The housekeeping schedule felt a bit intrusive and intense, the times that the room was apparently scheduled to be cleaned didn't seem to make sense, like a couple of hours after I'd checked in and was settling into the room. It would also be nice to see filtered water stations to refill water bottles and reduce plastic waste!

The hotel's design and cleanliness is classy, elegant and very comfortable. The staff are extremely helpful and easy to find, and the resort has everything you need within it. The pool area is incredible and all the food was delicious (especially the sushi!).

Stayed in April 2024

Prices of food and drinks

Very clean, nice accommodations and staff was very polite.

Stayed in March 2024

The room was beautiful and the property was astounding, but the room seemed to lack basic amenities such as water bottles and slippers and brush kit etc

Stayed in January 2024

The chairs by the pool were all reserved by 7am in the morning and then people didn’t come down to sit in them until much later. This was very inconvenient and we rarely could get enough seats as an entire family of 6 together

The most outstanding guest services, the food was outstanding, quiet beautiful beaches, multiple gorgeous pools and incredible clean rooms

Stayed in January 2024

Strange use of space - ie front half of resort under utilized (adult only pool, sushi bar, pews with a view). Small fitness center given demand. Need more communal seating areas around multiple fire pits (rather than one large one with circular seating) and tables to play games/cards. Other nigh-time hangout areas. Bathroom towels could be softer.

Spacious rooms and bathrooms for family with teens! On site market for early morning coffee and pastries or other travel needs (sunscreen). Great customer service - poolside dining, and restaurant. Activities like bucket ball challenge, churros and chocolate, aqua bike, etc. Perfect location to enjoy San Jose Del Cabo.

Stayed in December 2023

I did not like the prices. The prices were too expensive plus many taxes. And I did not like the prices contradictions between the Hotel and the websites used to book the hotel.

The location was good. The rooms were very cleaned and the spaces very comfortable.

Stayed in October 2023

love this property!!!!!

Stayed in September 2023

At check in, I was double charged for deposit hold. They don’t take Discover card. I did not bring multiple cards for safety. So instead of refunding me they upgraded my room. The bathroom floors are EXTREMELY slippery after your shower. Yes I slipped and had leg injury. My grand baby fell hitting her head.

The resort is absolutely gorgeous. The pools were perfection. I will definitely be coming back. The service was on point. There is a Starbucks cafe and market on site. It was very clean and not overcrowded. They have a kids pool, adults only pool and swim up bar! All of the staff was super nice! It’s not a party resort.

Stayed in August 2023

I felt their drinks and food was a bit over priced.

Loved the pools and the quality and comfort of the rooms.

Stayed in August 2023

Relaxed environment- no loud music or drunk loud people or screaming kids. Casual elegance. Great food and drinks and staff.

Stayed in July 2023

Service at Flor de Noche was fantastic!

Stayed in July 2023

Having a shuttle or perhaps a map to the nearest swimmable beach would have been great.

the little private serenity pool was great. Loved that all cabanas and lounge areas were first come first serve for anyone.

Stayed in June 2023

Price was pretty high.

Rooms were very comfortable. The pool was great. There are Nice shops and restaurants across the street.

Stayed in June 2023

Some busy music...be nice with spa music in am

Relaxing

Stayed in May 2023

None

Clean

Stayed in April 2023

Having to wake up early (5.30am) to snag the pool chairs we wanted

Fabulous room. Spacious, comfortable. Stepped out to spa & pool just beyond our porch/deck Superb hotel design & layout. Beautifully kept pools and grounds. Helpful and friendly staff. Restaurants, swim up bar, room service all top notch.

Stayed in April 2023

there is nothing I don't like

I like that all people who work at the hotel are very friendly and everything is clean and very inviting.

Stayed in February 2023

Was a little unclear that there were fees due at check in

Food, staff, location, hotel grounds, cleanliness

Stayed in February 2023

since booking through Booking.com we could not log any Hilton honors points

The property is very well maintained and is kept spotless!

Stayed in February 2023

front desk staff, IT staff having problems with certain bank cards

location, outdoor area

Stayed in January 2023

the insistence on not bringing your own food and drinks to the pool area. no complementary water in the room (small bottle given on arrival) and the store prices are expensive.

gorgeous pool area and amazingly beautiful and comfortable rooms. loved the pillows!

Stayed in February 2023

beautiful property with great restaurants

Stayed in December 2022

Nothing.

Everything exceeded our expectations.

Stayed in January 2023

no all inclusive option!

the pools throughout the resort have day beds in the pool and light up at night with fire pits… absolutely gorgeous. Needed a microwave and they actually bought a whole microwave to our room. impeccable service. Junior suite rooms with balcony (pool view) are gorgeous !

Stayed in November 2022