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Reviews of Hotel Black Boutique 4 stars

James Sullivan 163 bis, San Rafael, 06470 Mexico City, Mexico

#359 of 573 hotels in Mexico City

Guests' Choice

Review score

Based on 110 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    8.4

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 11 May 2026

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    I didn't know when booking that right across the street from the hotel there are several "ladies of the night" waiting for clients. Lots of chatter, laughter, and loud cars passing by throughout the night. The windows in my room faced the street and it was loud all 4 nights I was there well into after 3am. Just something to be aware of if you're a light sleeper like me.

    The room was large and the king bed was very comfortable. AC kept the room nice and cool. I like that they use an app for key access. You're able to get inside the building through the app, and the elevator only takes you to the floor your room is on. It helps keep other people who have no need to be on your floor from being there. A decent breakfast was included and also a complimentary drink on the 12th floor once during your stay. Staff was always welcoming and helpful.

    Stayed in May 2026

  • Reviewed: 11 May 2026

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Amazing breakfast

    Stayed in April 2026

  • Reviewed: 3 May 2026

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The towels smelled weird and there was a small white hair on it other than that it was overall pretty good.

    The aesthetic was very nice especially the movie poster boards and the breakfast was good.

    Stayed in May 2026

  • Reviewed: 27 April 2026

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Old

    Breakfast

    Stayed in April 2026

  • Reviewed: 7 April 2026

    7.0
    Good
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 8 nights
    • Submitted via mobile

    Breakfast was poor, however there were lots of cafes around where to have breakfast.

    Nice hotel, good location

    Stayed in April 2026

  • Reviewed: 6 April 2026

    8.0
    Great Value
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The use of the app to open doors and the the lift was annoying. The front door is far too slow to open.

    Staff were very friendly and helpful. The bed was very comfortable. Overall, it was very good value. The free drinks were appreciated. Breakfast was always very nice. The hotel tries very hard. The artwork and decorations were interesting.

    Stayed in April 2026

  • Reviewed: 5 April 2026

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Restaurant was only open for breakfast

    Stayed in April 2026

  • Reviewed: 24 March 2026

    9.0
    Very nice boutique hotel. It's like an art or antiques gallery.
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night

    Windows need to be better sound proof, since it's located next to a busy avenue during night time.

    Very good location. Very nice Boutique Hotel

    Stayed in March 2026

  • Reviewed: 5 February 2026

    9.0
    We are returning for sure
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everytjing Staff Location Clean n comfortable

    Stayed in February 2026

  • Reviewed: 4 February 2026

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    Great staff, friendly and helpful.

    Stayed in February 2026

  • Reviewed: 1 January 2026

    8.0
    Very good
    • Business trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Decoration is a bit overwhelming but it's comfortable room

    Staff is nice, could find everything I needed for a short stay

    Stayed in December 2025

  • Reviewed: 31 October 2025

    9.0
    Great stay they just need to improve some minor issues
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    There were no traditional plug sockets near the bed, they were only USB ports which we didn't have. Breakfast ran out pretty fast and the staff struggled to replenish it properly, especially on the day a tour bus took over the breakfast hall. The netflix had a restriction on it so despite advertising it, it didn't work. You can hear a lot of the traffic noise from the road. All of these were minor points and I would stay here again but they are worth mentioning.

    The staff were friendly, the room was well cleaned each day and had everything you needed. The location was good. The breakfast had a good range of food on offer and there was a 24hr help desk. The Aircon worked well. Overall a very good stay

    Stayed in October 2025

  • Reviewed: 22 October 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast could be better.

    Great location

    Stayed in October 2025

  • Reviewed: 22 October 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Netflix didn't work and the stuff couldn't turn it on for three days.

    Tasty breakfasts.

    Stayed in October 2025

  • Reviewed: 14 September 2025

    8.0
    Excelente
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    All very nice

    Very nice but, room should has fridge

    Stayed in September 2025

  • Reviewed: 3 July 2025

    9.0
    It nurtured our senses and added to our enjoyment.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 9 nights

    The decor and atmosphere was delightful. Everybody was always friendly and helpful. We had a wonderful stay and would definitely stay there again.

    Stayed in June 2025

  • Reviewed: 15 April 2025

    9.0
    This was an unique property and we enjoyed our stay.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    nothing I can't think of, it was a nice stay.

    I liked the nice avant garde design, staff was very friendly and helpful, and breakfast was very good.

    Stayed in April 2025

  • Reviewed: 25 February 2025

    9.0
    We loved the Hotel "Concept" so CHIC.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 6 nights

    The cleaning of the rooms could be improved and the hotel could invest in anti-noise windows, also the hotel could provide water for each room, at least two small bottles.

    The eclectic style of the hotel and the wonderful staff. This hotel has such amazing people working there. Also, the breakfast is delicious. Congrats to Mrs. Sofi.

    Stayed in February 2025

  • Reviewed: 23 December 2024

    9.0
    Good respite
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 1 night

    The only very minor thing was that the carpet in the hallway looks a little worn. Really inconsequential.

    After a long hectic day, this was a very nice place to find refuge for the night. Staff was friendly and helpful. There isn't a lot of onsite parking, but it worked well for me. The breakfast buffet was good for hotel breakfast. With a dog park just a couple blocks away, the hotel and location were dog friendly.

    Stayed in December 2024

  • Reviewed: 30 November 2024

    7.0
    Convenient but nothing special
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 5 nights

    - Although location is good, during the night the street in front of the hotel is full with prostitutes. Don't walk around the hotel after 10pm. - One cleaning maid stole my makeup. I informed the reception and they apologized but they didn't refund me. - The breakfast is bad, not worth it. - the pillows are super uncomfortable, they need to change them.

    - Location is good (but don't walk during the evening/night) - They clean the rooms & bring fresh towels every day - The rooms were spacious

    Stayed in November 2024

  • Reviewed: 18 November 2024

    7.0
    Nice staff yet not so convient facilities
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    They didn’t clean my room. In fact, yesterday I asked the cleaning crew if they could come in an hour as I was about to head out. Once I got to my room, they didn’t come and clean it. Also, the hotel’s location was not as convenient as I had thought. It took like a good 20 min walk to get to Paseo de la Reforma and Zona Rosa. Lastly, they had such a small desk. I could barely fit in my computer

    The staff. Very helpful, atte rice and personable

    Stayed in November 2024

  • Reviewed: 31 October 2024

    8.0
    Central and comfortable bed!
    • Leisure trip
    • People with friends
    • King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    They forgot to clean my room one day. At night the area is full of prostitution.

    Centrail. Quirky. Comfortable bed!

    Stayed in October 2024

  • Reviewed: 14 April 2024

    8.0
    Overall was a good stay, if I’m in the area and need a place to stay, I will definitely come here again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Walls are too thin, was able to hear the people in the room next door having loud sex.

    The aesthetic and location were my favorite.

    Stayed in March 2024

  • Reviewed: 22 November 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Was hard to find the front desk Really expensive Not as many TV channels as I expect from the price

    Nice bathrooms and shower I had a problem with the soap dispensation and they solve it really fast Really clean Free water and popcorn! A beautiful view

    Stayed in November 2023

Showing 1 – 25

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