288 Fenton Street, 3010 Rotorua, New Zealand
#51 of 81 hotels in Rotorua
Guests' ChoiceBased on 374 hotel reviews
7.6Cleanliness
7.8
Comfort
7.9
Location
8.6
Facilities
7.6
Staff
8.6
Value for money
7.4
Free WiFi
8.1
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End of dialog contentReviewed: 3 November 2021
Serena
New ZealandGreat location
Stayed in October 2021
Reviewed: 1 November 2021
J
New ZealandTub and big shower. Extra pillows yuss!
Stayed in November 2021
Reviewed: 25 October 2021
Phil
New ZealandEnjoyed the private spa it was nice and relaxing and the beds were big an comfy😁
Stayed in October 2021
Reviewed: 3 October 2021
Matt
New ZealandFriendly owners, nice spa pool, clean, nice beds
Stayed in October 2021
Reviewed: 26 September 2021
Hokinga
New ZealandThoroughly enjoyed the spa it was fantastic. The room was tidy and spacious. It was located away from the main parking area and gave us the privacy we wanted. Highly recommend and would gladly come back to stay again!
Stayed in July 2021
Reviewed: 14 August 2021
Sandy
New ZealandOne thing that can be improved is the kettle is mouldy.
Room is comfy, host is friendly. We enjoyed spa bath very much!
Stayed in August 2021
Reviewed: 7 August 2021
Robert
New ZealandMy personal preference is for a firmer bed with full mattress (not joined mattress) and more comfortable pillows (or a variety of pillows, everybody is different) Kitchen, bathroom and toilet need extractor fans for cooking smells and steam from bathroom. ( no use warning people about what they cook , all cooking smells of something, either good or bad, if there is no extractor)
All good. No worries. Staff very friendly and helpful. Good location and we had a quiet room. Good parking. Spa was great. Kitchen was also good
Stayed in August 2021
Reviewed: 2 August 2021
Peterson
New ZealandThe shower over bath is too high for shorties 5ft4 to reach safely. Perhaps a shower on slide would b a goid option here. Bed was quite hard
Quiet, clean and a nice deep bath.
Stayed in August 2021
Reviewed: 29 July 2021
Bronte
New ZealandGood customer service, nice tidy room.
Stayed in July 2021
Reviewed: 20 July 2021
John
New ZealandNothing
Clean
Stayed in July 2021
Reviewed: 17 July 2021
Mayur
New ZealandFriendly staff/owners. Safe Clean
Stayed in July 2021
Reviewed: 16 July 2021
Kerryn
New ZealandI prefer a softer bed but it was ok.
Spacious, clean and well set up. Private courtyard great for storing mountain bikes. Very warm rooms. Helpful and friendly owners.
Stayed in July 2021
Reviewed: 16 July 2021
Johnno
New ZealandOnly complaint was the toilet paper dispenser was too close for my legs, im 6'3"
The decor of the room, how fast the hot tub filled, the manager lady was very nice while processing 3 of us who showed up at once
Stayed in July 2021
Reviewed: 7 July 2021
Skye
New ZealandThe staff were ovr and beyond exceptional.. best customer service.
Stayed in July 2021
Reviewed: 5 July 2021
Jane
AustraliaHated the spa bath, you had to climb into the huge tub to have a shower. Far from ideal for anyone elderly.
Good location and facilities.
Stayed in July 2021
Reviewed: 13 June 2021
Mark
New Zealandspa was great, Hosts very friendly and answered any question that was asked. room was just what we needed forthe one night stay
Stayed in June 2021
Reviewed: 7 June 2021
Ngahiwi
New ZealandAwesome stay will go bk there
Everything
Stayed in June 2021
Reviewed: 22 May 2024
Judith
New ZealandWe booked to have a spa pool in the room but the first room the spa could not be accessed as awkward steps to climb up to get in. The manager kindly had me (Noel) check out another room with an outside spa which I accepted on face value. On attempting to use it the surrounds were covered in leaves and the inside was very dirty. I managed to get out with great difficulty and as I attempted to get back in because of the surrounding untidy area I was only adding more grit and sand into the pool. Both spa pools encountered I would suggest not many patrons would be able to get in if they were over 40 years of age and had any mobility issues. The toilet was designed on the basis of an Asian squat and the was very low to the floor. For short stay the facilities would be good for trades people wanting a place to sleep but for older travelers like us we would not return unless the whole complex had a complete makeover.
We actually booked to stay 2 nights, weather being one deciding factor. We did not have breakfast. Parking was very good and being at the rear of the units is was very quiet. The manager was very affable and helpful as much as he could. The shower facility was very good and the thermal heating in the room was excellent
Stayed in May 2024
Reviewed: 15 May 2024
Rae
New ZealandFound bathroom little small. Didn't have much room to move.or any where to put cloths when in shower. We used bathroom door when in toilet as with toilet door closed we found that we were touching the wall . Cupboard door in Kitchen had something on top of boor like blood or something but besides that it was ok. Found room to hot Couldn't sleep . And we had alot of ants for some reason. We had nothing out on beach .
Room was a good size.
Stayed in May 2024
Reviewed: 14 May 2024
Henry
New ZealandPrice for the room - for what i paid, it wasnt up to standard
Stayed in March 2024
Reviewed: 12 May 2024
Shyann
New ZealandThe rooms were too small, the spa took too long to fill, beds were too low, some essentials were missing e.g scissors. Could hear the neighbours through the wall, and they weren’t as clean as they could’ve been.
Good location, quiet, warm rooms.
Stayed in May 2024
Reviewed: 22 April 2024
Melissa
New ZealandEverything. This place was the most disgusting place I have ever stayed. The jug was dodgy and didn't boil. The bedroom TV couldn't connect to the internet. Went to the office for clean towels as they were replenished between nights. No one was there most of the day. The service between the first night to the second night was non existent. Tea, coffee & sugar wasn't restocked, nor were the towels. Nothing was clean. The bathroom was disgusting when we turned up. Will never go back!!!! Waste of $600 for the family
Nothing
Stayed in April 2024
Reviewed: 1 April 2024
Richard
New ZealandHealth & Safety issue for senior people getting into bath tub for shower. Especially if bath is slippery. Had to stretch up to turn on the shower control which is another H&S issue. Would not recommend this room for any senior citizens.
Didn't have breakfast. Location ok.
Stayed in March 2024
Reviewed: 21 February 2024
Brooke
New ZealandPrivate court and spa
Stayed in February 2024
Reviewed: 17 February 2024
Stephen
AustraliaUpon arrival we were informed that there was a surcharge for using our credit card. This surcharge was beyond any regular retail outlet. If we had been notified earlier we would have got cash out. This left a sour taste in my mouth. I will be informing my friends about this scam.
Stayed in February 2024
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