13428 Blue Heron Beach Drive, Lake Buena Vista, Orlando, FL 32821, United States
#185 of 388 hotels in Orlando
Guests' ChoiceBased on 375 hotel reviews
8.3Cleanliness
8.1
Comfort
8.2
Location
9.2
Facilities
8.2
Staff
8.2
Value for money
8.5
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 7 May 2024
Mike
United StatesMy room had such a strong smell. It was a deodorizing smell. Way to strong. We got in very late. It was overwhelming. I opened window and doors but I was exhausted and wanted to go to bed. lucky i found a mask still in my suitcase i wore to sleep. I bought Lysol to try to tame it down the next day. It got better daily but it was too much. Place was clean, not need to knock you out with Oder. I stayed here a few years back it was a nice place. They are now dated and worn. The walls have touch up paint all over. Looks tacky. Just pain the walls.
Stayed in March 2024
Reviewed: 28 April 2024
Zouhir
United StatesIt smelled the cigarette inside the room
Good
Stayed in April 2024
Reviewed: 21 April 2024
Daniel
United StatesThe furniture needs to be updated.
The view and the location
Stayed in March 2024
Reviewed: 13 April 2024
Avery
United StatesFurniture was old and worn!
Location
Stayed in April 2024
Reviewed: 8 April 2024
Karen
IrelandThere was minimal cleaning of our suite.
The location to the parks and restaurants.
Stayed in April 2024
Reviewed: 7 April 2024
Jorge
United StatesVery nice place close to Disney lots of stores and food near by. The lake view is my favorite beautiful day and night.
Stayed in April 2024
Reviewed: 24 March 2024
Alexandra
United StatesThe room was very dirty, dust bunnies everywhere, and the appliances need to be upgraded; ex I think every blinds in the rooms had a falling piece that needed to go back in place..
The location and the beautiful lake view, the sunset is especially beautiful to wake up too. The pool was amazing too!
Stayed in March 2024
Reviewed: 12 March 2024
Carol
United KingdomNeeded a good deep clean, place was dated and not clean.
Good amenities, comfy bed and good location
Stayed in March 2024
Reviewed: 12 March 2024
Gregg
United Statesdidn't like or use the two chairs. they are adirondack style and hard to sit in.
elevators were phenomenal. Loved the heated pool.
Stayed in March 2024
Reviewed: 7 March 2024
Malia
United StatesThe room was outdated, musty & didn’t feel clean. This however wasn’t a deal breaker, we bought supplies, cleaned our unit & made it livable for our stay. The views did it all, hands down made up for the room!!! We loved it! Adapt, conquer & find the Beauty in this property!! This truly is a gem!
The Views were incredible! The staff were super accommodating & attentive! The location was perfect!
Stayed in March 2024
Reviewed: 5 March 2024
Sheldon
United KingdomFurniture and condition of rooms are dated and could do with a wee spruce up.
Friendly staff. Great location. Great pool.
Stayed in March 2024
Reviewed: 23 February 2024
Julia
United KingdomThe accommodation was extremely tired and very worn - threadbare carpets and very worn out furniture . Also a very musty smell when entering. We went straight to a store and bought fabric deodoriser!!!
A beautiful place to unwind- great views - amazing pools - super friendly and helpful staff . Especially loved that the hot tub and bar were open until 11pm !!! Very clean apartment with facilities for cooking and washer /dryer too.
Stayed in February 2024
Reviewed: 7 February 2024
Vanfleet
United StatesThought there be more to do. Small bar and it was out side.. when we look it up.. they made it seem bigger
The size of the place
Stayed in February 2024
Reviewed: 10 January 2024
Blessing
NigeriaThe Wi-Fi was failing intermittently. There is need to change the furnishing in the living room to give a modern look
it meet my expectation.
Stayed in December 2023
Reviewed: 4 January 2024
Sally
United StatesHardly any bedding on the bed in master bedroom, and it was chilly this time of year. Door to bedroom did not latch shut or close at all and couldn’t be locked or closed at all for privacy. Bright light coming into bedroom at all times needs some room darkening curtains or shades to prevent outside light from shining into room.
Extremely close to everything at Disney. You could even see the Epcot ball from the corridor walking to the elevator. Very clean!
Stayed in January 2024
Reviewed: 26 December 2023
Gary
United StatesA lack of maintenance in the room but nothing that bad. It was addressed.
The view and the location.
Stayed in December 2023
Reviewed: 23 December 2023
Matthew
United StatesPlumbing issues. Toilets had slow leaks and so would refill the tanks every 20 minutes or so. The showers never got hot.
Wonderful location, nice big apartments.
Stayed in December 2023
Reviewed: 20 December 2023
Helen
New ZealandTHE WEATHER!!! Furniture is a little dated but comfortable
Everything
Stayed in December 2023
Reviewed: 19 December 2023
Yee
SingaporeBeds are too soft. Furniture is very dated. Not enough pots and pans.
Location cannot be beat. 5-15 mins to Disney World and under 20 mins to Universal.
Stayed in December 2023
Reviewed: 16 December 2023
Richard
United StatesDue to the location of the resort, the traffic in the area was very busy. It was difficult to get into and out of the resort. There were some very minor issues with our room: Handle in main bathroom tub was loose; sink drain plug did not work; TV in living room had a line through the picture; hair dryer in second bedroom did not work. None of these issues had a negative effect on our stay.
The property met all my major expectations: comfort, cleanliness, and quiet. The room was actually larger than I expected. I liked the location in relation to all the things we planned. All the attractions we were visiting were close. There were numerous dining options to chose from in the immediate vicinity.
Stayed in December 2023
Reviewed: 11 December 2023
Sean
United StatesThe tubs in both bathrooms and kitchen sink had tiny ants roaming around the faucets/drains. Water pressure was pretty weak for the tubs/showers.
Beautiful views from the balconies off the living room and master bedroom. Relaxing atmosphere by the pools and wonderful staff at the tiki bar.
Stayed in December 2023
Reviewed: 11 December 2023
Daniel
SpainHot water wasn't hot enough, specially when showering at night.
Great location, really close to Disney Springs.
Stayed in December 2023
Reviewed: 4 December 2023
Zohaib
Saudi ArabiaI haven't received my deposit back as yet, it's been 3 days, I am trying to contact you by unable to reach Please get me back in this
Location was excellent and size of apartment was huge, it was a comfortable stay with great views from the balconies
Stayed in December 2023
Reviewed: 22 November 2023
Lisa
United KingdomMore detail to the cleaning of out of reach areas
Location, size of room and view
Stayed in November 2023
Knokke-Heist, Belgium
Uzhhorod, Ukraine
Santa Domenica, Italy
San Giovanni Rotondo, Italy
Trapani, Italy
Merzouga, Morocco
Guangzhou, China
Tighnabruaich, UK
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content