It’s old run down

The garden

Stayed in April 2024

Whilst in the bar in the early evening, it was noted that a number of people had been waiting some 20 minutes to be served of to pay their bills. As this seemed strange I went to the reception desk to enquire. There was no one there, so called to a man in the back office. I asked why there had been nobody serving for the past 20 minutes, and was told that people were breaking their Ramadan fast. Now that I can understand - had this been made aware to the hotels guests; which it hadn't. I was spoken to as though I was dirt stuck on the bottom of the man's shoe. This I did not appreciate. I did raise the matter when checking out, and have subsequently suggested that a notice be left inform people to avoid this in the future. Whilst an apology was made, it is most unlikely that I would stay in this hotel again and would not recommend it to anyone else.

I had stayed at this hotel with friends in November 2023, and again found the property to be comfortable and very well appointed, and has beautiful, peaceful gardens and pool area. The facilities are as you would expect for this grade of hotel and in every way, apart from that noted below, our stay was a very pleasant one. The majority of the staff were polite, friendly and attentive. The food in the restaurant was fine, but not great, but the staff were excellent and the gentleman playing traditional music exceptional.

Stayed in March 2024

The weather. The ramadan dinner

A very good hotel while waiting for flight connections

Stayed in March 2024

Rooms and 2 restaurants very poor

Breakfast very good

Stayed in February 2024

Have stayed several times here and have always found dble rooms to be set up fpr one person only (ie) one glass one coffee sachet no sugar etc Services very slow in Bar area always have to search for Bar Person to serve us

Breakfast and Hotel Staff and Gardens

Stayed in November 2023

Rooms need a bit of an upgrade, we went for a superior room but it was quite basic

Lovely grounds, fantastic location. Restaurants and shops directly across the road and centre of Marrakech only 5 mins down the road. Breakfast was really nice. Concierge and the lads outside helping with bags, taxis couldn’t do enough for you. Rooms are basic enough for a 5 star hotel but the bed was huge and very comfy

Stayed in January 2024

Room we were offered first was small (we’d said in advance we’re a family of 3) and very dated. We complained and were given a larger room which was great with separate sitting room with bed for teenager - wonder why they didn’t start with that? Chambermaid tried every single day for tips and entered 3 or 4 times throughout the day on the excuse bringing 1 towel, 1 soap, it was unsettling. She didn’t always knock either!

Location - easy walk into the center. Small shopping mall and food court opposite which was good for snacks and teenager able to go for a wander! Lovely breakfast & pool setting.

Stayed in October 2023

Great location and very friendly support staff.

Stayed in November 2023

Not much to dislike but I wish the room decor was a bit more original and the hallway carpets leading to the rooms need to be changed are at least cleaned.

This hotel has amazing gardens with beautiful landscaping and a gorgeous pool. All the public areas are nicely decorated and very pleasant. The location is excellent right across from Menara Mall and a short distance to the Medina. I was really impressed with the buffet breakfast included with room. It was extremely varied, plentiful and high quality. I would stay at this property just for that alone. Another perk is the free private parking.

Stayed in December 2023

breakfast and room

Stayed in November 2023

It is a bit out of date.

The public area and hotel room are spacious. The breakfast has a big selection. Good location, opposite to Mall and Carrefour.

Stayed in December 2023

They could've been a little more generous with the tea bags and water bottles in the room :D (just a minor problem).

The hotel had beautiful olive trees in the backyard, it was full of flowers and fountains. Warm and welcoming staff who tried to help you in every way possible including giving you an estimate of the cost of a taxi ride. It was in the middle of the town so easy access to the market and other attractions, the airport and the railway station.

Stayed in November 2023

Room and corridors are run down

Great garden and pool. Exeptional breakfast buffet.

Stayed in November 2023

The heater in my room not hot enough

Breakfast nice

Stayed in November 2023

nothing

nice peaceful hotel very relaxing

Stayed in November 2023

the quality inside room it’s old ..!!

breakfast is very good staff good

Stayed in October 2023

The rooms are quite dated but one of the wings was being refurbished so presumably this is being rectified. It was 40 degrees and the air conditioning didnt work. We complained and one of maintenance staff was able to fix it. But it was late at night and annoying. The food in the restaurant was poor. So many nicer places to eat in Marrakech.

The pool was excellent. The breakfast was good. Lots of choice.

Stayed in August 2023

The socket at by bedside was broke with exposed wires. They were also old sockets so your fast charge plug and cable for your mobile is redundant. Takes forever to charge a lap top or a phone.

Pool area is great, breakfast was very good with hot and cold food options. Main reception, foyer, gardens etc are areas are lovely. My room was basic and a little dated but very clean and comfortable.

Stayed in September 2023

beautiful location

Stayed in July 2023

The air con did not function effectively

We loved the breakfast, rooms were spacious and clean. The air con was not sufficient

Stayed in August 2023

The single beds were smaller than a twin and uncomfortable

The abundant assortment of breakfast choices The beautiful well-kept grounds The location

Stayed in July 2023

I dislike showers in a bath they are dangerous especially for old people there so out dated.

Location was really good close to everything friendly staff and it was clean

Stayed in July 2023

Dated furniture in the room.

Good sized room and excellent staff. Good location. Good swimming pool, bar and restaurants.

Stayed in July 2023

The breakfast restaurant was quite chaotic and the waiters seemed like they had no overview and no plan - despite being busy the staff seem unorganized but always very friendly . The food at the pool was very poor. The cleaning of the room had much to improve.

The location was okay and The pool area very nice.

Stayed in July 2023