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Reviews of Best Western Plus Executive Inn 3 stars

18880 East Gale Avenue, Rowland Heights, CA 91748, United States

#1 of 3 hotels in Rowland Heights

Guests' Choice

Review score

Based on 159 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.8

  • Value for money

    8.1

  • Free WiFi

    8.8

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Showing 1 – 25

  • Reviewed: 28 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Yoy can feel the ages in the rooms and TV is only air TV no Smart TV possibilities

    Location, breakfast and facilities

    Stayed in January 2024

  • Reviewed: 1 January 2024

    8.0
    It was pleasant, the noise from the road is a little bit too much.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights

    Too close to the freeway (Noise issue), Surge protector is too small to handle Microwave.

    Location near so many restaurant and convenience store.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    9.0
    Good stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Looking a bit old, elevators very old and AC super old and noisy.

    Friendly Staff, good value for your money, what you expect from an Executive Inn

    Stayed in December 2023

  • Reviewed: 31 October 2023

    8.0
    I would stay in this place again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Good breakfast Comfy bed

    Stayed in October 2023

  • Reviewed: 23 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast

    Confort

    Stayed in October 2023

  • Reviewed: 5 September 2023

    8.0
    Overall it was not a bad stay.
    • Couple
    • Business King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    We showed up Saturday at 11am and first thing they said “ check in is at 3pm”. They still allowed me to check in however they weren’t very happy about it. Staff gave me a hard time about booking with a 3rd party. We didn’t make it one day. And I was told they couldn’t refund me that money. Which I never asked or argued about. We knew we would take a lose.. They also were painting the stairs which was an inconvenience knowing it was a long weekend. They could’ve done the painting during the week.

    Bed was the comfiest I’ve had in a long time. 10 out of 10 for the bed.

    Stayed in September 2023

  • Reviewed: 17 August 2023

    8.0
    Newly renovated and comfortable rooms.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Horrible WiFi that kept dropping. Was not able to connect my laptop at all. The A/C unit was a bit noisy.

    Newly renovated and comfortable rooms. Very friendly staff. Enjoyed the quiet from an interior room which did not face the freeway. Close to our destinations for the day. Very comfortable beds

    Stayed in July 2023

  • Reviewed: 7 July 2023

    9.0
    nice location and nice inn
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    none

    pretty neat and convenient

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The area

    Good location friendly staff i liked they had smoking area definitively a plus for me

    Stayed in June 2023

  • Reviewed: 30 June 2023

    8.0
    Very good
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Very accessible; good complimentary breakfast

    Stayed in June 2023

  • Reviewed: 22 May 2023

    9.0
    price little bit expansive
    • Business trip
    • Solo traveller
    • Business King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Price

    I like the location, and close to anywhere surrounding LA

    Stayed in May 2023

  • Reviewed: 15 May 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We switched rooms at the start of the visit due to the freeway noise. Other than moving your hotel away from the freeway I don’t have a suggestion.

    The breakfast was excellent! The food and drinks tasted good, the options were good, the dining room was clean and well attended to. The gentleman who brought the food and cleaned up the area worked hard and was consistently pleasant and courteous (he is a gem!). I enjoyed every breakfast in your dining area. The room was very clean and well stocked.

    Stayed in May 2023

  • Reviewed: 12 May 2023

    9.0
    Highly recommend - Good location with 24 Korean food in walking distance!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool looked a little green so we skipped that. I didn’t realize there was a game room until we were checking out.

    Clean rooms; easy check in; comfy beds

    Stayed in May 2023

  • Reviewed: 10 April 2023

    8.0
    Nice stay
    • Leisure trip
    • Solo traveller
    • Business Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Very simple breakfast

    They found my sun glasses on the parking! Good quality price rate Nice team

    Stayed in March 2023

  • Reviewed: 21 March 2023

    7.0
    No shuttle to shopping malls, don't rely on morning call from staff. Next to big supermarket.
    • Business trip
    • Solo traveller
    • Business Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    I stayed for two nights, and have asked for morning call both mornings, but none came through, lucky I also set my own alarm. I have complained on the first day, staff came and said it is fixed. Next morning I need to catch 6am shuttle to airport so it was important that they don't mess up again... but they mess up again, i complained when check out, the receptionist didn't apologise and said "well the day light saving will reset the clock tonight"....but how will that help me?? coming from overseas, it is particularly important about the morning call. All disposable cups and bowls and cutlery and shampoo, not environmentally conscious at all. No shuttle to shopping malls since Covid, pls take off from your description. It has been 3 years since covid hit, and you still advertising about the shuttle service... misrepresentation. Basic breakfast.

    I went for the room one better than the basic room, worth the upgrade if you want to sleep. Good size room. next to a big supermarket and few restaurants.

    Stayed in March 2023

  • Reviewed: 11 February 2023

    9.0
    Our stay was comfortable and relaxing and I am definitely coming back.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The proximity to the highway makes it hard to avoid the constant noise of vehicles but amusingly enough, they do provide ear plugs in the room.

    They have an amazing buffet style breakfast. The staff is always kind and courteous. The location is close to many great restaurants and shopping locations. The beds are extremely comfortable and the rooms are always well kept.

    Stayed in January 2023

  • Reviewed: 31 January 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    no smoking room

    very clean and very near to the restaurants

    Stayed in January 2023

  • Reviewed: 27 November 2022

    9.0
    The king size bed, conveniences in the room for my disabled husband, plus a microwave, frig, Wi-Fi, tv, and super clean-
    • Leisure trip
    • Couple
    • King Room with Roll-in Shower - Disability Access/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    we did have to drive to a closer parking place to access the morning breakfast

    it was convenient to park in front of our room. my husband is disabled and the room was on the bottom floor which was a plus.

    Stayed in November 2022

  • Reviewed: 14 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Business King Room - Non-Smoking
    • Stayed 2 nights

    Traffic noise, even facing away from the freeway

    Good breakfast, gym was nice and clean, room was big and clean, and the staff was super helpful and efficient

    Stayed in October 2022

  • Reviewed: 12 September 2022

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Remote in room somewhat functional, breakfast little cool.

    Front desk service was great, courteous, clean and updated rooms, overall facility clean. Great location, many restaurants all around

    Stayed in September 2022

  • Reviewed: 29 July 2022

    7.0
    Room was comfortable and location was good not too far from Disney.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    During our 6 night stay we did not get full housekeeping service once! All we got was clean towels and our trash taken out even though I requested full housekeeping service a couple of times. It would not have been a problem if we had stayed only a couple of nights but 6 nights and no full service at least once?! I do believe that for what your charging per night that’s a service that should be offered regularly or perhaps charge less? Also the knob to regulate the temperature on the fridge was broken.

    The room was clean at check in and comfortable and breakfast was very good!

    Stayed in July 2022

  • Reviewed: 19 May 2022

    9.0
    great stay
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    no

    good

    Stayed in May 2022

  • Reviewed: 11 April 2022

    9.0
    Great !
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Cleanliness

    Stayed in April 2022

  • Reviewed: 27 March 2022

    7.0
    value and location is great
    • Leisure trip
    • Couple
    • Business Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Walls are very thin and I could hear the couple next to our room all night. couldn’t sleep

    friendly staff and very clean. I loved that the room was downstairs.

    Stayed in March 2022

Showing 1 – 25

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