Everything was great! Maybe some new linen (towels)

This hotel was like walking into a dream. I loved the timeless decor and the staff was very helpful. I will be coming here every year. The place could use some minor maintenance but overall we had an amazing experience! A few blocks from the market and great restaurants!

Stayed in May 2024

Nothing!

I loved my stay here! It was like I was staying in an actual palace, like sleeping in a museum display. It's just as stunning as the pictures! The two giant pools were also great and the staff were mostly incredibly nice. The food was fantastic as was the welcome cocktail. I didn't want to leave!

Stayed in April 2024

It was all lovely - a beautiful oasis

Stayed in March 2024

Beautiful decoration, comfortable room, kind and helpful staff, convenient location to visit Merida

Stayed in March 2024

The breakfast and staff were outstanding. They answered all our questions and helped make all reservations with great guides to all the places we wanted to visit.

Stayed in March 2024

We loved everything about this hotel.

The hotel was beautiful and the staff was great. This hotel is a wonderful and unexpected secret it was amazing. The breakfast was delicious.

Stayed in March 2024

That I only stayed here for a few days,…would have liked to stay longer.

Location was good, staff was great , facilities great, overall just a wonderful stay

Stayed in March 2024

While being well located to allow for walking easily to Plaza Montejo, Santa Lucia and other popular destinations, it's a decent walk, so be prepared or use Uber before setting out.

Amazing attention to detail in the common areas, with furniture and art reflecting the architectural aspects of the historic nature of the building. It gives a little bit of a Birdcage/Murder She Wrote vibe, in a good way! Great, always cool pools, attentive and friendly staff, excellent housekeeping. Each room seemed planned to afford its own private spaces. The bartender mentioned an upcoming wedding and honestly, I could not agree more that this is a perfect hotel for a smaller wedding takeover.

Stayed in March 2024

Lovely place, staff was so helpful and friendly. Great location, there is a lot of construction in Merida but a fantastic city !

Stayed in February 2024

The lack of close parking could be a negative.

This property is beautifully maintained with the perfect amount of greenery which not only is beautiful, but provides strategic privacy screening. You can tuck away at a table or on a terrace and not feel like you’re in the courtyard surrounded by other rooms. The rooms themselves are beautiful, each with its own uniqueness. They’re very roomy and feel like they’re from another time from the finishes to the furnishings yet they have all the modern amenities you need. From the moment you make an inquiry or reservation, someone from the property is in touch with you to answer any questions you may have. Every person is well trained and takes pride in their position; there wasn’t one surly, uncooperative face or tone. The included breakfast is very good. This is the second time we’ve stayed at this property, the first time being in March of 2020. At that time, it was just as impeccable. Since then they’ve added a small bar that accommodates all the guests. I could stay here and go nowhere; sit by the pool or on the terrace and read and relax. Since we’ve been to Merida previously, we did take the opportunity to return to the property fairly early evening and enjoy the bar and the serenity of our terrace. In terms of location, it is a perfect spot for exploring the downtown area as well as proximity to Montejo street which is their version of an esplanade with restaurants and shops. However, there is a greater selection of ethic wares in the downtown area. And every plaza has restaurants galore as well as churches, museums and other cultural attractions. Parking at the facility is the biggest negative as there is none unless you’re lucky enough to find a spot on the street. However, the staff can suggest public parking. Once you park, you really won’t need a car again as everything is within walking distance. Definitely worth a visit.

Stayed in February 2024

Absolutely beautiful property - Staff were fantastic, friendly and very helpful. Rooms were stunning, large, clean and comfortable. Breakfast was great - very delicious Loved everything and would love to stay again! Thank you

Stayed in February 2024

Very weak and patchy wifi. A little far from the centre.

Stunningly beautiful hotel and pool. Super comfortable beds, very helpful staff.

Stayed in February 2024

It was great

Beautiful place. Loved it!!

Stayed in January 2024

The decoration wonderful

The breakfast more options and more fresh

Stayed in November 2023

The overall peace and quiet in the property is amazing. They have great hosts and the bar is so quaint, we didn’t feel like leaving this property

Stayed in December 2023

It was esthetically beautiful. The staff was excellent

Stayed in December 2023

I had a great experience looking forward to book again on another trip

Stayed in October 2023

Place where air conditioning was placed, was cold sleeping

Atmosphere! Felt like home!

Stayed in September 2023

Wi-fi didnt work well in the rooms.

Delicious breakfast.

Stayed in August 2023

We had issues with water stopping in the shower and the toilets. These kind of things must not happen in hotels, period. We ended up using showers and toilets in other rooms because ours did not work.

Amazing looking hotel. The internal space feels homy and expands your places be inside the hotel. Good breakfast.

Stayed in August 2023

The staff was very nice! Breakfast was amazing with lots of options. The room was so beautyful, and looked exactly like on the pictures. When you get in from the street, it's like entering a differnt universe

Stayed in June 2023

This Villa exceeded my expectations on a lot of levels. The quietness and unique design made our stay very comfortable. The staff is versed in local businesses and were able to setup a few key meetings, inclusive of great dinner reservations and locations.

Stayed in May 2023

The property was a bit far from the restaurants and stores. The blocks were long and in the heat it felt like quite a walk! Additionally, we would have liked a more private balcony and thought that that was what we were getting but all the balconies face the main courtyard and aren’t really private.

The hotel was beautiful with attention to detail. The breakfast was delicious, the beds comfortable, and the bathroom clean. also, the staff were helpful and kind, especially Laura, Andrea, and the gentleman who made our cocktails! They were so wonderful!

Stayed in April 2023

wifi was terribly slow

the stunning details & decor of this place !! the staff was incredibly helpful !

Stayed in April 2023