Air conditioning in the room wasn't working properly, even after attempting to fix it, but it still didn't work very well.

Good breakfast, excellent service, everything in general.

Stayed in April 2024

Was a smell coming from aircon in the room

Location was amazing

Stayed in February 2024

There is no attraction around the hotel.

Big choice of food for breakfast, the room was big and Clean. There is a free shuttle bus which takes you to the downtown and back (the hotel organise it, four times / day.)

Stayed in January 2024

The check-in wasn't great: we booked a king size room and once arrived at the reception we got told that we were getting an upgrade for free for a sea view room (which we were ofc excited and grateful about). In reality we got a twin beds upgraded room which was something that we didn't want as we wanted to sleep together. We asked to the receptionist to get this sorted and we were told initially that it wasn't possible and that this could happen due to their admin/operations program (no idea what it is about and I believe this is simply an excuse). We were disappointed and we asked to get back to our king size bed room so after a few back and forth with two of the receptionists we finally managed to get a nice room with a king size bed as we wanted and everything got sorted but we had to walk twice to the reception, close back and move our luggage twice and discuss long with the receptionist to fix this and for a 5 star resort this is not acceptable. Breakfast buffet choice and service was great but the quality of the baked pastries/breads isn't matching a 5 star resort. My suggestion: have less choice but work on the quality

The beach was beautiful and allows to do nice and quiet walks (despite the fact that it is not possible to swim due to strong waves, rocks and to box jellyfish). We particularly liked the nature in which the resort is built in and the staff courtesy. The longtaley restaurant isn't special; instead the blue monkey beach bar was super nice (both food and drinks) and we ate there twice!

Stayed in March 2024

The quality of the bakery in the breakfast could have been better in comparison to other 5 star hotels

The breakfast, beach and pool were all really good.

Stayed in February 2024

You cannot swim at the beach at all since the waves are too dangerous. The beach right next to the resort is a bit dirty and unkept, but the one outside the hotel directly is nice to look at.

Beautiful resort set among quiet grounds and surroundings - it feels disconnected and private. The room was huge, very clean, and nicely decorated with a balcony for sitting out. The sea view and being able to hear the waves made for a peaceful night's sleep and sunrise was spectacular every morning. Staff went out of their way to accommodate and help and even allowed a late checkout due to our flight time. The breakfast buffet was excellent and the restaurant by the beach had a good choice of food and drinks. Pool area had plenty of sun loungers and it was nice to sit out and stare at the sea.

Stayed in February 2024

Wash Room facility is very old fashion.

Breakfast was excellent, beach was good & clean.

Stayed in January 2024

The all inclusive is fake and it should be called full board instead. This is the first time ever when we had this kind of a situation. During the check in process we were informed that we have all three meals included but if we want to drink anything in between, for example during the pool time, we can order it but it will be extra paid. The hotel is located on the hill, so you should know that you will have to take a walk down the stairs to get to the beach. Unfortunately on your way back, you will have to clim those stairs. If you don't want to do it, you can call the reception and ask for the ride on the small electric car, but it will take some time.

The biggest advantage of this hotel is the staff in Long Talay. Chalita and Rungnapha took great care about us and made sure that we had everything that we needed, even vegetarian card and mosquito repelent in the evening.

Stayed in January 2024

The music program is quite limited....

Good location right on the beach, excellent selection of food, incredibly friendly staff

Stayed in January 2024

Room very far from the beach / main pool

The food was exquisite The breakfast was amazing Thé dinner buffets.. Can't say anything wrong

Stayed in December 2023

Old and dirty, totally not worth it .. beach is not good as well

Old and dirty

Stayed in December 2023

Nothing

Staff are extremely personable and go out of their way to ensure your comfort. Special thanks to Beam, Kelly and Takky for thier professional work. Breakfast buffet has a great selection of quality foods.

Stayed in November 2023

nothing

had ab enjoyable stay

Stayed in November 2023

They pick you up From the room by golfcar, because the hotel is quite big, but still to Walk From the beachview rooms to the reception its a 4 Minute walk. The hotel is very Green with some waterfalls on the way to the reception. The Beach is really nice with chrystal clear water and Good for swimming. The breakfast was the best we had in 7 weeks southeastasia. They have enough sunchairs for everybody directly on the beach. The stuff is very friendly and helpful. The Food and the Drinks in the hotel are overprized but its a 5 Star Hotel. Outside you can find some Restaurants, but Unfortunately More Western than thai Food. The rooms were very nice, much space, balcony with ociean view was really nice, very clean and stylish. We would come back!

Stayed in October 2023

No

Great taxi arrangement

Stayed in September 2023

The distance between rooms, pools, and restaurants. It needed to be more adult areas away from noisy children. Not everyone likes unruly children in the .pool & resting areas

Beautiful gardens & outlook of Noi Beach Two swimming pools at different areas to use.

Stayed in September 2023

I think the hotel should have a free shuttle for the central Samui.

Best Samui beach, great breakfast with variety of food, great accommodations and friendly staff.

Stayed in July 2023

The sea view room aren’t actually view

The private beach and environment

Stayed in July 2023

The coffee wasn’t that great

Beautiful property- right on the beach! Great for families. The breakfast buffet was amazing!

Stayed in July 2023

Good location at chaweng Beach The room doesn't have an elevator, but stairs are designed not steep, and also, you can ask for help from the staff Staff are very smiley and friendly, also offer help all the time Beach is very close with fine sand Breakfast has some changes , with some local taste

Stayed in June 2023

lots of mosquitoes during outdoor dining

well located to the beach

Stayed in April 2023

every tine we want to the beach or eat, we have to catch a buggy. the restaurant has a room that should have air conditioned.

the people cordiality and sympathy

Stayed in April 2023

Pity you couldn't walk to the beach from the hotel although the service carts were very quick.

Very nice hotel. Location to popular beach was good

Stayed in March 2023

housekeeping was not consistently good

location, breakfast

Stayed in February 2023