Reviews of Casona Plaza Hotel Centro 3 stars
Jirón Lima N°787, 051 Puno, Peru
#55 of 118 hotels in Puno
Guests' ChoiceReview score
Based on 80 hotel reviews
8.5Score breakdown
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Cleanliness
8.9
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Comfort
8.8
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Location
9.5
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Facilities
8.6
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Staff
9.2
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Value for money
8.8
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Free WiFi
8.8
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Reviewed: 2 April 2024
Emma
United Kingdom6 reviews7.0“Decent hotel, lovely breakfast and staff but double check description on website as our room was quite different”- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
- • Submitted via mobile
We had booked a room with a lake view but none of the rooms have this! Quite a lot of dust under the beds.
Great location, really central and good value for a family room. Great shower, lots of hot water. Nice warm beds. Lovely breakfast and staff were super helpful thank you!
Stayed in March 2024
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Reviewed: 22 December 2023
Brian
Sweden8 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 3 nights
- • Submitted via mobile
Maybe the breakfast could have had longer opening hours and some more fruits and veggies. But overall good!
Everything was very good! Nice and fresh room and all facilities, and the location was great, closed to everything.
Stayed in November 2023
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Reviewed: 13 November 2023
Francesca
United Kingdom11 reviews4 helpful votes8.0“Nice hotel in good location”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
Breakfast was quite early. Not to be confused with their sister hotel round the corner, which has a very similar name.
Great location, comfy bed and we were happy to get a free upgrade from a double room to suite on arrival!
Stayed in November 2023
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Reviewed: 7 November 2023
Marina
Spain28 reviews3 helpful votes7.0Good- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Our room was an interior one, it had a glass wall instead of a window which faced the interior corridor of the hotel, meaning that we couldn't open the curtain otherwise there'd be no privacy. This also made the room quite noisy.
The staff were great and allowed us to keep our baggage for as long as we needed. The breakfast was quite good too, and the location of the hotel is super central.
Stayed in November 2023
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Reviewed: 3 November 2023
Denise
United States18 reviews8.0“Great place!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
We had a few little hiccups, but staff corrected immediately. Seemed a little worn in places, like our faucet knobs in our shower would fall off. But very minor issues compared to value of hotel and services provided. Would definitely recommend this hotel!
Location was great and the staff was friendly and accommodating.
Stayed in November 2023
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Reviewed: 1 November 2023
Angela
Australia46 reviews5 helpful votes9.0“Great hotel in a very central location”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
Shower was a bit dodgy
Great location nice room good facilities
Stayed in October 2023
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Reviewed: 28 October 2023
Keith
Peru2 reviews10Exceptional- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 1 night
- • Submitted via mobile
All was good.
In Peru you don’t know what to expect. This hotel exceeded our expectations.
Stayed in October 2023
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Reviewed: 25 October 2023
Agnese
Italy9 reviews2 helpful votes8.0“Nice and comfortable room”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
I cannot recall anything.
We enjoyed breakfast and hotel position. Room amenities were good.
Stayed in September 2023
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Reviewed: 25 October 2023
Michael
Ireland42 reviews10 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
Breakfast was very mediocre. Nothing appeared to be kept hot and when stuff ran out, it wasn't replaced.
Location is excellent. Very near the main plaza and lots of good restaurants around. Shower was good and bed was comfortable.
Stayed in October 2023
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Reviewed: 14 October 2023
Vladislava
Bulgaria6 reviews10Exceptional- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The room was quiet and had enough space. Big bathroom, hot water. Very helpful staff. We asked to replace the shower, because it was old and not working very well and they did it immediately! The breakfast was also great!
Stayed in October 2023
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Reviewed: 30 September 2023
Dimipapa89
United Kingdom61 reviews5 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Unfortunately it was very loud in the streets on the side of the road we stayed ln
Breakfast being included was good Staff was friendly and let us check in when we arrived early
Stayed in September 2023
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Reviewed: 10 September 2023
Anne-christine
Netherlands121 reviews16 helpful votes9.0“Good place to stay in Puno”- • Leisure trip
- • Solo traveller
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
-Unfortunately no heating and the shower was cold at night while I thought I could have a warm one in this hotel (and Puno’s nights can be very cold)
-Bed and room were comfortable + extra blankets available for the cold nights -Decent bathroom with good+warm shower in the morning -WiFi was not the best/most stable,but worked ok (enough) -Main Plaza, shops and restaurants nearby -I could pay with creditcard without extra charge -Friendly and helpful staff -Could leave my luggage in the hotel after checkout while going to the Islands -Check out at 11:00😃
Stayed in June 2023
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Reviewed: 28 August 2023
William
Australia26 reviews3 helpful votes9.0“Great location, comfortable stay”- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 3 nights
- • Submitted via mobile
Nothing to winge about
Perfect location right next to the main square. One the rhe best hotels of my trip.
Stayed in August 2023
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Reviewed: 18 August 2023
Vicki
Australia207 reviews17 helpful votes8.0“Good place to stay Puno”- • Leisure trip
- • Couple
- • Junior Suite
- • Stayed 2 nights
- • Submitted via mobile
Nothing
Staff were helpful and the location was good.
Stayed in August 2023
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Reviewed: 10 August 2023
Dian
United States16 reviews2 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 1 night
- • Submitted via mobile
The shower was not hot, making me very cold during the night. The wifi was not good enough.
Easy to go to the restaurants and the plaza.
Stayed in August 2023
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Reviewed: 10 August 2023
Atanasov
Bulgaria18 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
Everything was amazing. I was upgraded as well.
Stayed in August 2023
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Reviewed: 31 July 2023
Julie
United States6 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Family Room with Bathroom
- • Stayed 3 nights
- • Submitted via mobile
Close to the square, and there were extra blankets for the cold nights.
Stayed in July 2023
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Reviewed: 19 July 2023
Andrea
Czech Republic27 reviews4 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Family Room with Bathroom
- • Stayed 1 night
- • Submitted via mobile
The hotel is perfectly located, very close to the main square.
Stayed in July 2023
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Reviewed: 15 July 2023
Karyna
United States2 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Triple Room
- • Stayed 1 night
- • Submitted via mobile
Beautiful hotel that is one block away from the central plaza. Was clean, comfortable, warm, had hot water, and good wifi. Friendly staff.
Stayed in July 2023
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Reviewed: 7 July 2023
Emay
United States8 reviews2 helpful votes8.0“Great location, great value for the money spent”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The only downside was the nextdoor guest was very loud, playing loud music and kept talking until midnight. Tried to get hotel staff to step in to stop the noise from nextdoor, but nobody was on duty at midnight.
Hotel is in a very good location, just a few steps to the main square. Good sized room with clean bathroom and hot shower. Comfortable beds. Staff is friendly. Breakfast is simple but sufficient.
Stayed in July 2023
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Reviewed: 8 June 2023
Siao
Malaysia7 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
Everything is good. The bed is comfortable.
Stayed in June 2023
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Reviewed: 7 June 2023
Lena
United Kingdom32 reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
The breakfast is very simple and the street noise is very loud all night
Value for money is ok, hot shower!
Stayed in June 2023
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Reviewed: 21 November 2022
Volker
Germany4 reviews8.0Very good- • Leisure trip
- • Solo traveller
- • Twin Room
- • Stayed 1 night
- • Submitted via mobile
breakfast was acceptable
silent room
Stayed in November 2022
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Reviewed: 14 November 2022
Wiktor
Poland111 reviews27 helpful votes9.0“totally recommend!!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
nothing, really. staff could be more attentive but this is minor issue
comparing to other Peru hotels we stayed this was like Hilton or Sheraton. hot water, good internet, nice breakfast, tea available all the time. excellent location
Stayed in November 2022
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