Boulevard Kukulcan Retorno CHAC L-41, 77500 Cancún, Mexico
#24 of 208 hotels in Cancún
Guests' ChoiceBased on 382 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
8.3
Free WiFi
8.8
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End of dialog contentReviewed: 3 April 2024
Nathalie
United StatesThe Mexican restaurant open at night wasn't great. Food was cold and didn't and didn't feel very fresh. Luckily the other restaurants were much better!
The staff was incredibly nice and attentive. The hotel is beautiful and there are so many options to eat. The cocktails are delicious and again, so many options! The rooms were spacious and the bed was very comfortable! We had a lovely time.
Stayed in April 2024
Reviewed: 27 March 2024
Ryan
United StatesFood wasn’t very good!
Beautiful hotel and amenities!
Stayed in March 2024
Reviewed: 10 March 2023
Catherina
CanadaThe hotel was so beautiful excellent friendly staff that treats their client very well even for people of colour. I went their with my sisters and my mom and we all enjoyed our stay there. highly recommend! A bit expensive for the food but if you make a budget in advance it should be good!
Stayed in March 2023
Reviewed: 6 March 2023
Stesha
United StatesN/A
Everything at this property is clean and updated. The staff is very friendly and helpful.
Stayed in March 2023
Reviewed: 23 February 2023
Takahashi
United StatesNo supermarket near by so getting groceries was hard. There are buses but it is hard to tell when to get off.
A lot of space and had so many activities to do.
Stayed in February 2023
Reviewed: 8 February 2023
Lebohang
South AfricaThe sofa bed is the most uncomfortable thing I have ever slept on, EVER
The view and the water
Stayed in January 2023
Reviewed: 7 February 2023
Martijn
NetherlandsThe beds!!!
Overall the nice vibe of the resort
Stayed in February 2023
Reviewed: 28 January 2023
Lida
Argentinacheck in and check outs very lengthy…
friendly staff
Stayed in January 2023
Reviewed: 25 January 2023
Uday
United StatesFriendly staff and clean rooms
Stayed in January 2023
Reviewed: 8 January 2023
Lisa
United Statesloved everything
open property with a unbelievable view to the ocean
Stayed in December 2022
Reviewed: 30 December 2022
Can
United Statesfront desk personnel was not that knowledgable and pushed us to upgrade our rooms. even though it was a kind push I didn't like it
location and rich breakfast
Stayed in December 2022
Reviewed: 30 December 2022
Dana
AustraliaMarriott team were very friendly and welcoming, and most helpful on arrival. The resort was clean and well appointed, with a lovely ambiance. Would highly recommend.
Stayed in December 2022
Reviewed: 25 December 2022
Lorelle
Australiavery loud music playing in foyer so difficult to fall asleep. kids playing soccer game in courtyard outside room cheering loudly which also made it difficult to stay asleep
excellent location right on the beach fabulous very large hot tub large pool good food at restaurants waiters try hard to please
Stayed in December 2022
Reviewed: 20 December 2022
Vi
United StatesThe server at the lower part of the beach. Very rude person. Told us that we couldn't sit next to the bench.told in a un professional maner.that we needed to buy something.he pressured us.i told him we're gust at the hotel.but still .didn't fix the situation. We had to move.felt very uncomfortable .didn't feel like we belonged there.if you like to talk to me my name is victor zendejas. Stayed therefor 4 nights.never has this happened to me .hope you fix this.we would love to come back.thank you
The beach the pool.jacuzzie
Stayed in December 2022
Reviewed: 10 December 2022
Yvette
United Kingdomclean comfortable rooms.
Stayed in December 2022
Reviewed: 20 November 2022
Carl
United Statesliked everything.
good quality in everything from facilities to food to beach to bedding and shower
Stayed in November 2022
Reviewed: 18 November 2022
Joanelle
United StatesWas only there overnight. But bell hops were very accommodating
Wasnt there long enough to say much but appreciated the welcome freebies!.
Stayed in November 2022
Reviewed: 18 November 2022
Nicole
New Zealanddidn’t have an information booklet
Friendly staff, clean and nice pool
Stayed in November 2022
Reviewed: 17 November 2022
Sagar
Canadainclude breakfast
private beach, hotel amenities, location, staff and reasonable priced food
Stayed in November 2022
Reviewed: 13 November 2022
Frank
MexicoPool, location, blue ocean. The beach could have been cleaner. Old sea weed broken sun shelter and groom the sand around lawn chairs.!
Stayed in November 2022
Reviewed: 12 November 2022
Cruz
United Statesi loved the amazing people there!
Stayed in November 2022
Reviewed: 9 November 2022
Carlos
United Statesamazing
Stayed in November 2022
Reviewed: 9 November 2022
Anna
Israel-
Complimentary gifts form the Hotel. The design of the hotel.
Stayed in November 2022
Reviewed: 9 November 2022
Hector
United StatesThe concierge staff, needs training, compared to other hotels around the world we have stayed, they are ill prepared for the task of assisting customers. All the restaurant we ate with the exception of Gustino were good. The experience at Gustino was a disaster, the pasta was overcooked and the service was mediocre, even the chef and floor manager came to our table to hear our dissatisfaction with the food.
The location, the hotel ambiance, the cleanliness, housekeeping staff, lobby bar bartenders, pool attendants and the view from our room.
Stayed in November 2022
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