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Reviews of Hilton Phoenix Airport 3 stars

2435 South 47th Street, South Mountain, Phoenix, AZ 85034, United States

#37 of 129 hotels in Phoenix

Guests' Choice

Review score

Based on 866 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    8.3

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Showing 1 – 25

  • Reviewed: 8 May 2024

    7.0
    Overall, a good experience, and would stay again if in the area. Though it wouldn’t be my first choice
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    No vent fan in the bathroom (not a HUGE deal, but annoying when trying to get ready and mirrors stay fogged), also the mounted bottles of shampoo and condition and what should be body wash has two shampoos, once conditioner, and no body wash. Granted, I could have called the front desk and ask but it wasn’t that serious. Our balcony only had one dingey chair and I noticed most all others had lounging chairs and two nicer looking chairs. Also, the hotel is definitely a bit dated. The bed and pillows were very uncomfortable to me, and the pillows were way too thick and firm, however, that is a personal preference thing and the family I was with disagreed with me.

    Proximity to airport was close and easy, they allowed us to check in at 9:30 am the day of our arrival instead of 4 pm since our flight got in so early. I enjoyed the pool area, and the Starbucks coffee in the little convienance area was an added bonus as well.

    Stayed in May 2024

  • Reviewed: 25 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Shower lacked temperature control.

    Staff and cleanliness

    Stayed in March 2024

  • Reviewed: 21 April 2024

    7.0
    We went for the pool!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    I expected a bit more out of the room for the price, and found it fairly dated and worn. Mattress was disappointing and felt old. Not the pillow top I've come to expect at Hilton. The bathroom was quite worn too, and looked like someone had run the tub over at some point: drywall and wallpaper were swollen and peeling.

    Staff were friendly, lobby and snack area were nice. The pool was really great. Everything was clean.

    Stayed in March 2024

  • Reviewed: 18 April 2024

    9.0
    Room and staff were great!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    We only stayed one night but it served its purpose.

    Stayed in March 2024

  • Reviewed: 10 April 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room with Bath Tub - Mobility Access
    • Stayed 1 night

    Airport

    Stayed in April 2024

  • Reviewed: 5 April 2024

    9.0
    great airport stop
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    not easy to get coffee in the morning . once we were finished our room coffee

    the room was a nice size and very comfortable and the staff were very accommodating. Having a restaurant on site was great and the staff there was great especially our waiter who was half Canadian

    Stayed in April 2024

  • Reviewed: 30 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Bath Tub - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    It's was all good.

    The restaurant, shuttle and clean comfortable rooms.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Pro good location, friendly staff con better not need change accepts plastic only.
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    The non-acceptance of cash was annoying. I only had a $50 bill and needed change to tip the maid and shuttle driver and it was mission impossible. No ATM finally the front desk asked the shuttle driver after I told them I was going to have to stiff the maid and driver as I left early the next AM. Disappointing.

    Friendly staff, clean and comfortable room, easy parking.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    7.0
    Good
    • Business trip
    • Group
    • Standard King Room
    • Stayed 2 nights

    The food in the restaurant was disappointing. Not at the level of quality i would expect. The rooms and the central hotel entrance are seperate so you transition and walk to a different building to go to your room.

    The small gym was 24hrs. The staff were friendly.

    Stayed in January 2024

  • Reviewed: 27 January 2024

    8.0
    More than adequate but not exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The on site restaurant should be open all day and feature a larger menu selection.

    We didn’t have breakfast. RThe room was comfortable and clean, the staff were friendly.

    Stayed in January 2024

  • Reviewed: 18 January 2024

    8.0
    Perfect experience for overnight stay near the airport to catch an early flight.
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Mobility Access
    • Stayed 1 night

    The bed was very comfortable, and the location was very convenient. Meals were tasty and wait staff were great.

    Stayed in January 2024

  • Reviewed: 17 January 2024

    9.0
    First floor with patio overlooking pool
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Pool View and Patio
    • Stayed 1 night
    • Submitted via mobile

    A little expensive

    Patio.

    Stayed in January 2024

  • Reviewed: 4 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room with Roll-In Shower - Mobility Access
    • Stayed 1 night
    • Submitted via mobile

    The convients of room service and the shuttle as well as clean and roomy

    Stayed in December 2023

  • Reviewed: 4 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Great staff to greet us on arrival. Very friendly and professional. Room was clean and comfortable. Room service was very good.

    Stayed in January 2024

  • Reviewed: 1 January 2024

    9.0
    Great value near the airport
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Nothing really.

    Stayed for a night during a layover. The room was very spacious, bed was super comfortable, and the hotel staff were very friendly. I liked their 24-hour shuttle service to the airport and their breakfast buffet was great for the price we paid.

    Stayed in December 2023

  • Reviewed: 25 December 2023

    9.0
    Perfect for sleep after a long flight
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast good but quite expensive

    Very clean, very comfortable beds, friendly staff including shuttle bus drivers who were fantastic!

    Stayed in December 2023

  • Reviewed: 17 December 2023

    8.0
    Good Place For Airport
    • Leisure trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    a bit dated furniture but all is comfortable

    Decent spot for getting a shuttle to the airport and at a reasonable price. The room was nice and the beds comfy, the facility is aged but overall comfortable and at a good price. I had some mail forwarded and the staff were kind to hold it a few days for me. It was nice to have a room with a balcony overlooking the pool and palm trees.

    Stayed in December 2023

  • Reviewed: 12 December 2023

    8.0
    Wonderful!
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    Carpeted hallways make for rolling luggage more difficult.

    Lots of conveniences.

    Stayed in December 2023

  • Reviewed: 28 November 2023

    8.0
    Comfortable
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 5 nights
    • Submitted via mobile

    Running toilet

    Location

    Stayed in November 2023

  • Reviewed: 20 November 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    A. The room was at the fag end from the reception and you'd have to walk a lot, gets difficult with heavy luggage B. I didn't get a pick up from the airport - the number which they provided kept on dropping - when enquired, they stated that sometimes the call from the airport drops, wonder how people are supposed to avail the pick up then.

    A. Super close to the airport B. Free shuttle to and from airport C. Very well maintained property

    Stayed in November 2023

  • Reviewed: 6 November 2023

    8.0
    Utilitarian but expensive place for quick airport overnight
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    High price for not very interesting place

    24 hour airport shuttle

    Stayed in November 2023

  • Reviewed: 26 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Could hear planes most the night. Linens smelled like they were washed with restaurant items...had a funky smell. ..like they were dirty, but they were not.

    Close to airport.

    Stayed in October 2023

  • Reviewed: 26 October 2023

    9.0
    Had a nice stay, would stay again.
    • Leisure trip
    • Group
    • Executive Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Didn’t take cash for a water, had to use a credit card.

    We loved that location was close to airport easy in easy out. Gentlemen that checked us in was very nice. Great to see these days, most are not.

    Stayed in September 2023

  • Reviewed: 21 October 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    Excellent for a red eye flight. Really comfortable, with a nice restaurant.

    Stayed in August 2023

Showing 1 – 25

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