This is our second stay at Green Mountain Hotel, and the staff is the best, especially Mussa at the front desk. We enjoy the pool and the green area nearby where you can sit out and have a drink. The restaurant and the waitstaff are excellent. Everyone takes really good care of you.

Stayed in July 2023

This property is definitely not what it is advertised as. It is more of a motel than a hotel. Our room had a double bed with a bar fridge as the night stand. The toilet and shower was all in one. Went to use the toilet and my knees was against the wall, that’s how tiny it was. There was no other rooms available to us. The shower was a cold one as the heaters don’t heat up for long so you would be very lucky to get a hot shower for 5minutes. The shower floods your room and by the next morning we just about had enough. The air conditioning and TV did not work. The bedroom was flooded from the show across the room. We were offered to go have breakfast whilst the poor housekeeper cleaned up the floors. Breakfast was a joke, the hot buffet felt like the previous nights dinner was dished up and if you order from the room service menu, the food comes an hour later. A medium steak will give your jaw a good workout because it’s that overcooked. We got one room”upgraded” to an “executive” room, this has a tv and an actual night stand. Not much else changed. Both my husband and daughter ended up being unwell from cold showers. The “executive” room is above the restaurant and you’d be blessed to have a peaceful night sleep if it wasn’t so noisy.

The staff were great.

Stayed in August 2023

We arrived here after an 11 hour journey and were greeted by a wonderful member of staff who took our bags, dusted them off, showed us to our room and just made our arrival so positive. The staff were great. The family room clean and large. The restaurant has loads of variety and although it took a while to come it was because it was all handmade and fresh. And they even packed us a breakfast to take for the early 5am bus. Thank you!

Stayed in August 2023

There was a window above the room door and a bright light right outside in the hallway.

staff was friendly and helpful.

Stayed in August 2023

Noisy from street at night. Bad smell in bathroom. Unbelievely ineffective service in the restaurant at the dinner buffet. Had to ask for glasses maybe 10 times. A lot of food were empty and was not refilled.

Spacious family suite at good price.

Stayed in July 2023

We stayed there before and after the safari and if I hadn't already paid we would never have returned! Our first room was a rooftop room for 4 people, but there were no pillows or bedside lamps for two of the beds and an unfinished kitchen and shabby furniture. But most of all, there was so much noise from the street - even though we were on the 4th floor - that we couldn't sleep. The windows could not close completely. Therefore, we emphatically asked for quiet rooms for the next night, which they promised us. We got two rooms, one of which was just below the rooftop room and with the same noise due to bad windows. In addition, a continuous noise from a machine from the hotel itself, noisy from 01 am to 06 am. The second room we got was completely without windows, but here too we could hear the noise from the hotel machine (perhaps the aircom system) so much that we couldn't sleep here either. When we complained to the reception, they promised to turn off the machine but it didn't happen. In addition, these rooms also had shabby furniture and electrical cords hanging from the wall. The breakfast was far from home-made, and when we ate in the hotel's restaurant on the last evening, my adult son became ill from their signature burger. First and only time one of us got sick from food on our 14 day trip in Tanzania. Overall. Find another hotel.

Strong wifi

Stayed in July 2023

A lot of noise and bright light entered the room, so remember to bring earplugs and an eye mask. The Wi-Fi was down the entire last day on our floor. We asked when it would be fixed, and they said "soon," but it never happened. The shower was cold even though we had turned on the heater. There was only hot water for 30 seconds, and the drain would clog immediately, causing water to flood the floor. The room was very small. They lost two pairs of our socks in the laundry and couldn't find them. They claimed we hadn't handed them over, even though they had signed the count and talked to us at the reception. It's just not acceptable. We wanted to visit the Napuru waterfall and asked them about the price if they arranged transportation. They said it would cost us $50. Instead, we took a tuk-tuk, and it only cost $5. So they tried to rip us off with a $45 difference for a 20-minute ride.

Approximate breakfast, not really amazing.

Stayed in July 2023

Lots. Cold. No duvee to keep warm. Poor breakfast choices that ended 10am. Rude waiter "called Good luck".

Nothing really

Stayed in June 2023

N/A

The food was excllent

Stayed in June 2023

I already explained,unexperienced front desk

I wasn't happy at all,first I was charged twice to pay for a room that I paid for already Normally payment is due on spot not after stay,I was bitten by mosquitoes,no elevators??I have knee problem.Above all I had a very bad experience,this is the first hotel I wasn't happy at all.

Stayed in May 2023

Dinner was of limited 'taste'

Stayed in April 2023

ambiance

friendly workers

Stayed in April 2023

The decor is weird. Lots of grade changes, in unusual places. Our room didn’t have a window to the outside, only on to the hall, which we didn’t like.

This hotel is in a great location, on a walkable street with lots of useful shops and services, eg. a minimart, a liquor store to buy wine and beer, a couple of drugstores, and I was also able to get a Teva sandal repaired while I waited.

Stayed in February 2023

The room AC wasn't working properly. The mattress was super hard. The furniture was old. The room they moved us to after the first one AC wasn't working that room shower hot water only last for a minute. There was some exposed wire behind the bed next to the wet room AKA bathroom. The door hit the sink when opening. It's so much I don't want to give Green Mountain Hotel anymore og my energy.

The breakfast was ok could have use a variety of meat.

Stayed in February 2023

The noise! We saw only 2 reviews about the dogs. We stayed in one of the last rooms in the building and didn't sleep because of the 5 dogs of the neighbour behind kept us awake the whole night. My husband is a light sleeper, but I normally sleep through everything. Even I couldn't sleep and had a terrible night. Food is average and very salty The beds are short for an european (1.70-1.80m) This is common in Tanzania, but still expect to sleep with your feet out of the bed.

Staff is very friendly. They tried everything for us like calling tour operators. We even got a free upgrade :)

Stayed in February 2023

In our room it took long time to drain water during and after shower.

The restaurant and breakfast was great, delicious. The room was extremely clean and comfortable. I must also mention cleaners for room 205, really great and always smiling. All staff were very friendly and helpful, absolutely incredible. We would absolutely return to this hotel. Thank you so much.

Stayed in February 2023

Swimming pool

Mixer of the shower was broken, not working and they didn't seem to care

Stayed in February 2023

Nothing. Everything was perfect!

We stayed at Green Mountain the first night after arrival to Arusha and liked it so much that we booked it also for last two nights. Both rooms we had were spacious and clean, and there was a cleaning service doing our beds everyday (which we didn't expect). Green Mountain has also a very friendly and talkative staff (warm greetings to Bahati Nzuri "Good Luck") and they serve an exceptional huge breakfast - we loved it! The hotel's restaurant serves fresh local food - we tried chicken in peanut sauce, chipsi Mayai, and tilapia fish in coconut sauce. It's worth it to be patient and wait around 30 minutes for each of the delicious dishes (waiting for food in Tanzania is a standard as everything is being prepared fresh). Next to the hotel is a gas station where you can easily get a boda-boda, bajaji or dala-dala to the center. You can also find a minimarket next door and a fruit stand just on the opposite side of the road.

Stayed in January 2023

The fact that i was not allowed to be Carry away my food since I have a bar appetite early morning.

The hospitality of the staff.

Stayed in December 2022

Too small room big bathroom. Too loud from cars and motors

The room was small to my expectation but food and service is exerlence

Stayed in December 2022

The bathroom is very compact. We are still not to sure how to use a shower installed next to the toilet, without spraying the whole bathroom, only to clean and dry it afterwards. Still, it was very, very clean.

The bed was very comfortable! The restaurant and the included breakfast was great! The room was extremely clean!

Stayed in October 2022

Everything! The staff is very friendly and attentive, the rooms are comfortable and the breakfast and dinner delicious.

Stayed in October 2022

Everything! The rooms are comfortable, the staff is super friendly and attentive, breakfast and dinner very delicious.

Stayed in October 2022

Maybe good to clean drainage in bathroom. It took long time to drain water during and after shower. Otherwise everything was very well.

Staff were very nice. Breakfast was excellent. No complicatons.

Stayed in August 2022