Av. Das Termas, 6215 - 604 Unhais da Serra, Portugal
#3 of 10 hotels in Unhais da Serra
Guests' ChoiceBased on 96 hotel reviews
9.2Cleanliness
9.5
Comfort
9.5
Location
9.1
Facilities
9.5
Staff
9.6
Value for money
8.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 3 April 2024
Daryna
PortugalThe main disadvantage for me was absent normal food between 4pm and 7pm. We didn't find any opened restaurants near the hotel and snack bar inside the hotel doesn't provide anything suitable food for baby or vegan at this period of time. So it was difficult for us just waited till 7pm.
Good location and amazing mountain view! The main pool located in a glass cover space which has a lot of lights and beautiful nature view. The water in the pool is warm and comfort.
Stayed in March 2024
Reviewed: 23 March 2024
Lina
PortugalThe breakfast was so good ! So much to choose from. Everyone was nice, I got champagne bottle and cake for my birthday! Will definitely go again !
Stayed in March 2024
Reviewed: 19 March 2024
Hennadiy
PortugalRestaurant has quite small menu. Ones they bring me a slice of bread with plastic particles inside and even didn’t remove bread from the bill🤣 Menu is absolutely strange. For example in the restaurant menu there are no salads at all. You have to go to the bar if would like to eat salad. But salad and meat in the same place is impossible. Have no idea what is the problem to have salads in the restaurant menu.
Everything in the hotel is absolutely beautiful except restaurants.
Stayed in February 2024
Reviewed: 1 February 2024
Elisabete
PortugalTemperatura dos quartos (demasiado quente). Restaurante.
Piscina e spa. Simpatia do staff.
Stayed in February 2024
Reviewed: 14 January 2024
Sara
PortugalManagement. poor communication, organization and transparency towards the client.
I selected this hotel based on rave reviews from friends about the Aquadome Spa, thinking it would be an ideal birthday gift for my fiancée. Overall, I'd rate our stay at an 7.6, considering the following: * The Aquadome Spa is fantastic, a solid 10/10. * The hotel's furnishings, décor, and rooms are stunning, earning a 9/10. * The hotel management and customer service score a disappointing 5/10 due to poor communication, organization and transparency towards the client. Multiple attempts to contact them before our check-in yielded a response only after persistent efforts. Despite confirming a birthday surprise, the promised sparkling wine was absent from our room, leaving me disappointed. Complaining seemed futile as the surprise was already spoiled. * Dinner (half-board option) gets a 6/10 due to a limited à la carte menu and lacking explanations on what's included. The price was stated to be 28E/person/night (excluding drinks). In the end I got charged 30e/person for unclear reason and the service falls short overall. Asking for clarification was pointless since the detailed bill was provided only after the payment was already made. * Breakfast earns an 8/10 for a good buffet.
Stayed in January 2024
Reviewed: 11 December 2023
Susana
PortugalThe decoration of the hotel was 5 star and the swimingpool exceed my expectations....I already recomended this hotel to my friends.thank you very much H2O Hotel.
Stayed in December 2023
Reviewed: 20 October 2023
Paulo
PortugalThe food in the bar. Very bad.
The spa, the room, the location.
Stayed in October 2023
Reviewed: 16 October 2023
Inês
PortugalThe room could've been more clean. We had a glass stained with coffee and a spider web in a corner.
The hotel is exceptional, great facilities. Breakfast buffet is wonderful. Staff is very approachable and eager to meet your requests. The spa is very complete. Overall extremely happy with the experience.
Stayed in October 2023
Reviewed: 10 October 2023
Carlosjgsousa
PortugalI think one thing that could be a bit better would be the restaurant menu. While the food was good, the menu options were a bit too out there. The restaurant doesn't quite fit with the audience of the hotel it feels. But the food I had was good.
The great thing about the place is the spa. You can relax and unwind, and get your energy back up after spending a few hours in the pool, jacuzzis, and sauna. I went there in the summer and it was good, but I imagine it will be even better in the winter. Something to try again for sure.
Stayed in August 2023
Reviewed: 21 September 2023
Stephen
PortugalAbsolutely nothing, I cannot find fault with this hotel.
Everything about this hotel has been thoroughly considered, from the exterior design to the details in the room. The staff were excellent. The treatments were very professional and we really felt relaxed after leaving. The restaurant, from the service to the quality of the food, to the drinks was far above what I expected, very well done! I am not easy to please, admittedly, but I cannot rate this hotel highly enough and am already thinking about when I can go back!
Stayed in September 2023
Reviewed: 14 September 2023
Tatiana
PortugalEverything was just perfect
Everything Comfortable clean good food good view nice staff Awesome spa
Stayed in September 2023
Reviewed: 7 September 2023
Miguel
PortugalN/A
well decorated, good food at the bar/lounge, good rooms and awesome pools
Stayed in September 2023
Reviewed: 10 August 2023
Herlander
PortugalMaybe a little bit expensive. My bed from room 128 needs some fixing. It sinks when you lay down.
Obvious the pool and the spa. The location is also amazing.
Stayed in August 2023
Reviewed: 20 April 2023
Zeev
Israelnon
mice and facility in the nature. very good base for hiking
Stayed in April 2023
Reviewed: 27 March 2023
Carlos
PortugalGood room, very comfy with a beautiful view!! Quiet place. Spa was amazing!! Breakfast was very good!! We had dinner at the restaurant and at the Bar, good food and service! Overall staff was very friendly!!
Stayed in March 2023
Reviewed: 12 March 2023
Bruno
PortugalDo check out
Do check in
Stayed in March 2023
Reviewed: 2 March 2023
Lena
CanadaFor the money we spent - it would be an added bonus if the spa offered meals included (pay for wine) Or offered couples massage treatment or free facial (spa related) Bridge was out, would have appreciated email warning
Breakfast was delicious Lots of choices - cereal, sweets, eggs, bread, coffee machine, pancake maker etc We had window seat every morning Clean, table already prepared, friendly staff on hand
Stayed in February 2023
Reviewed: 19 February 2023
Tatiana
Ukrainenothing
well this was a great vacation.spa is perfect. treatments are very good! location is amazing! breakfast was perfect! stuff is very kind and nice! definitely will come again and thank you
Stayed in February 2023
Reviewed: 28 January 2023
Ella
PortugalRestaurante
Excelent SPA
Stayed in January 2023
Reviewed: 19 November 2022
Alina
UkrainePillows need replacing
The place is very beautiful. Nature and air. Beautiful hotel architecture
Stayed in November 2022
Reviewed: 15 November 2022
Joao
PortugalNot to have the opportunity to stay more days.
All the hotel is prepared to make you feel well and truly relaxed. The spa area is great. Great nature location. And a breakfast that's super.
Stayed in October 2022
Reviewed: 29 October 2022
Yury
PortugalThe pool complex is the best. The chef at the restourante was on top.
Stayed in October 2022
Reviewed: 24 October 2022
Filipelteixeira
PortugalThere are only a couple of points: No enforce on the kids not allowed pools in the dome, there were a lot of kids there, and the room was connected through a door with the side room what allowed for a lot of noise from the other room.
The Aquadome (indoor pool) was simply amazing. The breakfast and dinner was also very good. Loved the "magusto" activity.
Stayed in October 2022
Reviewed: 15 October 2022
Simone
PortugalThe room was too expensive. The mattresses could be better. Also, there was no salad buffet.
Excellent location and spa facilities. The staff was very helpful to solve any issues.
Stayed in October 2022
Reykjavík, Iceland
Provaglio d'Iseo, Italy
Zermatt, Switzerland
Osaka, Japan
Arles, France
Buenos Aires, Argentina
Warsaw, Poland
Arcola, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content