I got sick from the restaurant meal. Our room didn’t have a hammock, desk or chair.

Gorgeous, high-end furnishings and attentive staff. Beautiful room and decor

Stayed in June 2024

We should have stayed longer..!! The hotel is located in a popular area, but it just adds to the magic of the place.

A jewel in a box... Everything was perfect, the room was very spacious, enormous bed, a lovely terasse with your own hammac. the garden/swimming pool, everything was the right taste.. The cuisine is totally worth it, a refined mix of local and Mexican cuisine. A must!! The staff was very nice and attentive. From our all trip in Yucatan, this was our most memorable place.

Stayed in June 2024

No one working on the roof bar. The pool could use a skimmer net. I would have gladly skimmed it myself. Breakfast was delicious but 8 AM to open is late when your coming from the east coast and it 9:00 in your head & tummy. Bedside table had cords running through its top, not a real cover on the table so things fall through it. Kind of a design fail in my opinion.

The property is stunning it reminds me of a Moroccan Ryad. It is so well designed! I loved that from our room we walked out to the roof pool. Staff were super friendly. Our room was gorgeous.

Stayed in April 2024

A little out of the way but with a great small cafe (Cafe Lave) close by for a simple quick breakfast and fantastic coffee.

A beautiful property with big clean rooms. Fantastic restaurant perfectly set within the internal courtyard.

Stayed in April 2024

It would be a real struggle to come up with a complaint

Elegant contemporary decor in a beautifully restored building from 1800s. So many lovely places to lounge. Great staff. Breakfast in the restaurant a delightful way to start day—wish I could start every day of my life that way

Stayed in April 2024

Everything, probably one of the most beautiful boutique hotels we stayed at

Stayed in March 2024

Frankly, everything was great.

We loved the food. The staff was super friendly and kind and went above and beyond our expectations. It was just a walk into town and a quick cab ride to the other parts of the city we went to. Would definitely come back!

Stayed in March 2024

It is a little out of town, about 15 minutes walk from the centre but it is so beautiful, that doesn’t really matter. Very happy to do that walk when I am coming back to a place like that!

This hotel is stunning! It has been renovated to the highest standard, with an excellent architect ensuring that it has kept its original style but with all the modern amenities needed. The staff were so welcoming, our bedroom beautiful, the rooftops incredible and the food at breakfast and dinner delicious. Would highly recommend.

Stayed in February 2024

Magnificent boutique hotel and outstanding service.

Stayed in January 2024

This hotel was the best we had have in Mexico. Our bedroom had two entrance, one facing the terrace and the swimming pool, size and furniture of the Bedroom are amazing and very comfortable for two people. The hotel in general is looking amazing, the staff is super nice and always ready to help and recommend places. We were impressed by the cuisine, we had breakfast and dinner there multiple times. Will definitely go back.

Stayed in October 2023

Nothing we didn’t like. Some may want to be aware that the location is about a 20 minute walk fromt the historical center, or 5 minutes by car/Uber etc.

One of the best hotels we’ve stayed at in a while; great attention to detail, superbly designed, attentive staff. Everything from welcome drink and a welcome house-made icicle to the delicious breakfasts and cocktails to the well-appointed rooms and refreshing pool and lounge areas. A delight.

Stayed in November 2023

Beautiful hotel with wonderful staff and in a great location. We loved our stay!

Stayed in November 2023

Nothing! Our stay was wonderful!

The staff was very friendly, the rooms were very spacious, nicely decorated and smelled great.

Stayed in November 2023

Food could be better, would love to see more local cuisine and hearty plates to match the vibe. Dinner plates felt more like a snack

Staff was amazing and warm

Stayed in November 2023

Beautiful property, friendly and helpful staff, comfortable bed and large room

Stayed in October 2023

“I recently had the pleasure of staying at Cigno Boutique Hotel and it was an unforgettable experience. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The luxurious accommodations, coupled with exceptional service, made my stay truly memorable. The hotel’s prime location made exploring the city a breeze, and I can’t wait to return on my next visit. Highly recommended!”

Stayed in October 2023

If someone is looking to stay right in the center of the touristy area, the this would not be it. Though you can reach the city center by foot in just about 15 minutes. We enjoyed being in a quieter, less touristy area, and anywhere we chose to go was usually a quick Uber for about 80 MXN.

Amazingly restored building with awesome details added. The room always felt so fresh, and the whole property actually has a nice scent to it. The restaurant attached has a really good breakfast.

Stayed in October 2023

Attention to detail

Booking.com

Stayed in September 2023

This hotel exceeded my expectations in every way. The service was 5-star as was the property itself. Every design element and amenity was well thoughtfully planned. The restaurant/bar on site offered a full daily menu and the food was some of the best I had my entire stay in Merida. Don’t hesitate to book this property. I can’t wait to return!

Stayed in July 2023

A bit far from the central square to conveniently walk back and forth, particularly in the heat. Coming to Mérida again, I would have chosen something in a more developed neighborhood. Also, I noticed that most staff members were being trained - that explained some iffy service concerning the bar and housekeeping.

Beautiful facilities and pools. Good local recommendations from concierge.

Stayed in July 2023

The fee doesn’t include breakfast

Location, environment

Stayed in June 2023

loved how private it was. everyone was so hospitable!

Stayed in May 2023

1.) bathroom area is very hot as it is exposed to outdoors and if you leave the door between it and the sleeping room it sucks all the air out of the sleeping room making it too warm. needs a ceiling fan in the bathroom. 2.) one day the cleaning staff did not lock our room after they left, so glad we put all our valuables in the safe as we were gone the whole day. management was notified and nothing was taken from the room so everything was good.

Beautiful grounds and nice sized room.

Stayed in May 2023

EVERYthing.

Stayed in June 2023