Double charged for a room that was covered by someone else upon checking out.

Felix was great about fixing a booking error that booking.com did not correct.

Stayed in April 2024

It was very busy, no hot tub, okay selection on breakfast. Bed comfort was okay. Could use more lighting, and the chair in our room was broken kind of wobbly

Got a room close to the pool on 1st floor, great staff

Stayed in April 2024

Smell of the room on third floor, missing floor lamp

Location and breakfast was decent

Stayed in December 2023

Good location, clean, good breakfast

Stayed in January 2024

I had purposely booked this location for the pool and breakfast that was listed on the website. Upon arrival, I inquired what the pool hours were. The staff informed us that the pool was closed. It was around 9-10 pm, so I thought for the night and asked him when it opened in the morning. That was when I was informed that the pool was closed indefinitely due to the Health Department having closed it down until further notice. Then the next morning, the breakfast was below what I would expect from this hotel chain. Very little variety and unappetizing at best. It wasn't a horrible stay, but well below what you would expect from a Hampton Inn. The Best Western in Edina is a better stay by far and doesn't cost as much. I just feel that certain major amenities that are advertised on the website are not available, someone has a responsibility to post it rather than just letting guests be disappointed at check-in when it's too late to make a different choice. I travel 2-6 times a month from Fergus Falls, MN to Saint Paul, MN for work, so stay at hotels quite often at my own expense. I'm a bit wary of trusting the information on your website now, and won't be booking Hampton Inn again.

The front desk staff were very courteous and helpful. The room was clean, and the fitness center had plenty of clean hand towels available for use.

Stayed in December 2023

The bathroom floor could’ve been cleaner. There was a box elder bug in the middle of the floor when I first walked in, and dirt and dust build-up behind the bathroom door. The mattress was a bit harder than I like but not the worst I’ve ever slept on.

The coffee & bagels were fresh and good - that’s all I consumed.

Stayed in December 2023

Breakfast wasn't stocked any day. There is no hot tub at this location.

Location was ok. Bed was comfortable. Cost was ok.

Stayed in November 2023

The carpet in our room was I need to be cleaned or replaced if you walked on it with socks they would stick to the floor and if you didn’t , getting in the shower there would be black marks on the tub.

It was good could of had a little variation, after two weeks you will get tired of the same , so we would eat a little or go somewhere else in two week the same fruit which was green apples and oranges. It was good to have something, coffee was great.

Stayed in October 2023

No area to sit around in a lobby.

Staff was nice. Good breakfast.

Stayed in July 2023

Pillows

Staff was fantastic, good selection of breakfast items

Stayed in July 2023

Toilet overflowed. Tub was I little dirty.

It was clean.

Stayed in July 2023

Didn't have enough storage to put your clothing during your stay. Breakfast was not replenished often and not many choices.

Stayed in July 2023

The breakfast was not very good, eggs no taste, needed to offer more, no bacon.

Stayed in July 2023

Only 1 roll of toilet paper for 4 people that staying 2 nights. On that second day, did ask for more and they did bring it up to our room which is very nice of that satff. On that first day we asked if there's any extra towel, front desk say yes but we have to go get it ourselves (there's no one she's assisting(diff staff). I thought front desk usually bring it to the room for us? Because a lot of hotel doing that.) and when we go down to get it, the only towel was given was a foot towel. Asking for the regular towel and she said that's all they have. I was very disappointed with the service she gave.

The cleaness

Stayed in May 2023

The facilities were run down.

The staff were friendly.

Stayed in June 2023

The pool room smelled too strongly to chlorine, the bathroom didn't have body wash, and the breakfast was taken before 9 am. also, the room smelled to cigarette very strong, and it was supposed to be a non-smoking room.

The customer service was great

Stayed in June 2023

Breakfast items like coffee and hot foods weren't kept replenished when empty. No napkins ("on order").

Stayed in May 2023

Breakfast was cold

Room was clean and bathrooms also

Stayed in May 2023

We were bummed the hot tub wasn’t functioning.

Great location, rooms were nice and clean, and the staff was very friendly.

Stayed in March 2023

The location is run down and in need of a refresh. Laundry is listed as amenity, but is not available. Check in time is 3:00, but room not ready at 5:00 due to housekeepers (2) not showing up. Hot tub broken. We found out on the second day of our stay, that the door to our room did not lock. Snow from several days before had not been shoveled. Sidewalks and parking lot were very slippery. This is very unlike any Hilton property that I have stayed at before.

Location, pool.

Stayed in March 2023

friendly staff. quiet location fairly close to where we needed to be

Stayed in October 2022

breakfast

cleanliness

Stayed in August 2022

They were not willing to do housekeeping even after I had stayed there for 2 nights. There was rarely a full breakfast. They ran out of a lot of stuff and not willing to make more even though there was lots of time left until breakfast was over. Ran out of all juices and milk so wasn’t even able to eat the cereal that was offered. I was there for 7 nights and only had one day where they came in and gave me clean towels and made my bed, and that was only because I asked them too. The beds were not comfortable at all. Super firm and my back was sore every morning when I woke up. Never did get a good nights rest.

it was clean. The cleaning staff works hard at that. It smelt clean when you walk in and the rooms started out clean.

Stayed in October 2022

Bed not confortable Poor quality and variety breakfast

Easy in and out

Stayed in September 2022