The water pressure and hot and cold water taps were complicated

Its coziness

Stayed in November 2023

The staff was extremely friendly and helpful. We called earlier with an adjustment and they were very prompt to help us.

Stayed in November 2023

If you have problem with steps ask for a room in the restaurant area .

The location is great . Quiet at night. The restaurant is very good. The service is A+. Friendly staff. Very clean. This hotel is beautiful.

Stayed in November 2023

The staff , this is not general but tried to contact the property weeks in advance to get information about Día de los Muertos, nobody answered the booking account, by phone they were not helpful, they give all the information wrong. Concierge needs to be improved. We didn’t have water and the receptionist told us at 1 am, “sorry there are no bottles left” where you cannot drink tap water in Mexico. Hopefully the security guy helped us and brought us some bottles. Appart from the security, bellboys and servers, the staff is not helpful and very friendly.

Amazing old Hacienda, and location at its best

Stayed in November 2023

The lighting in the bathroom could have been brighter.

The hotel is beautifully decorated and i loved the atmosphere of the whole hotel. It does give you that Hacienda feeling.

Stayed in October 2023

It could be noisy since it’s in front of the courtyard and the windows and doors do not have insulation. The bathroom door is very hard to close; and when it closes it snaps very loud. There were hairs in the shower’s stall.

Location. It was a few blocks from the city’s center. The room was spacious and comfortable.

Stayed in October 2023

Breakfast (brunch) was below average and extremely over-priced.

Stayed in May 2023

the hot water would go in and out while showering, not a huge deal but it’s was every shower, every time

it’s location. it’s beautiful decor and essence of the culture incorporated throughout the hotel

Stayed in April 2023

THE HOTEL WAS FULL OF HISTORY, BEAUTIFUL ART, FURNISHER IS ANTIQUE OVER 100 YEARS. THIS HOTEL IS A JEWEL AND ITS A MUST STAY... NEAR THE PLAZA AND NEAR GREAT PLACES TO EAT. LOVE IT , LOVE IT

Stayed in March 2023

colonial building and great service

lovely! perfect Location

Stayed in November 2022

It would be nice if they took advantage of the space to place Live Music/DJ/Tailored Music Playlist on weekends and set up a small open bar with Signature Drinks and small shareable appetizers.

The property itself was quite beautiful not that far from the center. Only stayed for a night since we didn’t want to travel to late from San Miguel de Allende to Guanajuato. Loved the boutique style hotel, with individualized spacious rooms, enjoyed the balcony and artisanal hand made soaps that they offer during our stay.

Stayed in November 2022

I loved everything

how beautiful it is

Stayed in October 2022

Location is perfect, on a quiet street of the city center. The terrace, service and the common areas, every space is decorated with the most beautiful taste

Stayed in October 2022

The shower in the bathroom was either very hot or cold, difficult to get right temperature. The water also flooded out below the shower curtain!

Breakfast was wonderful. Congrats to chef and to the service in general. Everything was fresh and extremely well prepared.

Stayed in September 2022

TV

Staff

Stayed in September 2022

the shower curtain had some Moho stains and didn’t really like it

pretty close to everything I needed to go and see. property is clean and enjoyed eat and been around it

Stayed in September 2022

The tv was not working the first nite and we had to get someone to help get it working the second nite….. maybe some tv instructions in the room would be good?

The comfort of the bed was wonderful

Stayed in September 2022

You can’t beat the location on the most beautiful street, a jump to the park, a few blocks from town, yet quiet. The staff were gracious, accommodating, and communicative. I had a late check-in and they gave me a free upgrade! The patio restaurant is lovely. The chef imbues the good with his Oaxacan touch.

Stayed in July 2022

We were charged for two breakfasts our first morning at the restaurant in the hotel. When we booked the room we were informed on the booking that breakfast was included and children are free. We discussed this with the front desk agent. She said she had to review the booking agreement. After reviewing it, she agreed to refund the charges but now that we are back in the U.S., we have yet to see the refund or any communication about the refund. If we are going to get charged for breakfast, please don't say on the booking that breakfast is included in the package purchased. Our bathroom was beautiful. The water pressure was excellent. We even used the jets with our bath. The only drawback was the slow draining water. Otherwise, we loved pretty much everything else.

The hotel is very clean and presentable. The artwork is unique and beautiful. The staff is friendly and courteous.

Stayed in July 2022

The Hacienda El Santuario was a nice find. We wanted a place that was central, but not in the middle of the noisy activity and never-ending parties around the town's central square. It's on a beautiful quite street, just blocks away from all the action. The setting is stunning, with all the touches of a colonial gem. Room was very comfortable, although the A/C didn't seem to kick out quite enough cold in this 90 degree+ weather (not an issue most of the year). The staff was one of the best parts: extremely cheerful and helpful with great tips. Thanks!

Stayed in May 2022

a lot of stairs

beautiful hotel, great spacious rooms, great breakfast

Stayed in June 2022

Such a cute hacienda!! It was perfect t! it felt so warm and welcoming.

Adorable!! staff was amazing. arrived much earlier than planned and they accommodated us. Daniel, at the front desk, was friendly, attentive, warm, and always made himself available for our needs…he really cared!

Stayed in June 2022

I loved everything! I will stay here every time!

this hotel boutique is PERFECTO in every way! The decor is so artistic and relaxing. The service is A1 plus! The bedding, shower, tv, are first class! There are so many fine touches like water provided in room, chocolate after cleaning, and late check out. The food is delicious and the restaurant staff is lovely!

Stayed in June 2022

Had a room on the first floor which it’s next to the restaurant and music can be too loud in the mornings.

Everything, nice hotel, bedroom and great location.

Stayed in May 2022