Add go carts to move around

It was good but the road to the location was dusty

Stayed in August 2025

Fruit flies were hovering over the food; surely a hotel of this caliber could cover up the food? The food like katogo, was cold, not sure if they forgot to turn on the warmers. We ate lunch, mostly delish but took forever to be served. My daughter ordered dragon chicken but was disappointed and did not eat it. It would be nice to have pool activities e.g water aerobics, bingo etc.

Breakfast had plenty of variety, times were good, staff very helpful in helping us carry to beautiful location tables on grounds. There was a green snake outside our cottage on AC unit, we were relocated quickly. The AC in one of our cottages could not be fixed, so we were relocated to another cottage. Staff were responsive and very courteous. Pool was great, lifeguard was attentive, pool bar rarely staffed.

Stayed in July 2025

The place needs maintenance. It is run down. bathroom tiles are broken. Rusty. Children play corner is dirty, broken swings!

Good venue. Spacious rooms.

Stayed in July 2025

The waiter asked us are we the staff, it sounded weird

The view of the river

Stayed in July 2025

Stuff are very slow, if you order something it takes a long time to bring even the bill comes very slow

Nice place, great location with nature

Stayed in June 2025

Missing some dishes

Beautiful playful monkeys and good service was a top notch

Stayed in July 2025

Breakfast was excellent, except the first morning when the restaurant was overrun by guests arriving at the same time....

Stayed in June 2025

Facility is okay but lacks maintenance and poorly managed. Beddings are too old, inadequate sandles, drawers are old, saves are non functional, toilet door doesn’t close from the inside, bedside lights don’t work. Mosquitoes invasion in the night disturbs peaceful sleep, I shared this with management after the first day and no solution was given. This can be solved by using electric mosquitoes traps. They have a nice facility at their disposal but lack proper maintenance team. The facility needs face lifting and proper marketing on social media through influencers to sell out.

It’s spacious all round ( compound, rooms, swimming pool, gym). The tennis court is nice but needs new rackets and net properly hanged.

Stayed in June 2025

Some things need updating

Location & facilities , great breakfast

Stayed in April 2025

Toilets/ changing room were not clean at the pool and spa( some of the time)

The guest service

Stayed in April 2025

The lodge is very nice, but the accommodations are showing their age a bit… no convenient wall plugs for electronics, AC units likely need service, some fixtures are looking a bit worn… However, the staff were all quite friendly and responsive. Breakfast was decent, and the views are very good. This place could go from very good to excellent with a bit of maintenance and refurbishment.

Stayed in April 2025

Food orders take so long ,we waited over an hour twice for poolside lunch orders

Nice rooms with lovely setting and good breakfast Lovely staff

Stayed in December 2024

Far to walk to the cottage

The view, swimming pool

Stayed in November 2024

Not a tour agent friendly hotel

Standard service and good view

Stayed in November 2024

The room Furniture is old , the room tvs are not smart tvs and infact my tv was not working

The ambience , customer care , cleanliness, breakfast

Stayed in August 2024

everything was good for breakfast good work

Stayed in July 2024

The bathroom needs to be upgraded to standards. Also the water tap sprays for muslim washing and cleaning themselves needs to be installed.

The location of the resort and natural trees and the monkeys around.

Stayed in July 2024

The mattresses are not comfortable, the facilities are old i.e. need an upgrade and the phone kept ringing and when we answer it would hang up and it happened at least once a day throughout our whole stay. Initially, we thought maybe it was a mistake but it was persisting and we muted the phone. Breakfast hours are to end at 10.30 am but on our last day, we went to the breakfast area at around 9.30 am and most food was over including there were no plates. We had to wait around in line with other people (lots) waiting for a re-fill when they finally brought the plates, there was no re-fill of the depleted food options so we had to eat limited choices. I had to demand for bread to be brought so at least I could have something to eat with my kids. It is not clear why the food was over and re-fill was not done whilst it was yet one hr before the end of breakfast. Towards 10.15 am they added the bread and a few things I think just to pull the time to 10.30 am. That was not great meaning if you are staying at this hotel try to make sure you are among the first to enter the breakfast area. Just to add throughout the shortage of the re-fill there were plenty of servers passing and notified of the finished food but no urgent action was taken. One more point about cleanness, there was moping of the bathroom and the room but my son had dropped some food particles in bed. the cleaner just returned the bedsheet as it was and organized the pillows instead of removing the particles even if the bedsheet was not changed. We had to do our cleaning before getting in bed. I am sure the cleaner saw them because when we left for the day trip all the bed covers were tossed aside.

The facilities outside and the location are great. There is a direct view of the river Nile, the pool is clean, big, and deep with a shallow end which is suitable for experienced swimmers and kids who may not know how to swim, and the food is good i.e. tasty.

Stayed in July 2024

Not restaurants around, location a bit far from town

Very beautiful location!!! Amazing natural environment

Stayed in April 2024

Upon arrival in the evening with my elderly mother I was told that they did not have any room available for me even though I had a booking in advance. They were fully booked I was told. It took awhile before they even could tell me the truth. They knew this when u arrived. They would check the computer but did not ask me for my name. It was not professional at all. Could’nt they gave key ne k is in advance? Then I could have planned then at almost 8 pm? Much to be desired when it comes to service and planning.

Location.

Stayed in June 2024

Small glitch at check in with a double charge. The lady sorted it out speedily. The noise levels from the IRA party all night

We liked the entire experience.

Stayed in June 2024

Dinner

Fair

Stayed in May 2024

Breakfast could be better, with fresh coffee - not instant Nescafe!

helpful staff and good facilities at a great location.

Stayed in February 2024

Serenity

Stayed in January 2024