Maybe is something related to the season when we travel but we experience in the room many mosquitos , the hotel staff took care of them but we were not relocated even if we request.

The location was very convenient, Hotel has a lot of rooms many open spaces to rest , take a coffee o read a book, they have restaurant and the prices were reasonable

Stayed in July 2024

Sheets were microfiber which create heat. I know cotton sheets are scarce in mexico, but 4 star hotels should have them. I woke up all night sweating!

Great location. Super clean. Beautiful property. Comfortable bed for Mexico, although I had to sleep in the middle of the king bed for the best spot. I asked to look at a couple other rooms, and those beds seemed less than desirable. So I suggest getting a king. The other rooms I looked at were on lower floors, and had a musty smell. So get one on the 2nd or 3rd floor. The issue with a floor higher up might be the heat. Bring extension cords so you can place the fan directly in front of the bed or you will be too hot to sleep. I woke up all night because it was too stuffy, as I did not feel comfortable keeping balcony doors open as a solo traveler. Or in case there were mosquitos. There weren't many people at the hotel because May is slower season. Definitely bring swimmers earplugs to block out noise of fan and typical mexico noises!

Stayed in May 2024

All the facilities are a little worn out but everything is well maintained.

Beautiful garden . Quiet location in the heart of Taxco.

Stayed in January 2024

The hotel is amazing. We loved it. The location is great and safe.

Stayed in January 2024

There was only a dribble of hot water at night.

Amazing pretty hotel, very nice staff

Stayed in January 2024

Flexibility with car-park, understandable it’s a busy time but no opcion to extended for couple of hours. Very strict schedule with it.

Clean, spacious apartment including all basics for our short stay.

Stayed in December 2023

The hotel room was very clean, staff was very friendly and helpful and the location was excellent, 5 min walking distance from the Zocalo. Real great value for the money.

Stayed in December 2023

Weak wifi and tv signal. Rooms are a little bit cramped.

Very close to the main square and the Santa Prisca church. Clean rooms, comfy beds. Nice staff. Free parking on-site.

Stayed in October 2023

Fantastic location 5 minutes from the zocalo. Room was spacious and clean.

Stayed in October 2023

I didn't like that I had to leave. It truly is a special place.

Everything was incredible. Absolutely exceeded expectations on every level. It was gorgeous, clean, comfortable

Stayed in October 2023

The breakfast with your room really isn't much but an excuse to get you to order breakfast here. That is okay however, because the rooftop is great.

Great staff, nice pool, big balconies, rooftop deck, walkability.

Stayed in October 2023

The wifi didn’t work well

Great gardens and pool!

Stayed in September 2023

Nothing

Beautiful! Palm trees, pool, lovely rustic rooms.

Stayed in August 2023

Need better pillows to rest after a day of walking the streets of taxco

Stayed in July 2023

It was a bit noisy.

Very good location.It has a nice Mexican style.

Stayed in July 2023

everything

everything my and my wife love the place the room the food the hotel me and wife had a good time we would love to come back.

Stayed in June 2023

The location was excellent, it was very close to the main square, shops, and good restaurants. The facility was very clean and beautiful. The rooms were very spacious and full of characters.

Stayed in June 2023

The bathroom of the room we were in needs some repairs. The button on the water tank was not working properly, and we couldn't stop the water running from the shower. The food at the restaurant could be much better. The complementary breakfast is just sad... 2 toasts and jam. There is a buffet for breakfast but that's at extra cost. We also booked a room with a terrace but ours didn't have a terrace.

Great location in walking g distance to the center of town. The garden and the pool were lovely

Stayed in June 2023

TODO EN GENERAL EXCELENTE

Stayed in May 2023

I cancel one night and booking didn't answer me, I don't know why but I still waiting to have some news about the night I cancelled and what will happen with the money cuz I don't have any refund about the night I cancelled.

I like a lot the place and the amenities, also the location you can walk to downtown and some other places

Stayed in April 2023

The wifi in my room wasn't great - I wasn't able to connect to video calls and internet was very slow. But internet isn't great anywhere in town so not necessarily the hotels fault. But it forced me into stillness and rest which was very much needed to connect to the quiet of the nature and cute mountain town.

My hotel room was a dream - The large balcony doors opening up to the most beautiful view, the expansive balcony space to enjoy the crisp mountain air. The bed was so comfy and being able to sleep with the doors open at night was fantastic. The location is perfect - and the restaurant on the rooftop provided a wonderful space to spend my mornings reading. Access to the pool and the grounds was a huge perk as the days were very hot. Everyone there was so friendly, except for the peacock. She was not interested in conversing with me ;)

Stayed in April 2023

In the kitchen some times dirty and bugs

The facilities

Stayed in April 2023

Food options were limit

Stayed in March 2023

we didn’t use the facilities, only breakfast and it was just OK

location….location….location!!!!

Stayed in February 2023