spa was closed and wasn't made aware until day of travel. food was adequate but options could be better for vegetarians.

nice hotel and pools

Stayed in May 2024

Kids club is not really kids club. We left both of our kids to play and signed papers. When I went there to check 1 hour later, my 3 years old was outside in the parque alone without shoes. When I confronted them, they said this would not be possible like I am lying. I would never suggest anyone to trust their kids club.

Stayed in May 2024

The sofa-bed was not confortable, so our kid came sleep to our bed. The elevators were not all working and with the affluence in that Kids Day Weekend it was hard to use them.

The food quality and variety was excelent ; the Kids Weekend activities were amazing

Stayed in June 2024

The restaurant is like a canteen. The 19th hole should also be open at night to enjoy the pool area being lit up. They need open it up , maybe bifolds to bring the outside light in. No ambiance in the evening. Parasols outside on the tables in the day would be a nice touch. Salt/ pepper/ sugar on tables? No salt and pepper available in the mornings?

Pools and bedrooms were great

Stayed in May 2024

The all inclusive food wasn't the greatest. Unfortunately 2 days before our departure, my daughter ( 3years old) and I fell ill. We were continuously vomiting, and it was quite excessive. The guest relations were very helpful and caring, they regularly checked up on us, and even requested the chef's to prepare a soup to cater for our stomach, I must say my daughter felt better, however I was still really ill until my return to London.

Room and pool, staff

Stayed in May 2024

Kids club could have more funny activities for the children.

Amazing food! Breakfast was really good, as well as the quality of alcohool drinks. Room space just perfect, great balcony and shower.

Stayed in May 2024

Clean, modern hotel. Food was good and varied for an all-inclusive hotel.

Stayed in May 2024

pillows were not upto standard , and they had no options on pillows

overall a good property

Stayed in April 2024

Since it was raining on some of the days we stayed in the room but the housekeeper took more than 6 hours to go to our room to clean it. The inside pool it's 10 euros/day, that's not a good thing for rainy days. The room pillows could be improved.

The hotel has 4 pools, 2 for adults and 2 for kids. The breakfast, lunch and dinner are really good! The intermediate meals are OK. The room has plenty of space.

Stayed in April 2024

The indoor pool is connected with SPA so kids under 12 years are not allowed. Proximity to beach is also not as described, it is quite a long walk.

Rooms , Cleaning, Breakfast variety, Staff and Easter Celebration.

Stayed in April 2024

Indoor pool was overfull even though chargeable. Swimming pool was not temperature controlled.

The surprises kept in our room for Easter. The care and list of events conducted by the Kids club during our entire stay, especially for Easter. The cleanliness of the entire property. Well spread out breakfast buffet.

Stayed in April 2024

The main restaurant closes on a Monday, leaving only the buffet. The water is hot/cold in the shower. The bed had a rubber sheet on top of the mattress protectors leading to a lot of perspiring, also the mattress was very hard.

The room was clean, staff were attentive and breakfast was amazing.

Stayed in April 2024

The garage the lifts

Stayed in March 2024

The pool was too noisy - and not because of clients, but because of the music. In the morning it was ok, just ambient music. In the afternoon it was way too loud and sometimes trashy. That, allied to the fact that the music was placed in the middle of the pool cluster made it impossible to pick a quieter place, and being near the entrance to the hotel also made it difficult to enter the hotel with a sleeping baby.

We loved everything, the food is really good, and having a 1 year old we always had unsalted food good for her. Our 6 year old also loved the food, as did we. The bed was really confortable, and the pillows felt like hugging clouds.

Stayed in October 2023

Shuttle bus not on time, waiting 25 mins on hot sun(no covered bus stop) for the shuttle to come and bring back from beach to hotel. Kids night activities are too late and past kids usual bedtime

Good variety of food and options for kids. Clean and well maintained

Stayed in September 2023

If u would like to enjoy your trip and u don’t have kids, u will not able to do that…. Cause they will be everywhere, in the pools, in the restaurants, in the bars, and even in the spa….This hotel JUST for families

Amazing hotel, with a beautiful view, 3 swimming pools and a lot of entertainments for the kids.

Stayed in September 2023

The bed matresses are too soft and the double bed is not a single matress but rather two, put together. The hotel is packed with kids, everywhere you go or look. The noise of crying babies, screaming toddlers and children in general is unbearable. Kids running and screaming in the buffet room made it impossible to go for dinner or lunch in regular hours (we always had to wait for later meals to avoid this). The pool is impossible to use for relaxing as there is always a kid diving and splashing into the water. The rooms are not so soundproof so we could even hear people and kids running or talking loud in the rooms corridor. We were definitely not prepared for a hotel that is exclusively dedicated to families and where we felt the odd ones. If you are a family, your kids might love it. If you're in search of peace and a relaxing stay, avoid it.

Staff is kind and helpful Modern and clean hotel Train to the beach is very frequent and always on time Very good cocktails Very good food (for all inclusive standards) High standard amenities (Rituals for the bath sets, complimentary nespresso coffee in the room)

Stayed in October 2023

More animation and needs more food variety for the kids

Location, pools, cleaning, very quiet, drinks and snacks

Stayed in September 2023

Poor and run down restaurant area, dirty chairs, palms not cut. Needs better management and pallm tree care. Understaffed bar.

Outstanding pools, great big and clean rooms Great kids disco but too short

Stayed in October 2023

I think the dinner was mostly catered to locals, although it was still nice and good selection. The hotel was 99% portugese, some were nice and said hello etc but most didnt interact in anyway

Nice hotel very good for kids. Food was nice, drink were nice.

Stayed in September 2023

Nothing

The rooms

Stayed in September 2023

The property is in need of some reparations and updates.

The food and the pools are awesome. The staff is friendly and ready to help.

Stayed in August 2023

Room size for family of 4 (2 kids under 4) is tight but manageable. Would be great if baths were available in the rooms for kids but again manageable. 5th floor restaurant food is good but the kids menu choice isn’t really appropriate for kids and could do with revising to more kid-friendly options and child-friendly booking slots for the comfort of families and those without who don’t want the “joy” of my kids and their chaos! Not sure if the Village hotel pools and kids club can be used by the Palace customers - would be good to know.

There are many unfair reviews online in my opinion so please think of my review as objective and unbiased. This hotel is amazing if you are a family with young kids as I am. If you’re looking for a romantic retreat with your partner this is not the hotel for you - you should probably book the Salgados Village next door which has far fewer children and a more adult feel. For families this hotel is ideal, there are kids everywhere, irrespective of language they will find other kids to play with. The hotel chain is popular with the Portuguese so depending on the time of the year they will be in the majority during your stay. There are lots of things for the kids to do during the day including the Kids Club, they even host a little disco in the evenings for the kids. The four pools are large and clean, 2 are super shallow and perfect for the kids, the other two are normal depth but again you’ll find kids in all of them with no exclusivity for adults. You will never feel the kids are unwelcome anywhere, if they’re very young and eat quite messily, it is expected, albeit uncomfortable for you as a parent to experience in public. The rooms are clean, and well maintained. The staff are kind and helpful despite working very long and busy days. The music at the pool is great and keeps spirits high. There is an excellent train service to the beach and the driver has the music to match his happy spirit. Cocktails are goood - frozen daiquiri’s and caipirinha’s are a must!

Stayed in September 2023

The bar is just not enough, too many lines and most of the time just 1 or 2 from the staff working on it. As such the quality of the drinks is very mediocre, things are done in seconds and with low quality drinks and ingredients. The kids pool area with the boat is just plain disgusting, it’s so so so so dirty because there used to be grass next to the pool which now is just mud. The kids club is also very simple and blend, my kids are 4 and 5 and only went once because they didn’t had much to do in there

The food is great given the amount of people they need to serve. The staff is friendly and helpful. The adults pool area is generally clean . Being able to charge my ev was a great great plus and the fact that on the last day we got to checkout but still have lunch was a tremendously good touch.

Stayed in September 2023