1471 North 4th Street, San Jose, CA 95112, United States
#51 of 83 hotels in San Jose
Guests' ChoiceBased on 382 hotel reviews
7.8Cleanliness
8.4
Comfort
8.4
Location
8.1
Facilities
8.1
Staff
8.5
Value for money
8.0
Free WiFi
8.5
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End of dialog contentReviewed: 15 October 2023
Harini
IndiaIt could have been better connected to the local public transportation system
staff was always responsive.
Stayed in September 2023
Reviewed: 10 October 2023
Ryan
United StatesFriendly staff, clean room and close to light rail station
Stayed in October 2023
Reviewed: 3 October 2023
Ericv932
United StatesThanks a lot to the nice front desk lady who gave me an upgrad of my room!
Stayed in October 2023
Reviewed: 3 October 2023
Ericv932
United StatesNone
The front desk staff is super nice! The room is also amazing.
Stayed in September 2023
Reviewed: 27 September 2023
Nagi
United StatesTerrible check-in staff. She forgot to give me the breakfast voucher and I forgot to ask. I thought "it was automatic (i.e., no voucher needed for breakfast)". She was yapping with her friends for 7 minutes before she even called if anyone needed service. I was the 1st in line. Terrible service.
Location was good, easy to access the interstates and highways.
Stayed in September 2023
Reviewed: 18 September 2023
Marsella
United StatesAre neighbors screaming and fighting very loudly….. I have no sleep
People nice
Stayed in September 2023
Reviewed: 16 September 2023
Sharon
United Statesno ice machine on our floor
great location. shuttle to airport was on time
Stayed in September 2023
Reviewed: 6 September 2023
Chanel
United StatesThe first room that we were given had a shared balcony and the balcony door was rigged with a chopstick. It did not have a lock and could be easily opened from the outside. We asked to switch rooms. The second room did not have a fridge or microwave but was supposed to. We had to stay a second night but were asked to move rooms because the owner wanted to get measurements of the room we had been assigned. The third room was ok but we will never stay there again. My partner’s debit card was charged incorrectly and we now have to wait 5-7 business days to get it resolved. The manager did not seem interested in helping his associate assist us with the debit card issues and insisted that the bank must have charged us twice. We are still dealing with getting the charges corrected. We have stayed at many hotels in San Jose and never experienced this before.
Stayed in September 2023
Reviewed: 3 September 2023
Phillip
United StatesThere was no refrigerator in room
Stayed in September 2023
Reviewed: 23 August 2023
Ron
United StatesFirst 3 hours of sleep had a BedBug attack.. Woke up with welts on legs, back and arm.. Paying for parking always a downside. Will Never Be Back.. Ever...
Room looked clean A/C worked
Stayed in August 2023
Reviewed: 22 August 2023
Janet
United StatesShower in handicap room
Staff was extraordinary!
Stayed in August 2023
Reviewed: 20 August 2023
Doud
United Statesdid not refund my money
Stayed in August 2023
Reviewed: 18 August 2023
The
United StatesPricey
Great service. Great room
Stayed in August 2023
Reviewed: 18 August 2023
Birgit
EstoniaI liked a transfer guy Anthony, I used his services 2 times and he was polite, hearwarming, took care of everything, shared his gratitude towards his life and job. It was amazing! :) Because of him I came back already after 2 weeks :)
Stayed in August 2023
Reviewed: 16 August 2023
Roberto
United StatesNothing
Everything
Stayed in August 2023
Reviewed: 15 August 2023
Hannah
VietnamI stayed 4 nights in a king bed room, and there's no mini fridge. I've never stayed at any hotel without mini bar in the room whatever standard it is. They don't clean the room every day. House keeping only come to change towels, unless you tell them to clean the room.
Stayed in August 2023
Reviewed: 7 August 2023
Hilda
United StatesRoom was so Far from elevator and I have a son with special needs
Room was clean
Stayed in July 2023
Reviewed: 31 July 2023
Stacy
United StatesLess than 15 minutes to Levi Stadium and the Great Mall.
Stayed in July 2023
Reviewed: 31 July 2023
Steve
United States4stars even inside the room no microwave, no refrigerator, bathroom small and every time shower water flooding, you have to wait drowning then second person can take a bath
Good customer service
Stayed in July 2023
Reviewed: 31 July 2023
Frank
United StatesNone
Clean and quiet
Stayed in July 2023
Reviewed: 18 July 2023
Amy
United StatesThe facility didn't tell me they were charging a deposit and just did it. The day I checked out they charged me additional funds with zero explanation. The house keeping was horrible. The front Desk was extremely rude. I was told the shuttle ran 24 hours, it didn't. We would have stayed elsewhere. I would never stay st this property again and we will be visiting this city monthly. Bonvoy should remove this property from its program.
The bed was ok The only nice staff worked in the restaurant.
Stayed in July 2023
Reviewed: 13 July 2023
Adriana
United StatesLove it
Stayed in June 2023
Reviewed: 11 July 2023
Stephen
United StatesClean updated rooms and close to the freeways
Stayed in June 2023
Reviewed: 7 July 2023
Gary
United StatesRooms are dark, poor lighting arrangement. I requested two queen beds, one queen for two children the other queen bed for myself and my wife. The room had two double beds and the double for myself and wife was small and cramped.
Close to airport with shuttle service.
Stayed in July 2023
Reviewed: 29 June 2023
Luis
United Statesthe beds where very comfortable, breakfast was delicious. we appreciate the good customer service. thank you.
Stayed in June 2023
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