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Reviews of Chateau Inn & Suites

9565 Firestone Boulevard, Downey, CA 90241, United States

#10 of 10 hotels in Downey

Guests' Choice

Review score

Based on 129 hotel reviews

4.2

Score breakdown

  • Cleanliness

    4.7

  • Comfort

    4.9

  • Location

    5.6

  • Facilities

    4.8

  • Staff

    5.8

  • Value for money

    4.9

  • Free WiFi

    4.2

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Showing 1 – 25

  • Reviewed: 25 July 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Lacks cleanliness and proper bed sheets

    Stayed in July 2024

  • Reviewed: 28 July 2023

    5.0
    Employees very helpful, but I would not stay there anymore
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking, not safe

    Terrible parking area, it look like apartments and family live there

    Stayed in July 2023

  • Reviewed: 19 March 2023

    4.0
    the room smelled like smoke and the cover sheets were filled with cigarette holes. the walls had holes, small roaches we
    • Business trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    the room smelled like smoke and the cover sheets were filled with cigarette holes. the walls had holes, small roaches were come in and out of the holes. we couldn’t sleep because it was very disgusting.

    nothing

    Stayed in March 2023

  • Reviewed: 12 November 2022

    5.0
    Poor Management / Understaffed
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The employee at the front desk however, didn't seem to be bothered when the other one employee had a large volume of rooms to clean prior to guest check-in. I notified the employee in the front desk, who seemed to be on her phone for personal reasons, of our filthy room which included, unwashed bedding on the floor, overfilled trash cans and dirty restroom, but she was quick to cut me off to urge me to ask the overworked employee, who clearly had too much on her hands. I helped her wash our bedding, but I went to the dollar store to purchase cleaning supplies and clean the restroom.

    The one employee that was cleaning all +15 rooms, was clearly overworked, nonetheless she was kind, effective and quick If I asked her for something. The pool was ok. The location was amazing! I would only stay again for the bars and shopping center that surrounded the area.

    Stayed in September 2022

  • Reviewed: 12 September 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Pool

    Stayed in September 2022

  • Reviewed: 16 July 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    it’s not really a hotel or motel. It’s more like a temporary residential. I didn’t end up staying because I just didn’t feel comfortable. Don’t go based on the pictures.

    the pictures online

    Stayed in May 2022

  • Reviewed: 12 January 2022

    4.0
    uncomfortable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    no towels , bathroom light didn’t work , no shower products, no hand soap, only 2 small pillows, only less than one full roll of toilet paper.

    furniture was nice.

    Stayed in January 2022

  • Reviewed: 27 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms need to be cleaner

    The location was good

    Stayed in August 2024

  • Reviewed: 24 August 2024

    1.0
    Very poor
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Roaches in room / fridge no cable or internet male manager has a habit of walking into rooms with universal key while occupied when thinking a single women is in it happened to us and found out later from others that (live) there it is a on going occurrence and yes I said live a lot of those rooms are occupied by ex and current drug addicts that pay for a weekly/monthly stay

    Can’t hear neighbors

    Stayed in July 2024

  • Reviewed: 12 August 2024

    1.0
    Didn’t stay here
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    A lot of people that looked like if they were in bad paths, broken windows in parking lot

    Nothing didn’t stay here because felt unsafe.

    Stayed in August 2024

  • Reviewed: 23 July 2024

    1.0
    Very poor
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing very bad place I have to leaving when I see the place

    Stayed in July 2024

  • Reviewed: 7 July 2024

    1.0
    Disgusting
    • Business trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Gisgusting

    Disgusting

    Stayed in July 2024

  • Reviewed: 13 May 2024

    1.0
    Horrible hotel, I regret wasting my money.
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    This is a very dirty property and very unsafe, I would not recommend to anyone mostly if you have kids. We had to leave the property after a couple of hours due to how unsafe it was.

    There was nothing to like about this property, the room was dirty, no towels, soap, etc. The property was dirty on the outside with buck of gang members and people drink around and inside the building .

    Stayed in May 2024

  • Reviewed: 13 May 2024

    1.0
    This hotel should be in this app! It cost me $103.00 I won’t stay on that place even for free, I thank God my kids weren
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    I should report this app and this hotel to the business bureau. Biggest red flag is that they do not refund your money. Let me tell you why. Parking lot has a lot of cars that don’t work. Among them, several cars were missing tires. Additionally, people were working on their vehicles. Hotel appears to be part of ROOMKEY housing for homeless people. Once we walked in the room it was worst, the from door was not locking, the room smelled like urine. Over all, it looked straight Out of ghetto movie. We only lasted 3 mins in the room. We walked out.

    Nothing! For your safety and that of your loved one DO NOT stay here! Death trap.

    Stayed in May 2024

  • Reviewed: 17 April 2024

    2.0
    Bad nasty
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Because it’s not clean have a lot of roaches

    You need better housekeeping personnel.. You have roaches

    Stayed in April 2024

  • Reviewed: 16 April 2024

    1.0
    Horrible experience. Needs to be closed down.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Everything

    It’s dirty drug infested and tvs don’t work. There are a lot of drug addicts there. My room was switched three times. Fist room drugs and pipes in the drawer that my child found. Second room trashed. Third room appeared clean but roaches came out the fridge and were in the tub. Also the tv didn’t work.

    Stayed in April 2024

  • Reviewed: 20 March 2024

    2.0
    The crazy new at a hotel.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    The they did give me new pellows in the new room. they were really friendly

    good customer service but over place was bad. the TV was droken and the door to the restroom did not close. they had to change the room we were first in due to the pollows were so durty and the room was not clean. i dont think i will be going there agian.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    1.0
    Definitely not gonna return
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    It was Dirty

    The Location

    Stayed in January 2024

  • Reviewed: 14 February 2024

    6.0
    Over all I was comfortably satisfied only because I don’t mind cleaning a bit and I tend to carry all my hygiene needs
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Room could be cleaner, working televisions, maybe a couple channels, and towels and tissue should be given

    For the most part the looks of mostly everything is decent.

    Stayed in December 2023

  • Reviewed: 24 January 2024

    1.0
    Very poor
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    Everything

    Stayed in January 2024

  • Reviewed: 17 January 2024

    1.0
    The Manager Was Disrespectful Towards Me On The Phone WhenI Asked To Be Moved Upon Arrival… He Tried To Make Me Feel As
    • Solo traveller
    • King Room
    • Stayed 3 nights
    • Submitted via mobile

    The Rooms Was Disgusting And The Heater Did Not Work At All(Spend Nights In My Sheets And Blanket) I Could Not Even Get Up To Stretch My Legs(How Cold It Was In The Room) The Room Did Not Seem Tended To(It Was Like) They Did Not Even KnowThe State Of Their Rooms… They let Other Guesses Disturb Other Guesses With Their Noises(I Had To Speak To Another Guess On Behalf Of The Property) To Keep The Noise Down, Iam Resting…Etc,,

    The Shower Had Hot Water And Pressure(I Had To Switch Rooms Right Away) Due To The Fact That The TV Was Not Working Correctly…

    Stayed in January 2024

  • Reviewed: 11 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 16 nights
    • Submitted via mobile

    the kind of people staying in.

    near locations, room was big.

    Stayed in January 2024

  • Reviewed: 11 December 2023

    1.0
    Disgusting.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The most disgusting hotel. Smelled like smoke, sheets were filthy, we found a condom & a marijuana bong. We booked another hotel & left immediately!

    NOTHING.

    Stayed in December 2023

  • Reviewed: 1 December 2023

    1.0
    Disgusting, Bug Infested Dive.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    Roaches everywhere inside the room and bathroom . Literally dropping from the ceiling from the time we opened the door. Thugs and drug addicts littered throughout the property. Disgusting. They would have to tear the place down completely And Sanitize the surrounding area before I would ever go back.

    Nothing at all

    Stayed in October 2023

Showing 1 – 25

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