Premises are a bit outweared.

Location - in the old town, next to oecan with amazing view on oecan and city.

Stayed in April 2024

For me it was toooo big hotel - giant breakfast hal. No souvenir shop, no chance tobuy any sunscreem, gifts etc. Pool was not heated at all. Sunbeds weere in teribble condition.

Great location

Stayed in March 2024

Amenities of the room, felt like it wasn't a 5 star

Location, breakfast and view

Stayed in April 2024

Smell in the room and cool indoor pool. Outdated furniture and bathrooms. No kettle in the room, we requested one but it had never arrived. Not really 5 stars hotel, more 4 but service is good

Great location and port view. Breakfast restaurant has excellent view. Nice for business visit or long weekend but not for resort/pool type of holiday. Front desk people were very nice and professional.

Stayed in March 2024

The staff in the spa area was absent.

Great and central location with a good breakfast buffet and room with a nice view. Nice pool areas.

Stayed in March 2024

There was nothing that I didn’t like about it

Great location and a very nice hotel to stay at

Stayed in March 2024

The interior of the hotel room was a bit worn down and needs replacing. The bed was too hard for our liking and the AC was rather old and difficult to adjust.

The hotel has a great location with an amazing view over the city and the sea. The pool area is great and the hotel have a nicely designed reception and restaurant area. Great breakfast selection.

Stayed in March 2024

-

-

Stayed in February 2024

The hotel although good now needs a complete refurbishment of the bathroom facilities. The shower is old and dated and requires you to step in to a bath. It needs a modern walk in shower. This current situation is dangerous as you can easily slip on the floor whilst stepping out. Please attend to as soon as possible.

Lovely location have been for several years now and enjoy this hotel set in beautiful surroundings.

Stayed in March 2024

The only thing I would say is they need to update the gym facilities and the indoor pool should be a bit warmer.

Lovely location, stayed there before and I like the hotel and the staff is always lovely

Stayed in March 2024

Pools freezing such a shame as amazing to look at but too cold to get in

Stunning property,fab views and location

Stayed in March 2024

No tea or coffee making facilities in room

Great location overlooking the harbour and the sea, and close to town

Stayed in March 2024

The bed was not confortable, too hard. No soap to wash hands (only shower gel), and the hairdryer was broken (but the hotel provided an alternative)

Breakfast very varied. Great views and location. The external pool looked very nice and located, but the weather did not allow us to use it. Very good internal pool and sauna

Stayed in February 2024

The room and furniture was dated, feels like going back in time (80's probably?), carpet stained although they said It was recently replaced. Indoor pool cold. Minibar empty, only 1 bottle of water provided, no replenishment. The staff at reception could use some modern customer service training to improve the customer experience . Doesn't feel like a 5 star hotel/ experience and now I understand what other reviewers meant with similar reviews.

Location, view of the ocean

Stayed in March 2024

The rooms are not very soundproof . Plumbing noises from other rooms and noise from corridor easily heard in room. The public areas are chilly in February because of the extent of marble/hard surfaces.

Location with un obstructed views out to sea, the staff were very friendly and chef Rita went out of her way to ensure my wife had options for her gluten free diet.

Stayed in March 2024

Breakfast was amazing, with great variety of different food and good quality

Stayed in December 2023

If you look around carefully there are a few things that could do with renovating. But we went in low season time and so for the money we paid it was definately worth it. It says it's near a beach but the beach isn't worth mentioning, it's just a small patch with large stones.

Breakfast was excellent with a wide choice of things. There is a lot of space in the reception area to sit and chill and the rooms are not a bad size. The location is also very good.

Stayed in February 2024

Average age was 60-70 when we went in January, so not really what we were looking for. Only cardio machines in the gym.

Pools were nice, great beach front views. We went in January, if you’re looking for all the comforts in one place - this is great.

Stayed in February 2024

The hotel is in a good location and walking distance into Funchal. Lots of restaurants near by so spoilt for choice with food. The hotel was clean and staff are polite and helpful. The breakfast buffet was amazing with lots to choose from. Facilities are great. Only thing I would say is the pools are not heated so the water is very cold and we were unable to use them. Overall was a pleasant stay

Stayed in January 2024

Lovely breakfast

Stayed in January 2024

The indoor pool was crowded at different times with noisy and unhelpful children/family groups. Information on getting pool robes and slippers was gained only on request, and they took a day to be delivered to the room. The wardrobe door was sticking and not smooth to use. The bathroom sink had to be unblocked (this was done quickly).

Staff were very efficient and helpful - thank you. The room was very good and had an excellent view. The breakfast and bar service were excellent. Choice at breakfast was particularly good and the bread and the cheeses outstanding. The hotel was a quiet and relaxing place to be and to stay in. Access by airport bus was fantastic and gave us really good service both arriving and departing. The sauna was greatly appreciated - a very valued service.

Stayed in January 2024

Beautiful park and absolutely exceptional architecture. As such, worth visiting. Do not renovate. Fine view to the mountains.

Stayed in January 2024

I tried the evening buffet it was ok. I think it would be better to have a menu and waiter/waitress service.

A lovely hotel, spacious , architect designed and stylish. It is immaculately clean and polished. The pools are lovely. I liked the outdoor pool and the lunch menu at the pool bar. I enjoyed watching the cruise ships arrive in the harbour. The breakfast buffet is very good. Hot and cold food. The staff are lovely.

Stayed in January 2024

Very comfortable and very happy and clean place, all staff were always happy to help, and service was amazing

Stayed in January 2024