The fact that we were rushed out. Once our stay was over there was no politeness on the phone. The person on the other end of the line was like “I don’t understand your problem” that’s when we decided to leave and never come back.

Very clean and relatively quiet once you are inside

Stayed in September 2024

Not in the best neighborhood, but building itself stands out and very secure. Also we could have some wifi extenders to the master bedroom in the 3-bedroom apartment. These days, everything runs on internet.

Excellent service, exceptional staff especially Gilbert, Saleem(?), Lucy, and Norah. Highly maintained facility and very clean. All amenities provided, and even more, upon request. Very comfortable for us, and was home, away from home. We will definitely stay there again wherever we are in Kampala. Actual photos attached, close to pics shared.

Stayed in August 2024

Location is a little bit loud

Very spacious

Stayed in August 2024

No shuttle back to airport. Expensive restaurant. Made me pay for late check out (2 hours)

Clean and chic

Stayed in June 2024

The location is less than ideal. There isn't much to see in the area. However, since this was a short stay for me before heading back to the States, I didn't mind the location. Also, the driver was slightly late with picking me up from the airport. It wasn't a big deal, but it would have been ideal for the driver to be present when I arrived.

It was a delight to stay at this apartment/hotel. The staff was kind, accommodating, and prompt. The apartment was well-decorated, clean, and spacious. The breakfast and lunch was extremely delicious. For example, I had a continental breakfast, but it everything tasted fresh. I appreciated the complimentary airport pickup and drop off and laundry service. The WIFI worked well. I will definitely stay at this apartment/hotel again when I come to . Norah and her team are incredible.

Stayed in July 2024

This apartment hotel has been done with lots of care, expertise and thoughts. We took the room on the upper floor and had the remote view of airport with landing and taking off aircraft. The sitting room is very spacious, nicely arranged and equipped with all necessary amenities. Smart TV had all possible channels and applications. The beddings in the bedrooms were just perfect and air conditioning worked nicely. Outside there is small bud very lovely swimming pool with crystal clear water and bar nearby.

Stayed in June 2024

The hot water wasn’t hot, barely warm, and the pressure was quite low. Need shade for the breakfast area and better tables/chairs around the pool.

The AC worked great and it was super clean. The staff is excellent and accommodating. Very secure location. Netflix and DSTV worked well.

Stayed in June 2024

Nice rooms

Great place with great people

Stayed in May 2024

I didn’t like location, and in bathroom sink very high and towels railing also high.

Property is nice and staff also good

Stayed in April 2024

Location very conjunction area, Neighbourhood problem all night music on..and bathrooms size is very small.

Cleaning, and with kichan also..

Stayed in April 2024

Nothing, honestly.

Extremely modern and well furnished apartment with Netflix on the wall-mounted TV.

Stayed in April 2024

The location isn't so great. But the stay was so damn comfortable... The apartments are soooooo neat and clean... 10 out of 10...

Everything, the staff was super supportive.

Stayed in March 2024

The internet wasn’t too great but I believe the provider was doing area maintenance at the time.

Incredible property and facilities. So modern and lavish. The staff were wonderful and the chef prepared incredible food.

Stayed in March 2024

During the night there was a party and it was very loud. It doesn't depend clearly on the accommodation, but it was hard to fall asleep.

The staff was really nice and available to everything we need. they picked us up at the airport late in the night. The accommodation was comfortable with everything we need for our staying. Breakfast was fantastic!

Stayed in February 2024

Staff was amazing, transport was also available and helpful. Great breakfast.

Stayed in February 2024

Great facilities/amenities right next to the airport. Good food too.

Stayed in January 2024

Noise at night

Great location close to airport but very noisy at night. The locals like to party. Food was lovely. Staff were great and I can’t fault the accommodations or cleanliness.

Stayed in January 2024

The only thing I didn’t like was that, at first encounter, the menu item selections for the restaurant were pretty slim. However, don’t despair! I discovered that Chef’s Dale and Gilbert will cook to order provided they have enough lead time. How extensive they’d go is uncertain, however, for my wife, myself and our guests, every time we ate on site they accommodated our “off menu” requests in addition to those on the menu.

Wilson and the entire staff were excellent. We actually stayed here at the beginning of our time in Uganda as well as at the end. On our arrival, we were very early into Entebbe and our airline failed to send the luggage for practically everyone on board. This created a 2-3 hour delay getting out of the airport to where Wilson was waiting to pick us up. He was still there, courteous and helpful, without any angst due to our delay. Additionally, when we arrived at the hotel, it was much too early to check in. No problem, the staff fixed us up in another room where we could relax and even shower if we wanted, and brought us coffee, all at no charge. This was a new level of customer service for me. Of course, I understand that if they didn’t have the space, it would have been different, but they did and going far beyond what was expected earned them the highest honors.

Stayed in January 2024

Nothing

Everything about the property was to perfection. The property was very spacious, clean and included all the amenities you would need to make your stay more relaxing. It surely beat living in a conventional hotel. Wilson always went an extra mile to see to it that we were comfortable and that we had everything we needed. We will surely be staying here again ☺️it was the perfect way to end our trip to Uganda. Great value for money and the perfect hosts. I highly recommend it! Oh and you get free airport transfers😜

Stayed in January 2024

There is room for improvements in food.

This is super comfort apartment with well maintenance. If you are from western countries, this could be good choice for start of your trip while adjusting to different yet beautiful Uganda vibe.

Stayed in January 2024

Perfect stay…

Stayed in December 2023

It was no fault of our hosts (and I actually really enjoyed watching/listening!) but just a heads up the music was a little loud coming from the pork joint/bar across the street at night so you may want earplugs if you are a light sleeper.

The apartment is spectacular. The modern amenities (air conditioning, amazing showers, fridge/freezer, Netflix, etc) was the perfect place to unwind after our 14 day safari. An added bonus was the little pool - it was heaven sent after a very long, dusty drive from Mburo Nat'l Park. We ordered dinner upon our check in - the grilled fish filets and mashed potatoes was one of the best meals we had our entire vacation. Breakfast was delivered to our room the next morning and was also delicious. From the moment we checked in to being dropped off at the airport, Wilson, Norah, Delgracious, and the entire staff went above and beyond to make our stay comfortable. Wilson was sooo gracious to allow us a very late check out since my partner was feeling ill; he also arranged a boda boda (which I highly recommend as a method of transport during your stay!) for me to get to and from the botanical gardens. The location is a little out of the way from the main tourist area, but I actually enjoyed watching the locals go about their day/evening. A big plus is that it is only a 15 minute-ish drive from the airport.

Stayed in December 2023

Everything was good, good accommodation with all the necessities, lovely staff and very welcoming. The place was exactly like in the pics

Stayed in December 2023

-

Excellent staff Great breakfast Clean Spacious Comfortable Nice pool

Stayed in October 2023