334 O'Keefe Ave, Downtown New Orleans, New Orleans, 70112, United States
#126 of 170 hotels in New Orleans
Guests' ChoiceBased on 1066 hotel reviews
7.6Cleanliness
8.0
Comfort
8.1
Location
8.7
Facilities
7.9
Staff
8.3
Value for money
7.6
Free WiFi
8.1
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End of dialog contentReviewed: 6 May 2024
Sandra
United Statesfree parking
Stayed in May 2024
Reviewed: 6 May 2024
Liliane
United Stateseverything was good except I had a fraud with booking.com and they hacked me with booking at the hotel but thankful for the General Manager at Holiday Inn who supported and encouraged me to go by my bank and dispute the issue . I don’t understand how booking.com can allow these things to happen with customers I mean fake accounts and people chatting and pretending they are booking.com
The customer service providing by the general manager in this site . He is so professional and supportive.
Stayed in April 2024
Reviewed: 29 April 2024
Paul
United StatesNot sure if it is the price or weekends in general, but hotel attracts a younger crowd that brings noise at all hours. Otherwise, hotel was quiet and pleasant on weekdays
Staff were professional and inviting. Hotel was in a good location close to all. Rooms were large; bed comfortable. Breakfast was adequate and area was kept clean.
Stayed in April 2024
Reviewed: 29 April 2024
Julie
United StatesFor the price, it needs a little upkeep but that is it.
The staff was amazing. Mr. Irving was the best! I came in late because I was going to stay at a different hotel. The place felt safe, secure parking, and clean.
Stayed in April 2024
Reviewed: 28 April 2024
Doell
United StatesI didn’t like the add-on charge for parking in the hotel’s on-site lot. It’s not that I didn’t feel the charge was unreasonable–I’m satisfied with the hotel’s decision to include it, given the limited amount of space on the property. However, the charge should have been included with the online booking, or a notice at the time of the online payment could have been present; I should have been prepared to pay it upon check-in/check-out.
The location of this hotel was incredibly convenient. I wish we found it earlier and stayed after our arrival flight landed.
Stayed in April 2024
Reviewed: 23 April 2024
John
United KingdomDifficult getting a seat at breakfast, crowded kitchen, toasters really slow. Elevators very slow. Staff commandeering elevators during breakfast is a real no-no, very frustrating.
Food was ok, and plentiful.
Stayed in April 2024
Reviewed: 17 April 2024
Jaida
United Statespay to park
free breakfast, nice staff
Stayed in April 2024
Reviewed: 14 April 2024
Rodney
United StatesThe shower leaked all over the floor. The room smelt a little moldy
Good location
Stayed in April 2024
Reviewed: 8 April 2024
Lisa
United StatesLoud
Breakfast
Stayed in April 2024
Reviewed: 6 April 2024
Marilyn
United StatesBreakfast selection was very good, but the food like eggs, gravy(biscuits) were not warm.
Very clean and very friendly staff. Lose to downtown NO
Stayed in April 2024
Reviewed: 1 April 2024
Sanchez
United StatesI didn't care for the sliding barn bathroom doors
The area
Stayed in March 2024
Reviewed: 1 April 2024
Alisha
United StatesThe tv didn't work
It was surrounded by everything
Stayed in March 2024
Reviewed: 30 March 2024
Tim
United StatesMattress wasn't the coziest 😒
Location…breakfast
Stayed in March 2024
Reviewed: 27 March 2024
Schubert
United StatesThe sink was right next to the bed, the barn door which enclosed the shower/commode was loud when sliding and the commode made a loud whistle sound when flushed. NO gluten-free bread/cereal options at breakfast and they were out of bananas for most of our visit. We've stayed at other Holiday Inn Expresses and wish the amenities were consistent.
Located in the business district away from most of the loud noises but very walkable to Canal St and French Market.
Stayed in March 2024
Reviewed: 23 March 2024
Dušica
SerbiaThe window couldn't be opened, so the room is a bit stuffy.
Great location, nice staff, available gym. Beds are comfortable!
Stayed in March 2024
Reviewed: 19 March 2024
Sheila
United StatesHousekeeping missed our room on day 3, which was ok but almost missed it again 4 until we mentioned it and it didn’t get done until after 3pm.
It was close to the event we attended. And there was coffee/tea available. Didn’t get up early enough for breakfast.
Stayed in March 2024
Reviewed: 17 March 2024
Mona
United StatesOne of the staff members was very unprofessional. unfortunately, I don’t remember her name.She check me in. She could not find my reservation and insisted that I did not pay. I called my bank to show proof that I had paid. The clerk was loud and rude. I was so embarrassed. I will never stay at that hotel again.
Stayed in January 2024
Reviewed: 17 March 2024
Tony
United KingdomThey have overcharged me and will not respond to my messages. They have now charged me twice !!!!
Location was excellent
Stayed in March 2024
Reviewed: 14 March 2024
Ivy
United StatesRoom selection was on the front. Too much noise.
Hotel location is within a mile walking distance of Bourbon Street and close to many attractions downtown. The hotel itself is very convenient for quick trips.
Stayed in March 2024
Reviewed: 25 February 2024
Tammy
United StatesI didn't like the location of the bathroom sink
Friendly staff, good breakfast, clean rooms
Stayed in January 2024
Reviewed: 22 February 2024
Gyan
CyprusBit noisy....but hey it was Mardi Gras season. What happened to hooks in a room
Good value for money
Stayed in January 2024
Reviewed: 22 February 2024
Felicia
United StatesNa
Everything
Stayed in February 2024
Reviewed: 19 February 2024
Cheri
United StatesAt check in we were told they were over booked so we didn’t get our reserved room with two beds, 3 grown women had to share a queen bed
Location was good, free breakfast, friendly staff
Stayed in February 2024
Reviewed: 18 February 2024
Jill
United StatesThe mattress on the bed was horrible. You could hear the springs when you move on the bed
The breakfast was good and the location is excellent able to walk to many locations near by
Stayed in February 2024
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