Staff, location, and cleanliness were great!

Stayed in August 2025

Parking is expensive, door between rooms.

Affordability, proximity to essential areas, hospitable staff.

Stayed in August 2025

Lousy coffee making system. No kettle but tea bags provided. Small bathroom.

Bed was comfortable. Room was large and clean.

Stayed in August 2025

the bed and pillows are not very comfortable

The location

Stayed in June 2025

The location is brilliant. We walked from there to Fisherman's Wharf and Oracle Park and you're steps away from Union Square. For a city centre hotel the staff were really friendly and helpful. They stored our luggage for us from check out until we were ready to leave SF at 5.30. The room wasn't huge but it was comfortable and clean and had everything we needed. The bathroom was good.

Stayed in July 2025

No option for breakfast

Room comfortable. Staff very helpful. Good value. Good parking. Discounts with local food establishments

Stayed in August 2025

It was fine for what we needed. Fairly inexpensive but central.

100m from Union Square and on the cable car route

Stayed in August 2025

Building is a little dated, but decently renovated. Shower didn't match the photos

Location and staff were great. Housekeeping was very attentive!

Stayed in July 2025

I didn't dislike a thing, but I can say that the furniture is a bit old. special TV, carpet, and switches.

The location is perfect, being close to Union Square, so you can easily access anywhere by public transportation. The room conveniently has a mini fridge. It also has a bathtub to relax after a busy day

Stayed in July 2025

Great location, easy walk to most of SF sightseeing areas

Stayed in July 2025

We were upgraded to a larger room . However there was a strange smell and when we mentioned to the concierge , he kindly let us change to another room in the same part of building . Beautiful room but unfortunately the smell was still there , I don’t know if it was the fresheners that maids use , or because it was in the older part of hotel … couldn’t figure it out but it lingered and our clothes even smelt of it . Other than that , everything was lovely.

Location was excellent in this hotel with lots of history . We were upgraded to a larger room. Housekeeping great and Towels were changed daily .

Stayed in July 2025

The size of the room

Stayed in June 2025

The carpet and the lightning

The location is superb, near shops, restaurants and bus/tram stops and metro.

Stayed in July 2025

Nothing we didn't like about the hotel however San Francisco is somewhat run down and you needed to have your wits about you when out and about. The poverty within the city is pretty obvious everywhere you go.

Hotel was in a central location. Staff were friendly and helpful. Rooms were clean. It was great to have access to a heated pool after a day out and about especially as air temp wasn't high.

Stayed in July 2025

It didn't bother us, but the coffee percolator was missing it's glass jug and there was no electric jug for heating water. Hot water was available from the fitness centre though.

Hotel was very well located, near central city and close to the BART stop (Powell St). The area is busy and safe, but it does border the Tenderloin area which had a large number of homeless people on the pavement and which some visitors may find intimidating (although you need to walk a couple of blocks to get there). While the hotel wing we stayed in was a bit dated, the rooms were of a good size and very quiet with no issues of noised from adjacent rooms and very little noise from the street which our room faced out onto (we were on the 7th floor though). The beds were excellent, firm without being hard and very comfortable. Shower and water pressure was also very good (although was a shower over a bath). Staff were very friendly and helpful. The fitness centre was small and basic but adequate with two treadmills, two cross trainers and a small collection of free weights. Not that we used it, but the hotel also had a good looking swimming pool which was heated and a sauna (which you needed to make a booking for). The hotel offered great value for money in comparison to other places around the central city.

Stayed in July 2025

The rooms are a bit noisy since it’s an old building

Nice historic building in the center of San Francisco

Stayed in July 2025

The area is very seedy. Didn't feel safe it at night, not the fault of the hotel. Avoid the Tenderloin region at all costs!Shower in room could do with an upgrade.

It was central for Union Square. Well lit at night so you could access it feeling safe. Lots of cafes and eateries close by. Right next to high end fashion shops and trams. Pool at the hotel was lovely, clean and warm. Plenty of seating.

Stayed in July 2025

The carpet was always wet outside the bathroom where the shower leaked.

Location. Room size. Quiet.

Stayed in July 2025

Friendly reception man. Location

Stayed in July 2025

The staff needs hospitality training. And parking is $75 a day and twice we waited a half hour for them to bring the car.

Location was perfect. Beds were comfy. Room was clean.

Stayed in June 2025

It was clean and had an outside heated pool! Location good for shops and trams and breakfast diners! Staff friendly

Stayed in July 2025

Very good location

Stayed in July 2025

N/A

We have been in old part of hotel, but room was clean and nice. Staff were amazing and friendly.

Stayed in June 2025

Nothing negative stands out.

Room was spacious and clean. Had a balcony overlooking the pool and that was nice and simple. Small fridge worked good. Valet was attentive and quick, but a little pricey. Overall, nice stay, would stay here again.

Stayed in June 2025