
Quick reply from the management team. And really nice staff member. Will.definitely book again
Stayed in July 2025
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Reviewed: 24 June 2025
Rozaimey
Singapore15 reviews3 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 7 nights
None
Great location. Near to subway line, make it easier to travel around. Near great shopping area and eateries.
Stayed in June 2025
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Reviewed: 11 June 2025
Strevan
United Kingdom5 reviews9.0“Great location highly recommended”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing it was superb
Fantastic location and very clean
Stayed in May 2025
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Reviewed: 11 June 2025
Seong
Malaysia33 reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 3 nights
Location is good, the room is very clean.
Stayed in June 2025
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Reviewed: 9 June 2025
Yong
Singapore4 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 6 nights
- • Submitted via mobile
Location is very good
Stayed in June 2025
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Reviewed: 15 May 2025
Eunji
South Korea1 review10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Quadruple Room
- • Stayed 4 nights
Nothing!
It was the best hotel in OSAKA ever! I will definitely book this hotel when I visit OSAKA again!
Stayed in May 2025
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Reviewed: 11 May 2025
Teresita
United States7 reviews9.0“Excellent”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 4 nights
- • Submitted via mobile
Location was excellent BUT there are more than one apartment building with the same name and it was confusing
Everything
Stayed in May 2025
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Reviewed: 4 May 2025
Deborah
Australia7 reviews8.0“Enjoyed our stay 😊”- • Leisure trip
- • Group
- • Deluxe Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
Nice apartment, very spacious.
Stayed in April 2025
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Reviewed: 30 April 2025
Dan
Oman37 reviews3 helpful votes8.0“Excellent location and clean room and facilities”- • Leisure trip
- • Family with young children
- • Deluxe Quadruple Room
- • Stayed 2 nights
- • Submitted via mobile
Check in process could be better and check in time was very late at 4:00 PM
Very good location, clean and well maintained rooms and toilet.
Stayed in April 2025
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Reviewed: 26 April 2025
Jacob
Qatar12 reviews3 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 4 nights
- • Submitted via mobile
4-pax room was small for 4 medium sized adults.
Excellent location. Clean rooms. Safe and secure building.
Stayed in April 2025
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Reviewed: 18 April 2025
Nanthana
Thailand2 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
The location is super convenient, close to metro stations and the main shopping areas Shinsaibashi. The room and beds are super comfortable. Everything was good.
Stayed in April 2025
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Reviewed: 16 April 2025
Venkat
India5 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 4 nights
- • Submitted via mobile
Cleaning not done on daily basis,No person to assist
Location
Stayed in April 2025
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Reviewed: 1 April 2025
Hilarion
Indonesia1 review10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
Strategic location, close to everywhere. Walking distance to Dotonbori, train station, etc. The room is clean, easy access.
Stayed in April 2025
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Reviewed: 31 March 2025
Somsri
Mexico9 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Quadruple Room
- • Stayed 2 nights
- • Submitted via mobile
True luxury is less about lofty price points and fancy finishes and more about exquisite service that is executed with thought and care.
Stayed in February 2025
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Reviewed: 31 March 2025
Basil
Singapore26 reviews2 helpful votes9.0“Great location”- • Leisure trip
- • Couple
- • Quadruple Room
- • Stayed 2 nights
- • Submitted via mobile
Very conveniently located and spacious
Stayed in March 2025
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Reviewed: 1 March 2025
Hui-hsuan
United Kingdom7 reviews1 helpful vote9.0“It makes our trip in Osaka so much easier and comfortable.”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
There are rooms for improvements. This is my first time using this type of self-check in hotel, so I wasn’t familiar with the process. We were a bit lost when we arrived as there are several same hotels (named as no 1,2,3) in the same area and we went to the wrong one. The online chat may need to respond quicker to resolve issues we had, especially we arrived at late night. Although the room was really awesome, the plastic panel of the air con fell down and nearly hit my sister, and we also couldn’t figure out how to use the laundry machine. The tv controller is out of battery. Nevertheless we were still very happy with our stay, it is so much better than the normal hotel.
The location is super convenient, close to metro stations and the main shopping areas. The room is very spacious and clean, with well equipped kitchen. The beds are super comfortable and there are air cons and heating system (with flooring heating). Everything was great for our stay.
Stayed in February 2025
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Reviewed: 15 February 2025
Nor
Malaysia36 reviews6 helpful votes8.0“Great location and value for money”- • Leisure trip
- • Group
- • Deluxe Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
No dryer for washing machine
Location is good nearby shopping area and Osaka Metro Station
Stayed in February 2025
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Reviewed: 12 February 2025
Feng
Taiwan5 reviews6 helpful votes9.0“Overall it’s a satisfying living experience in Hotel 11 and we definitely will come back again next trip”- • Leisure trip
- • Couple
- • Quadruple Room
- • Stayed 5 nights
- • Submitted via mobile
We are satisfied with the accommodation, but it would be great if a few things can be improved: 1) The door to balcony is not covered by curtain so it’s VERY bright at night. Please consider adding curtain to block the light from outside 🙏 thank you 2) There’s a decoration lamp hanging down from ceiling and it’s quite low so my bf kept bumping into it hahaha
1) We love the heater in bathroom the most👍👍👍It keeps us safe in such a freezing cold weather and provides us hot and dry clothes to wear everyday. Life savior for sure! The bathroom is definitely our favorite place to stay after a long day walk 2) This accommodation is well equipped with build-in washing machine, a kitchen (though we didn’t use it), a dustbin that’s big enough for 4 days ( and as tourists you don’t have to be worried about the garbage categorization because they will help settle it!) and every lady’s dream——it has a big and good lighting mirror for putting up makeup! Basically the room has everything you need 3) Though there’s no counter person but the owner is online to help whenever we asked for help (we asked how to turn on hot water, ask for more hangers if possible, where to find our keys, etc)
Stayed in February 2025
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Reviewed: 1 February 2025
Gummybear
Singapore7 reviews6 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Quadruple Room
- • Stayed 3 nights
- • Submitted via mobile
It will be good to install a full length mirror near the door area
Stayed in February 2025
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Reviewed: 13 January 2025
Venus
Singapore1 review10“Great experience, friendly staff that is very helpful. Love the bathroom features, perfect for family and group of frien”- • Leisure trip
- • Couple
- • Deluxe Quadruple Room
- • Stayed 2 nights
- • Submitted via mobile
Might be a bit noisy at night, but it’s fine once glass door is shut.
The location is perfect for shopping goers! There are plenty of eateries options too.
Stayed in January 2025
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Reviewed: 13 January 2025
Yeo
Singapore38 reviews9 helpful votes9.0“Comfortable convenient location”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
The location was excellent.
Stayed in December 2024
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Reviewed: 26 December 2024
Yong
South Korea51 reviews4 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Quadruple Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Spacious room
Stayed in December 2024
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Reviewed: 26 December 2024
Kong
Australia25 reviews4 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe Quadruple Room
- • Stayed 3 nights
Prefer more pillows or firmer pillows
Stayed in December 2024
