Parking a bit dark

Location

Stayed in November 2023

Nothing

Nice hotel at a good location. Staff were friendly, free baby cot was available. Pleasant stay. Easy to access and parking is available. Thank you DoubleTree by Hilton!

Stayed in December 2023

Pool as mentioned very cold. So must pick the correct time to swim. It is normal as it is located above ground. Certain wall area around the pool side needs to be painted as the white external paint started flaking. Valet parking perfect but should follow other hotels that allow customers to have a flat rate unlimited daily access. Nothing else not to like.

Appreciate better pastries selection and more western options. Things like crispy bacon or hash browns don’t cost much. Provide more options for kids. Overall pretty decent breakfast. Staff training very good. Friendly and attentive. Cookies nice move. Kids club the lady incharge very attentive and alert. Suite perfect for the price. Very clean and comfy.

Stayed in November 2023

The spacing between tables is too narrow and too close.

Good. Cut fruits should be included in the breakfast menu

Stayed in November 2023

Nothing.

The fitness centre was well maintained. It was open 24/7.

Stayed in November 2023

Have to change lifts to go from room to parking. But validation done by reception was very quick. Asked for some of our complimentary toiletries but did not receive and had to ask at the lobby.

King Deluxe Room was amazing, highly recommended. Spacious room, clean, smells good, beautiful toilet, large tv, comfortable bed. Quality soap, shampoo and conditioner from Crabtree. Received complimentary cookies as guests and complimentary anniversary deco & cakes (tasted nice too). Customer service was A+, Ms. Alyaa from reception gave us the best service and even sent me extra pillows to accommodate me being pregnant, and one young, thin spectacled waiter from breakfast buffet made me complimentary hot chocolate because I am pregnant and could not take caffeine from the coffee machine. Thank you very much for both of them. Breakfast buffet was worth the money, tasted good, variety of food. Received two cards without having to ask. Unlimited time to go out after validating parking ticket.

Stayed in November 2023

I didn't like the car park with so many alert buttons on the pillar that makes me feel unsafe plus a deserted mall

Room was huge, clean and comfy

Stayed in October 2023

Smell in corridor and rooom

Very spacious and big room

Stayed in November 2023

The long wait for breakfast, due to heavy occupancy.

It's location, courteous staff, good service

Stayed in November 2023

good breakfast deal for people > 65 years

Stayed in November 2023

Nil

Quiet surrounding. Staffs were attentive and attended to our requests promptly. Well kept rooms and hallways.

Stayed in October 2023

Location and car park

The staff were friendly and the room was great

Stayed in October 2023

Enough2

More velet parking

Stayed in October 2023

Bathtub was not so clean, soap was not replenished fully. But thank you.

Loved the king suite! Very beautiful hotel interior design. Ease of access and instructions. Located nicely to see the whole of Melaka view from the top. Friendly and helpful staff. Amazing breakfast, very delicious and filling. Complimentary gifts were warm and welcoming. Parking is easy.

Stayed in October 2023

My hotel room is spacious & view was excellent. Bed was comfy

Stayed in October 2023

The malay kueh² should be better. Sometimes the spread change & my favourite is taken off.

Very good breakfast. Nasi lemak sambal tumis sotong kering & fish. Roti canai & dalca. Tim sum or soo mai.

Stayed in September 2023

on the second day of out stay, we went out and did not return to the hotel and out room until quite late afternoon. To out surprise our door was not closed properly by the housekeeping staff after they cleaned our room. I did not need the access card to enter my room. Fortunately nothing was missing from our room.

room is large and comfortable, breakfast is great except fruit selection is limited and better choice of fruits would be good.

Stayed in October 2023

Nil

Nice breakfast. Spacious room

Stayed in October 2023

Malls at hotel and nearby not opened

New hotel

Stayed in October 2023

expensive

location. staff

Stayed in September 2023

The room was comfortable xcept the pillows were all too soft for us.

Staff were friedly and helpful. Breakfast was good.

Stayed in October 2023

The two malls below and nearby are empty

Good size room

Stayed in October 2023

We requested for a plate and some cutlery to be sent up to the room and were informed that there will be a tray charge of Rm3. Not so much about the cost but it being a 5 star hotel, it's a bit ridiculous to charge your customers Rm3 when they've paid for a full price room. Ruins the whole experience with a small petty issue like this.

The room was a good size

Stayed in September 2023

The swimming pool doesn’t have floating boats or other toys for kids

kids club

Stayed in October 2023

I can see Malacca Double Tree is cathing up with Ampang Kuala Lumpur Double Tree-But Intermark KL is what Malacca D-T need.. KL Ampang D-T is self contained..Visitor cant get that in any other 5 star hotel in KL or maybe Malaysia..

The ambience is REFRESHING…The BREEZE SMELL really set happy family mood…The room interior and equipment is welcoming..

Stayed in September 2023