Wish there was a coffee maker 8n the room.

The property was very close to the plaza and near many wonderful restaurants and mezcal bars.

Stayed in September 2025

Continental breakfast could be better like adding boiled eggs, yogurt and oatmeal

Beautiful property at an excellent location

Stayed in September 2025

breakfast

Architecture / Location / staff / room

Stayed in August 2025

everything his location is perfect 👌

Its a perfect place to have a good time.

Stayed in July 2025

The room is windowless

The fact that it is a Historic building and they have kept it as it was, with so much respect for it’s original structure

Stayed in August 2025

A bit noisy from street noise

Staff other than the manager who refused to acknowledge me after 28 days were very good. She made an effort to acknowledge everyone but me, quite frankly was very rude

Stayed in August 2025

That I couldn’t stay longer.

Renovated convent keeping most of the 18th century charm & style while adding wonderful modern amenities for bath, bed & technology services.

Stayed in July 2025

The one thing that we can complain was the “breakfast included” it is really not the case. It just includes coffee, small fruit and a piece of bread. It was clear that in order to have a real breakfast you had to order from the hotel restaurant. I think this is more of a trick to get you to go up to the restaurant and try it. The restaurant is pretty good.

The facilities are fantastic. It’s a beautiful hotel all around.

Stayed in July 2025

My father has a little disability and the restaurant is in the rooftop

Everything, everyone super nice, the sweet bread was amazing, maybe just more food in breakfast

Stayed in June 2025

Neighborhood and room location next to the reception desk should be eliminated

Staff very good and able to assist

Stayed in July 2025

Breakfast was very basic. Had to purchase off menu if you wanted more than a small platter of fruit and a juice/coffee and bread.

Beautiful hotel. Hotel and rooms were very clean and facilities modern. Beds super comfortable. Staff very helpful and friendly. Location perfect.

Stayed in June 2025

Bookings said breakfast was included, but it was minimal - coffee or juice, and then fresh fruit. That’s a pretty light breakfast. We ended up just ordering off the main menu.

Luxurious accommodations, rooms were very quiet. Staff were great.

Stayed in June 2025

The door lock was a bit complicated. It took a few tries to learn how to use it. The breakfast was good but very simple and small. I would have enjoyed more choice in the baked goods.

The room was spacious and very modern with all the necessary amenities. The ample counter space was appreciated as was the roomy shower. Everything was sparkling clean.

Stayed in May 2025

Hotel is not 5 star, no refrigerator in the room , no iron or ironing board

The beds were very comfortable, the room we had was large and the rooftop restaurant plus the location

Stayed in May 2025

For some reason there is a lot of tiny pebbles that get everywhere. “included breakfast” is a few slices of fruit with some americano, kinda misleading. Amazing view from the top though

Lupita was amazing and extremely helpful and kind. Wish her all the best. Cleaning staff were wonderful too.

Stayed in May 2025

I LOVE this hotel.

HIGHLY RECOMMENDED. Update April 2025: I came across this hotel a few years back when I was changing hotels here every couple of days in order to try a whole lot of hotels. You see, in Mexico, irregardless of price some hotels will have really hard beds. And so I sit out to find hotels in Puebla that had really comfortable beds. This hotel is so fantastic on so many levels. For its price point, in my opinion, it is absolutely one of the best hotels and all of Mexico. It was once a convent. Fell into disuse. Was remodeled in the 2000’s. The presidential suite is gorgeous and in my opinion is a true bargain. The showers are great. There is plenty of room for your stuff. The beds are comfortable. The towels are great. The staff is great. If I was asked if there was anything that they could do to improve, I would probably say no, it’s perfect. Highly recommended. I’m going to try to post photos and videos so cross your fingers. If you get the presidential suite (and you should), don’t panic if cold water comes out of the shower setting for “hot”. It just takes a longer while for the hot water to reach the room, as opposed to Room 1, for example. Previous Comments: Great room, great bed, great staff, great location. If it is in your price range, you will be well,pleased. At this point in time, I find myself thinking “I don’t want to stay anywhere else when I come to Puebla”. The bed in Room 2 is so comfy, I could cry. I slept til 10 one morning This trip I’ve taken in January of 2024, well, it’s like this. One of the challenges in Mexico is/are hard as concrete hotel beds. And it doesn’t matter the price of the hotel room, as many places buy the harder mattresses because they last longer. I checked out a hotel here in the $250 price range and the bed was like concrete so cost isn’t a factor. The place that we always stayed here in Puebla closed.

Stayed in May 2025

the bathroom sink was clogging too easily but not to the point of being a big deal.

The kindness and proactivity of the staff. They took customer service to a whole new level. The hotel was also beautiful and located within two small blocks from the UNESCO protected city center. Water, electricity, everything worked great!

Stayed in May 2025

The sink/ coach room needed an additional light.

The staff was super friendly, the room and food was great!

Stayed in May 2025

Options for breakfast are limited

Stayed in April 2025

Love the architecture of the place. The terrace has a great view. The room was so clean and had a noise cancelling feature. Bed was really comfortable and the location was just perfect and near everything by we wanted to do. The staff was incredibly helpful and offered us tea upon arrival.

Stayed in April 2025

No

Quality & range of provisions (rooftop terrace & restaurant; massage etc..). Decor & authenticity; value for money.

Stayed in April 2025

Excellent staff Annie and Lupita.Housekeeping have a great eye for detail. The waiting staff were professional.Great linen , towels , comfy bed and fantastic shower.

Stayed in March 2025

Great design in a very old building. Spacious rooms, great breakfast on the rooftop and the receptionist/concierge Lupita made our stay simply great. All the aztractions in the city center can be reached by foof.

Stayed in March 2025

Very nice place to stay ,I really liked it. Very close to downtown Puebla

Stayed in February 2025