Having to wait outside as nobody would let us in!

Clean

Stayed in April 2024

Check-in!!! If you booked quest on Ward street. I tell you, it was so frustrating! I asked if I could check in early which was fine. I also reserved a car park which was located @ the back of hotel. I was told that we could go in earlier which we did. Found our designated car park. HEADS UP, make sure to ring reception to tell them you have arrived @ your car park.or your car will be towed away. Got to the front of the building. Door does not open .You have to talk into an intercom. There is no1 manning the reception which was located inside the building. You can't get in! Very frustrating & also embarrassing having to talk into an intercom whilst people are walking past. In the end I rung them on my phone. Only to be told that it was busy in Quest on London street and she would get the key there in half an hour. I thought I'd take a look @ the mall & return & hopefully key would be there. Got back & you guessed it doors locked! no1 manning reception. Rung them & they said they would open the door from their side to let me into the building and I would find the key to my room in the envelope that was located on the table INSIDE the building THAT I COULDN'T GET IN!!!! No phone call from them to let me know they were there with key & they were leaving it. I spent most of my time trying to get into the building!! I was very frustrated & annoyed! So happens, when a guest exited the building, I was able to get in. I grabbed my envelope & made my way to the room. Anyone could enter the building if someone exits and grab those envelopes which held keys to your room. At that moment, I felt unsafe! The room smelt a little stale but clean. The door to balcony didn't lock. City view was the back of the hotel! Disappointed! You need to hire someone to man the reception at all times Customers that have travelled from afar just want to check in & relax!!

Awesome, that it was close to the Mall, Starbucks & within walking distance to the skycasino & restaurants in Victoria street.

Stayed in March 2024

Bathroom had a stale, almost old/uncleaned musty smell. Having to go to London St to pick up keys from Ward is a bit silly, this also wasn't stipulated when booking. Lack of parking available or even offered.

Location, very central to cbd and eateries.

Stayed in March 2024

The bathroom vanity was quite small to put cleansers and hair products on.

I liked the comfortable beds and the large bathroom area.

Stayed in March 2024

On entry there was a very strong smell of old vomit which didn't smell like it had been attempted to clean up The elevator was also very clanky and may need a check up. The price made sense for the room and location however customer service although good when I didn't realise that I hadn't booked a carpark the clerk was quite short with me nor understanding.

Room was comfortable, spacious and clean in good central location.

Stayed in March 2024

The checking in we had organised an early check in and the apartment wasn’t manned we rang the property and they told me they didn’t have my booking. So very disappointing but it got sorted and everything else we well

Everything in the apartment

Stayed in March 2024

No one in reception on arrival - very confusing trying to stand in street to get in. A txt message advising of this would have been extremely help

Room great, general comfort cleanliness and location spot on.

Stayed in February 2024

I never met the reception staff, I was unable to return a letter they requested as they had marked me down as a late arrival. The washing machine was dirty and I was unable to wash my clothes and I was not able to report this to the staff because there was no one to talk to.

Stayed in February 2024

smell, think from renovations but not sure.

location, plenty of room, comfortable, helpful staff

Stayed in January 2024

Parking

All very clean and new. Spacious well equipped apartment

Stayed in January 2024

The only place the roll away bed would fit was directly under the heat pump which meant we couldn’t use it to cool us at night as it froze our 7 year old

Location was fab

Stayed in January 2024

Arrived after reception hours, had to phone some helpdesk to get admission. Paid for secure off-street parking, which was simply a few tow truck-patrolled spaces behind the building.

Convenient location. The room was spotless, and there’s an awesome Indian restaurant downstairs :-)

Stayed in November 2023

No parking no reception

Kitchen facilities

Stayed in December 2023

Location is excellent. Rooms are very clean, modern and well fitted out. Secure parking with east access was also appreciated.

Stayed in December 2023

Parking. Difficulty in initial entry into Quest.

Parking was poor and it was not flagged anywhere obvious that it was an extra charge. Another guest was towed from the park within 10 minutes while she was trying to contact someone about entry into the apartments. This was poor. No one appeared to be in the reception area at all on the Sunday.

Stayed in April 2024

Very tidy , good location,great staff

Stayed in April 2024

The dishwasher and washing machine were not working properly and there was a strong sewage coming from the floor drain in the bathroom. No staff to contact to show them as no reception. Left a note inside apartment but 36 hrs later haven’t heard anything . Rang Quest today and they told me someone from Head Office would ring but they didn’t, so very poor customer service.

The location is cbd and close to river so excellent if you have a function in town.

Stayed in March 2024

Lovely room.

Stayed in February 2024

The balcony was pretty small

The room was perfectly clean and so comfortable

Stayed in March 2024

We would have liked a tv in bedroom and access to sky

Great location

Stayed in March 2024

Unprofessional, confusing when you arrive . Had to speak to 4 different people before we knew what to do when we arrived . Waited out the front for 20 minutes waiting for a call back . No communication of what to do to check in as no reception available . No parking available either .

Clea, ok for one night.

Stayed in March 2024

As before everything suited our need's

Location was perfect for our needs.Receptionist was fantastic and managed our need's to get settled in

Stayed in February 2024

We had to wait 15 minutes on the busy footpath with our bags before we were let in. We had received confirmation via a phone call and given instructions. There was no staff on site at 4:30 pm Saturday, so we had to make communication via an intercom and then kept waiting for an excessive amount of time.

The location and the cleanliness of the room was very good.

Stayed in January 2024

We were hit with a $200 bond an extra to pay parking an would've had to pay another $50 for an extra bed asked for ID never in all My years we have had that happen. We have always stayed in Quest Motels all over New Zealand when we travel Maybe instead of saying your child stays free charge. We may as well payed for $300 some where else for the night. An not impressed with your reception did she racially profiled me when I walked in to collect key an did not inform us where the parking was Quite a walk away from the accommodation When booking at your Quest make it well aware those are the important extra cost . Parking Children are free but not free An a receptionist that can explain if you park here an take your bags out an then go to parking building. An once in parking building how to get out with out having to move your car to open gate We were left not impressed. An also extra towels as we showered on arrival which left us with no towels for the morning shower.Im thankful she brought some up. I have always booked through booking.com An every other hotel has just given our car parking an our key an so very helpful. Customer Service needs looking into at Quest On Ward

Stayed in January 2024