735 Union Street, Franklin, MA 02038, United States
#1 of 2 hotels in Franklin
Guests' ChoiceBased on 201 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
8.8
Facilities
8.5
Staff
8.6
Value for money
8.1
Free WiFi
9.2
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End of dialog contentReviewed: 19 April 2024
Patrick
IrelandIf there was a USB charging connection in the room that would have been nice.
Nice location just off the highway. The room was large and spacious and the breakfast had lots of choice and there was plenty of food on offer.
Stayed in April 2024
Reviewed: 14 March 2024
Cheryl
United StatesThe breakfast was an added bonus. It was very good. The woman who was in charge was very nice and accommodating.
Stayed in March 2024
Reviewed: 8 January 2024
Desiree
United StatesThe bed was very soft and flat and sometimes uncomfortable. My back was very sore in the morning.
I liked the smell and cleanliness of the room. I liked how nice the staff was.
Stayed in January 2024
Reviewed: 29 December 2023
Janet
United StatesNo water obviously available in lobby. I was told that the urn/carafe was broken and the fountain was out of order. So I bought a cold bottle of water from cooler in lobby on arrival night. Subsequently I discovered one could ask at desk & was given 2 bottles water each time. Why wasn’t this made known at check in? Annoyed by this lapse at our frequently-used chain!!!
Stayed in December 2023
Reviewed: 28 December 2023
Dawnmarie1013
United StatesThe bed!! Upgrade! The couch!! Upgrade!!
The front staff people go above and beyond. The hot chocolate bar open 24/7 is a major plus. Quiet...location was perfect
Stayed in December 2023
Reviewed: 19 December 2023
Shelby
United StatesProperty is a little outdated, but overall a decent stay.
Nice location, easy to get to Gillette Stadium via Uber/Lyft.
Stayed in December 2023
Reviewed: 8 December 2023
Denise
United StatesCoffee was super strong, couldn’t drink it. The bathroom could use some updating.
Breakfast was good with a good variety.
Stayed in November 2023
Reviewed: 15 November 2023
Jennifer
United StatesThe room had quite a few updates that it needed to have done. Like, all of the bathroom tiles on the floor shifted when we walked on them (or rolled on them with wheelchair) which made me feel unsteady. And the sink was very slow to drain. Also, the fire alarm went off while we were there. We were on the 3rd floor. I’m in a wheelchair. I was concerned that, if it were a true fire, and the elevators were down, I would have been stranded. It was a lesson for us that we will only book our rooms on first floor from now on. But, that’s something to think about. There should not be handicap rooms on floors if they can’t get out in case of emergency? Other than that we had a lovely stay. We typically choose to stay at Hampton Inn’s when we do need a hotel, and always are happy.
Staff was great! Hospitality was great! Complimentary coffee/snack bar was great! My kids favorite part was the breakfast! That was a big perk!
Stayed in November 2023
Reviewed: 1 November 2023
Jean
United StatesBreakfast was very good. Staff was very courteous.
Stayed in October 2023
Reviewed: 24 October 2023
Mark
United StatesLittle noisy with people slamming their doors around 11:30
Clean and location
Stayed in October 2023
Reviewed: 13 October 2023
Gaby
CanadaInclude breakfast make the difference
Stayed in October 2023
Reviewed: 4 October 2023
Hal
United StatesI have stayed here for years visiting my family. rooms were a little musty but not bad. Everyone told me it was a very rainy summer.
excellent location to highway and stores nearby. The Breakfast bar was excellent. a lot of variety.
Stayed in October 2023
Reviewed: 2 October 2023
Hal
United StatesGood location. Excellent breakfast. Plenty of variety. Nice presentation.
Stayed in September 2023
Reviewed: 30 September 2023
Charles
United StatesLocation
Clean
Stayed in September 2023
Reviewed: 25 September 2023
Lindsey
United StatesThe beds are very uncomfortable
The location
Stayed in September 2023
Reviewed: 25 September 2023
David
United StatesV
Clean and cared for.
Stayed in September 2023
Reviewed: 25 September 2023
Dos
United StatesThe cleanliness, the staff and the breakfast selection
Stayed in September 2023
Reviewed: 22 September 2023
Kristen
United StatesBreakfast was not good. Killed a bug in my room.
The bed was verrrrry cozy! Spacious room.
Stayed in August 2023
Reviewed: 8 September 2023
John
United StatesThe breakfast was great!
Stayed in July 2023
Reviewed: 2 September 2023
John
United StatesNo room cleaning on my 4 day stay
Stay was fine. Worth the money
Stayed in September 2023
Reviewed: 1 September 2023
Caitlin
United StatesClose to the people I was visiting
Stayed in August 2023
Reviewed: 28 August 2023
Fawn
United StatesScented cleaning or air fresheners were extremely strong. I appreciate the clean/sanitized areas but the scent was a bit strong for me in all areas of the property
Friendly staff at the breakfast station.
Stayed in August 2023
Reviewed: 28 July 2023
Jeffrey
United StatesThe breakfast was awful. Ran out of eggs, OJ, yogurt,no bacon or sausage. Milk was warm. They put out burnt kielbasa and under cooked pastry. Breakfast attendant had an attitude.
Very clean, comfortable room. Woman at the front desk was very nice at check-in. Good value overall.
Stayed in July 2023
Reviewed: 14 July 2023
Barton
United StatesFriendliness at check in
The Peloton
Stayed in July 2023
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