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  5. Reviews of Holiday Inn Express Hotel & Suites Circleville, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Circleville, an IHG Hotel 2 stars

23911 US Route 23 South, Circleville, OH 43113, United States

#2 of 4 hotels in Circleville

Guests' Choice

Review score

Based on 279 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.4

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 29 December 2023

    9.0
    Over all great place to stay in good location staff was nice
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The snack room was a pain becasue it wasn’t regular vending machine had to go to desk to pay and is using a card you had to spend 10$ and when I tried to use cash they didn’t have change and no one there to give the proper change

    Clean and nicely decorated

    Stayed in December 2023

  • Reviewed: 17 November 2023

    8.0
    Comfortable room
    • Business trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 3 nights

    slight odor in the room

    Nice selection of hot items, love the pancake machine and the cinnamon rolls

    Stayed in October 2023

  • Reviewed: 19 October 2023

    8.0
    We would definitely stay again.
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night

    There wasn't much that we didn't like. The only thing that comes to mind is that the tv remote control was kinda gross and sticky. Other than that everything was great.

    The hotel was very clean. The pool was clean. The breakfast was excellent and the hostess was very nice and helpful. Everything met or exceeded our expectations.

    Stayed in October 2023

  • Reviewed: 15 October 2023

    8.0
    It was good,,,what we expected.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    The breakfast was good. Clean area.

    Stayed in October 2023

  • Reviewed: 28 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Change breakfast up a little bit maybe do some bacon instead of sausage everyday

    The staff was friendly it was in a good location to what we needed we stay here every time we are in circleville Ohio

    Stayed in September 2023

  • Reviewed: 21 September 2023

    9.0
    Mediocre on this occasion. Sadly booking at different establish for my November trip.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Unfortunately my trip coming up in November I found myself booking with Hampton Inn across the street for two reasons. 1) the cost is almost $100 difference and 2) on my last trip up in Sept (Sept 6th /Sept 7th to be exact) I went down to the lobby to the small little "store" next to the front desk at approx 2 am give or take to grab a couple of snacks (the hotel had my card on file as always at check in for such expenses). I stood at the counter for quite a few minutes calling to the back for whoever was on night shift that night to charge the two candy bars to my card on file for my room. No one ever appeared. However 5 minutes after getting back to my room the night shift employee came knocking on my door loud enough the neighbors next door opened their door to see the commotion. When I used the peep hole to see who it was I called out and asked how can I help you to the young woman and without identifying herself she screeched you just left the gift shop i said yes i got 2 candy bars she announces back well you have to pay for those. At this point I'm pretty sure that she is an employee but has yet to identify herself so I kept the inside latched but open the door as much as it would give and responded through the door you have my Cardinal file you're supposed to charge it to my room there was no one there when I was there calling out for somebody. At this point she gruffed and walked away. I have a couple of issues with this after being in customer service for as many years as I have first and foremost especially that time in the morning you always identify yourself secondly if you saw me there and saw enough to know what room I went back to why did you not come out while I was there. I do understand that night shift does have secondary responsibilities housekeeping where laundry may be concerned that sort of thing. however your primary concern is customer service first and foremost.

    I stay every couple of months with my fiance (he works for UTE which is right next door) . Mariah on night shift and Sherry during the day are excellent!

    Stayed in September 2023

  • Reviewed: 1 August 2023

    9.0
    Great stay. Rooms were clean and staff did a great job cleaning each day we were there.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast looked great but we didn’t eat.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    9.0
    it was great!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    fitness center was lacking equipment

    it was clean and the breakfast was great!

    Stayed in July 2023

  • Reviewed: 25 June 2023

    8.0
    We enjoyed our stay and the hot breakfast
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The outside was well cared for and the inside was clean.

    Stayed in May 2023

  • Reviewed: 24 June 2023

    8.0
    Almost perfect.
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Only thing that was annoying was that the shower head didn't work properly. The head showed signs of tarnish and corrosion. The water would only come out on the setting for the biggest holes, so the shower would either feel like you were using a garden hose (volume but no pressure, no spread) or at the end of a pressure washer (lot of pressure with not much volume). The outside rings of the shower head were totally gunk'd up. Disappointing after a long day working.

    The breakfast was great. My daughter loved the pancake maker. The area was clean and inviting and was well stocked with everything that was offered. The rooms were clean and comfortable. The desk employees were nice and I didn't have to wait long at the desk to be attended to.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Free breakfast was very good.

    Stayed in June 2023

  • Reviewed: 17 June 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Still needs some updates-- like shower heads

    Breakfast was great with waffles, oatmeal, and warm cinnamon rolls. Have made some nice upgrades to room.

    Stayed in June 2023

  • Reviewed: 14 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The ice machines weren't working. Breakfast/coffee were not the greatest. There was a smell in the halls and right outside the facility

    Beds were comfortable. They provided nice amenities. Internet was pretty good

    Stayed in May 2023

  • Reviewed: 13 May 2023

    8.0
    it was a good stay but a little too pricey for 1 person
    • Solo traveller
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    parking

    amenities

    Stayed in May 2023

  • Reviewed: 9 May 2023

    7.0
    I would stay again, but know to expect some glitches with the older facility.
    • Couple
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    cold pool no hot water at breakfast broken mirror in bathroom elevator was being repaired son’s reservation for a second room was lost

    Hot breakfast

    Stayed in May 2023

  • Reviewed: 8 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Key problems but staff worked on problem worked 2nd day. Iron did not work.

    Staff nice. Room clean and roomy.

    Stayed in May 2023

  • Reviewed: 7 May 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    air conditioner did not work well shower door didn’t stay closed tv remote didn’t work well

    Stayed in May 2023

  • Reviewed: 10 April 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We were located near rooms with dogs and the dogs did bark and the folks occupying the rooms yelled around quite frequently in the early morning.

    Breakfast was very nice! Easy location in and out and staff was great.

    Stayed in April 2023

  • Reviewed: 10 April 2023

    8.0
    Great place to stay!
    • Group
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    back entry door wouldn’t shut.

    Very clean and comfortable room. Wonderful continental breakfast. Very friendly staff!

    Stayed in April 2023

  • Reviewed: 30 March 2023

    9.0
    we would stay there again.
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    even though we were there for just the one night, we were bummed that the pool was closed. i pick places that look like they have nice pools for my kid. the sign said it was closed for the week.

    it was clean, comfortable, and had very friendly staff. my daughter loved their breakfast to get us going in the morning.

    Stayed in March 2023

  • Reviewed: 30 March 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite with Jacuzzi Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool was closed. Our room was in need of repairs.loose tiles in the bathroom.

    Nice friendly staff and clean

    Stayed in March 2023

  • Reviewed: 27 March 2023

    7.0
    it was a good stay regardless of a few set backs
    • Leisure trip
    • Couple
    • King Suite with Jacuzzi Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the pool was closed due to an unfortunate event…. and our jacuzzi tub in our suite was dirty and dirt and spiders came out of the jets..

    the staff were all incredibly nice. the room was clean for the most part

    Stayed in March 2023

  • Reviewed: 27 March 2023

    9.0
    Had I not had a disappointed 8 year old that the pool was closed, I definitely would have given it a 10/10. Very mod
    • Leisure trip
    • Family with young children
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    pool was closed :(

    Great location close to main road, Walmart and restaurants.

    Stayed in March 2023

  • Reviewed: 6 March 2023

    8.0
    For the price it was acceptable.
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool area is very stuffy and hot. Staff tried to prop the door open with a trash can to help but it didn’t do much. They definitely need better ventilation in there.

    The staff goes out of their way to make you comfortable.

    Stayed in March 2023

Showing 1 – 25

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