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Reviews of Hotel Unknown 4 stars

Colonia Barrio Santiago Calle 53 # 559 B y C, 97000 Mérida, Mexico

#65 of 190 hotels in Mérida

Guests' Choice

Review score

Based on 72 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.8

  • Location

    8.4

  • Facilities

    8.4

  • Staff

    8.8

  • Value for money

    8.5

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 25 May 2026

    8.0
    Great base of operations for exploring Merida
    • Leisure trip
    • Family with young children
    • Double Standard With Garden
    • Stayed 3 nights
    • Submitted via mobile

    WiFi was a little hit and miss,

    Lovely little hotel with rustic charm. Good location. Nice pool. Ideal for kids.

    Stayed in April 2026

  • Reviewed: 4 April 2026

    10
    The staff is amazing.
    • Leisure trip
    • Solo traveller
    • Standard King With Private Pool
    • Stayed 2 nights
    • Submitted via mobile

    The property was very nice and a relaxed atmosphere.

    Stayed in April 2026

  • Reviewed: 28 February 2026

    8.0
    Nice hotel with a few misses
    • Leisure trip
    • Couple
    • Standard King with Garden
    • Stayed 3 nights
    • Submitted via mobile

    Slow internet, lack of mini fridge and fresh water other than a very tiny bottle, bathroom doors that didn’t close tightly, lack of chairs and space for lounging around pool.

    Large room, separate seating area, comfortable bed, good location - about 25 min walk to Centro and Paseo de Montejo. Simple but very good breakfast and coffee. Efficiency AC, nice dipping pool. Secluded and probate with nice foliage.

    Stayed in February 2026

  • Reviewed: 27 January 2026

    10
    Very cool and vibey hotel in central Mérida
    • Leisure trip
    • Couple
    • Standard King with Garden
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Such a cool vibey hotel to stay in close to Mérida centre. The room was stunning!

    Stayed in January 2026

  • Reviewed: 19 January 2026

    10
    Super pretty boutique property in convenient location
    • Family with young children
    • Master Suite With Garden
    • Stayed 5 nights
    • Submitted via mobile

    Very little. Could donwith a ceiling fan in second small bedroom

    Loved the decor, staff (especially Danny)and my huge comfy room. We had the two bed master suite that had its own lounge and small garden with plunge pool. Too cold to use that most days but the central pool is gorgeous and would be refreshing in warmer times.

    Stayed in January 2026

  • Reviewed: 19 January 2026

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Master Suite With Garden
    • Stayed 2 nights

    Unlike most places we stayed, they did not have a filtered water machine to refill water bottles.

    Surprisingly large and landscaped place tucked away behind a basic street facade. Room was tastefully basic but really nice, and appeared clean. Location is a little out of the way but still walkable. Check out the nearby Michelin rated gelato shop! Breakfast was also pretty good as were the beds.

    Stayed in December 2025

  • Reviewed: 15 January 2026

    7.0
    Good
    • Family with young children
    • Standard King With Private Pool
    • Stayed 4 nights
    • Submitted via mobile

    Pathways difficult to walk on, beams interspersed with gravel. Location was a little far from shop's and restaurants.

    Staff were great, place was clean, relaxing social areas for hanging out with friends.

    Stayed in January 2026

  • Reviewed: 14 January 2026

    10
    The Hotel Unknown is perfect for your stay in Merida
    • With a pet
    • Leisure trip
    • Solo traveller
    • Standard King With Private Pool
    • Stayed 1 night

    The bar is not well stocked.

    I loved the garden and the pool.

    Stayed in January 2026

  • Reviewed: 28 December 2025

    8.0
    Good option in Mérida
    • Leisure trip
    • Family with young children
    • Double Standard With Private Pool
    • Stayed 2 nights
    • Submitted via mobile

    Onsite restaurant closes at 3pm

    Great pool and good location

    Stayed in December 2025

  • Reviewed: 22 December 2025

    9.0
    Sweet little escape
    • Leisure trip
    • Solo traveller
    • Standard King With Private Pool
    • Stayed 5 nights
    • Submitted via mobile

    It didn’t have a mini fridge and a hammock in the room.

    I had my own little cenote in the back patio, cool, birds singing in the morning. Having natural light and plants in the patio makes a difference.

    Stayed in December 2025

  • Reviewed: 17 November 2025

    10
    Good and cosy with friendly and professional stuff
    • Leisure trip
    • Couple
    • Standard King with Garden
    • Stayed 3 nights

    Very good and cosy small hotel with private territory and sharing pool, nice breakfast and friendly stuff, we like it so much and recommend to anyone. It was comfortable room with king bed and small private garden. AC - works good, everything clean - best experience.

    Stayed in November 2025

  • Reviewed: 2 November 2025

    9.0
    Best hidden gem hotel in Merida, MX
    • Leisure trip
    • Family with young children
    • Standard King with Garden
    • Stayed 3 nights
    • Submitted via mobile

    Mosquitoes were horrible but that's not the hotel's fault, so take repellant. The restaurant can stay open longer

    I loved that this place was dog friendly. My Dog eats subscription food and even though there's no fridge in the room, they put it in their freezer for me Andhra gave it to me daily during his feeding time. I loved the private patios and the wood floors. I loved the pool was available anytime. On-site restaurant with breakfast included

    Stayed in September 2025

  • Reviewed: 7 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King with Garden
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Big rooms Excellent service

    Stayed in July 2025

  • Reviewed: 4 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King with Garden
    • Stayed 3 nights
    • Submitted via mobile

    It was a bit of a walk from town (our fault; we should have checked!).

    Nice set up and room

    Stayed in July 2025

  • Reviewed: 26 May 2025

    8.0
    I enjoyed my stay. Servers and receptionist were all very pleasant.
    • Leisure trip
    • Couple
    • Standard King with Garden
    • Stayed 6 nights
    • Submitted via mobile

    Due to the fact that there was an opening between sitting room and bedroom, it made it more difficult for AC to cool both areas effectively.

    The size of the room and location were excellent

    Stayed in May 2025

  • Reviewed: 30 April 2025

    9.0
    Perfect place in Merida
    • Leisure trip
    • Solo traveller
    • Standard King with Garden
    • Stayed 1 night
    • Submitted via mobile

    Very nice staff, no mold smell, great room

    Hidden Jewel

    Stayed in February 2025

  • Reviewed: 24 February 2025

    9.0
    Fantastic place to spend some time enjoying Merida.
    • Leisure trip
    • Couple
    • Standard King with Garden
    • Stayed 5 nights

    Nothing!

    Lovely big bed, big bedroom, big bathroom, lovely pool, lovely staff and amazing location.

    Stayed in February 2025

  • Reviewed: 4 February 2025

    10
    Super chill and cozy.
    • Leisure trip
    • Couple
    • Standard King with Garden
    • Stayed 1 night
    • Submitted via mobile

    Could’nt get wifi or tv to work but no biggie.

    Cool chill easy.

    Stayed in February 2025

  • Reviewed: 1 February 2025

    8.0
    Very good
    • Business trip
    • Couple
    • Standard King With Private Pool
    • Stayed 6 nights
    • Submitted via mobile

    Smell of sewage in bathroom. Front doors are thin so you can hear people at the pool. It got particularly annoying when a family with a loud child arrived.

    Quiet rooms. Like the personal pool. Great staff. Comfortable bed.

    Stayed in January 2025

  • Reviewed: 2 January 2025

    8.0
    Nice hotel, but not super friendly staff.
    • Leisure trip
    • Family with young children
    • Double Standard With Private Pool
    • Stayed 5 nights
    • Submitted via mobile

    There was a bad smell from the bathroom. And at breakfast they charge extra for coffee - the breakfast was uninspiring for us. Also there is no fridge in the room and the hotel bar is only open 7am-3pm.

    The rooms are nice and roomy. The garden with pool is beautiful! So nice to cool off after a day in hot Merida.

    Stayed in January 2025

  • Reviewed: 22 August 2024

    10
    I recommend this place
    • Leisure trip
    • Couple
    • Standard King With Private Pool
    • Stayed 2 nights
    • Submitted via mobile

    Nice place, good interior, convenient location, friendly staff, decent breakfast

    Stayed in August 2024

  • Reviewed: 25 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Standard With Private Pool
    • Stayed 4 nights
    • Submitted via mobile

    Friendly people

    Stayed in July 2024

  • Reviewed: 25 June 2024

    9.0
    good place to stay
    • Leisure trip
    • Couple
    • Standard King with Garden
    • Stayed 5 nights

    The area around the hotel is very old - many abandon houses. Parking is in front of the house, but always available. For the center you have to walk 10 min - we liked it.

    nice property - very calm and green. At this time hot many people there - had the pool alone - otherwise it is very small. Liked the atmosphere.

    Stayed in June 2024

  • Reviewed: 20 May 2024

    9.0
    Birthday Weekend
    • Leisure trip
    • Couple
    • Standard King With Private Pool
    • Stayed 2 nights
    • Submitted via mobile

    no small refrigerator. xtra coffee costs money. pet fee way too expensive. per pet per night fee. plus pet deposit.

    our private pool. great bed. nice shower

    Stayed in May 2024

Showing 1 – 25

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