Ocean view is a bit overrated, very far over a parking a lot and busy road you see some ocean. The room service comes in paper boxes without decent tableware. They don't pick up the phone for room service, but you have to go downstairs to place the order.

We had the suite for 4, which was a nice size for all of us. They were very friendly giving us the necessary bedding and pillows. They have a nice roof terrace bar.

Stayed in August 2024

Very nice staff, make you feel at home

Splendid in all aspects

Stayed in August 2024

Great location, great rooms, great staff

Stayed in August 2024

Nothing

Decor, location, spacious room, allowed pets, great beds

Stayed in August 2024

We paid quite a bit for our room for 2 nights, but our view was of the top of a roof and an air conditioning unit. When I asked to be moved, since we had already unpacked, they denied my request because they would have to clean the room again. Next time I will specify a higher floor with a better view.

The property had a beautiful ambience and open concept. I loved their use of wood, and leather, and especially liked the design of the rooms and bathrooms. It was also situated at a section of Portland that was very convenient to many restaurants and shops.

Stayed in July 2024

Very clean, great location, welcoming staff.

Stayed in July 2024

Location, decor, size of rooms, functionality and use of space within the room, comfort of the beds, kindness and warmth of staff. Quick elevators, helpful and self sufficient water refill stations for the rooms. Good food option downstairs Great views of the the pier/port from higher floors!

Stayed in July 2024

Everything was good. We couldn’t use the room bar as too busy.

By car from Boston

Stayed in June 2024

The wooden detail above the beds was very dusty.

Brilliant central location with safe place for our car. Wonderful staff particually Nicole at the front desk. She was professional and she was so kind and like a friend helping us with places to dine and things to visit. The room was HUGE and well set up. I was thrilled that finally a large hotel in USA had sustainabile iniatives such as not plastic water bottles, cups etc packing. There was a note they had glass bottles for us to use to fill with water and aice machine on every level which we used and the water tasted good.

Stayed in June 2024

More food choices in the rooftop restaurant/bar The room is lovely with good service

Stayed in May 2024

Loved the modern decor, reminded me of canada

Stayed in June 2024

Nothing really it was great.

Location was perfect. Parking was very expensive but because we were walking distance to pretty much everything we dropped off the rental car a few days early. The hotel was beautiful and had great onsite dining options

Stayed in June 2024

Rooftop bar was great.

Stayed in June 2024

Nothing to complain about

Loved everything can’t wait to stay again The room felt like home Plenty of storage The design was stunning

Stayed in May 2024

Everything was great!

Beautiful and clean hotel. Fantastic location! Old port neighborhood is very walkable. We only needed the car to go to see the lighthouses. Luna, the roof top bar was very cool with awesome staff and drinks. The Salt Yard breakfast sandwich was excellent!

Stayed in May 2024

1. One out of the 2 elevators did not work the entire weekend which caused huge waiting time of 10-20 minutes !!! The management claim the there is no service for elevators over the weekend is a not true ! Such a reputable hotel could have had a retainer service contact that would work over the weekend and avoid this mess!!! Such maintenance contracts exist all over the world and for sure in cities in the US! I would expect a partial refund on top of the obvious apology !!! 2. The breakfast offering is not good and does not suit such a reputable hotel

The rooms are great

Stayed in May 2024

Hotel was bright n new with full facilities. Staff were friendly n courteous

Stayed in May 2024

The bed mattress was extremely soft which I am not use to.

An amazing stay. Very clean hotel and the location is what you look for on vacation. If have a car I highly recommend to park your car for 5$ whole day at Portland Parking Division a cross from Becky's Diner

Stayed in April 2024

Location is fine for access to activities but "neighborhood" is pretty unattractive.

Mediocre.

Stayed in May 2024

I had no complaints

The entire room experience was top notch. Sheets were amazing. Bed was super comfortable and the shades allowed just the right amount of light.

Stayed in April 2024

Wish had a pool

Great location. Beautiful facilities. Staff was wonderful

Stayed in April 2024

I loved everything about this hotel. I have no complaints about anything. May they continue to stay great!

The hotel was beautiful. The staff was lovely and I mean the whole staff. Everyone always had a smile on their face at all times. Everyone was pleasant. The lounge where you can hang out is convenient, with a beautiful ambiance, great food and drinks.

Stayed in April 2024

Staff, shower, flex space to use before room was ready.

Stayed in April 2024

Nothing! The hotel was everything I could have wanted and needed

Location was close to everything. Staff was amazing. Roof top bar was an amazing added bonus to an amazing and clean room. The breakfast from the cafe was top notch with perfect Lattes.

Stayed in March 2024