2550 West Charlotte Drive, Deer Valley, Phoenix, AZ 85085, United States
#25 of 132 hotels in Phoenix
Guests' ChoiceBased on 318 hotel reviews
8.6Cleanliness
9.1
Comfort
9.0
Location
9.1
Facilities
8.7
Staff
9.1
Value for money
8.6
Free WiFi
8.8
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End of dialog contentReviewed: 14 March 2024
Terry
United StatesHot tub was not very warm.
Nice room. Daily maid service. Very friendly staff.
Stayed in March 2024
Reviewed: 27 February 2024
Donna
United StatesPrice for sure. Pool area
Lobby was nice. Breakfast was great. Front desk folks friendly. Cleaning lady was rude. Pool was not heated. Glass bottles littered pool area for 2 days. Towels from quest never picked up. Very pricey
Stayed in February 2024
Reviewed: 26 February 2024
Jessica
United StatesThe property was very clean and updated.
The room for 5 was very roomy and comfortable.
Stayed in February 2024
Reviewed: 12 February 2024
Gabriel
United StatesThe night we were staying the laundry machine were out of service so we had to walk to their sister hotel to do laundry nothing too bad ☺️
Everyone was super sweet, very clean environment!
Stayed in February 2024
Reviewed: 26 January 2024
Salazar
United StatesThe property was neat and clean but the rooms appear tired. Things have been replaced but don’t match (wallpaper, chair, paint). The sheets smelled, the towels are dingy.
Location
Stayed in January 2024
Reviewed: 18 December 2023
Ana
United StatesBreakfast was delicious and great variety
Stayed in December 2023
Reviewed: 1 December 2023
Elizabeth
AustraliaThe dryer in the laundry room took several hours to dry a fairly small load of laundry. Beware of this if you are short on time.
Great location, just off the interstate. Rooms are clean and contain all the amenities you would expect. Staff were great.
Stayed in November 2023
Reviewed: 28 November 2023
Steve
United StatesThe fact that there was no microwave in the room
Everything was great
Stayed in November 2023
Reviewed: 20 November 2023
Karolyn
United StatesNothing
Clean
Stayed in November 2023
Reviewed: 25 October 2023
David
United StatesWish breakfast would have been a little better but was OK. My only complaint.
Excellent staff. Breakfast was good but not great. Loved the location. Stayed 6 nights and each was excellent. Not noisy and very comfortable rooms. Will definitely stay here again.
Stayed in October 2023
Reviewed: 18 October 2023
M
United StatesBreakfast frittatas: bland and cold.
Barbara was attentive and delightful. Housekeeping was great.
Stayed in September 2023
Reviewed: 18 October 2023
Lisa
United StatesI prefer the small individual shampoo, conditioner and body wash.
Breakfast was great. The hours that breakfast was available and the choices and convenience were perfect.
Stayed in October 2023
Reviewed: 11 October 2023
Jesus
United StatesNo microwave in room
it was priced just right and breakfast was provided
Stayed in October 2023
Reviewed: 27 September 2023
Ana
MexicoRoom size is OK and the bed is confortable, near to many restaurants
Stayed in September 2023
Reviewed: 12 September 2023
Sarah
AustriaEverything was clean, but the hotel felt a little dated. Some construction was going on during our stay, but this did not bother us too much.
Breakfast was sufficient and had several options. The price was good. Distance from the Phoenix airport was ideal. A late check-in was helpful as we didn't get to the hotel until after midnight.
Stayed in August 2023
Reviewed: 5 September 2023
Sharon
United StatesDidn’t provide water bottles in the room- most Hiltons have complimentary water bottles- especially when it is 105 degrees.
The rooms were spacious and kept clean.
Stayed in September 2023
Reviewed: 4 September 2023
Angelica
United StatesVery helpful staff. Thanks to front desk Candace for making our stay so wonderful!
Stayed in September 2023
Reviewed: 8 August 2023
Aurelia
United StatesThe location so close to the mall
Stayed in July 2023
Reviewed: 7 August 2023
Dorothy
United StatesThis will be my go-to hotel chain from now on. It was refreshing to see exactly what the pictures online showed. This one was under renovations during our stay but I never heard or seen the work being done. The staff was great and our room was too.
Stayed in August 2023
Reviewed: 31 July 2023
Jose
United StatesI don't have one bad thing to say! I got what I paid for! : )
Breakfast was amazing! It's always a plus when we have complimentary breakfast!!
Stayed in July 2023
Reviewed: 31 July 2023
Daisy
United StatesPillows were very uncomfortable and the price we reserved for came out to be more which was very unfortunate and inconvenient to us.
Very nice, clean, and comfortable. Front desk was super nice and friendly.
Stayed in July 2023
Reviewed: 9 July 2023
Cheryl
United StatesConvenient location. Breakfast was good. Nice pool.
Stayed in July 2023
Reviewed: 1 July 2023
Michelle
United StatesN/A
Great Staff and satisfying breakfast. Overall relaxing comfortable stay. Would stay here again.
Stayed in June 2023
Reviewed: 29 June 2023
Dubrava
United StatesThe strong smells of chemicals or paint.
Location was beautiful. Hotel was really nice. The renovation was unexpected and the smell from paint or something was very overwhelming on 3rd floor where we stayed
Stayed in June 2023
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